Absolunet’s 2018 Q2 Canadian eCommerce Index

July 2, 2018

Just about every performance metric showed year-over-year (YoY) growth during the quarter, measured from April 1st to June 30th. This growth emphasizes that digital is a make-or-break strategic concern for retailers.

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Customer Service Experts

Customer Service Experts, Inc. (CSE) is a customer service consulting firm specializing in improving internal and external customer experiences. As experts with over two decades of consulting experience, the CSE team has created some of the most innovative and successful customer experience improvement programs in the nation.

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Locus’ Guide To Omnichannel Fulfilment

whitePaper | June 2, 2022

Omnichannel selling is the need of the hour for retail enterprises across the globe. The advent of E-commerce and the onset of the pandemic are only reinforcing the fact that omnichannel is the way to go for small-scale brick and mortar stores to remain competitive in the long run. Here’s everything you need to know about omnichannel fulfillment and how to go about it for your business.

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Choosing a New ERP-CRM Business Application

whitePaper | March 31, 2021

SMB and Mid-Market Businesses face many of the same issues seen in large enterprise corporations; however,they lack the same budgets and resources.

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Polybags in the fashion industry: evaluating the options

whitePaper | December 19, 2019

Polybags are the ubiquitous packaging of the fashion industry something that unites brands small and large, from sportswear to luxury, to fast fashion retailers. This is the clear plastic bag which covers every garment from manufacturing to retail stores or consumer homes. In some cases, it is removed before it gets to a consumer, but polybags are still present ‘behind the scenes’. Our report does not focus on other sources of plastic, including retail shopping bags or ecommerce mailers, which have been covered in other publications.

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Buying ERP Software

whitePaper | November 3, 2022

Enterprise resource planning (ERP) is a type of software that companies use to manage their critical business activities and operations like shop management, accounting, project management, customer relationships, and quality control.

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11 Rules for a Successful Multi-Location Business

whitePaper | February 9, 2023

Managing a multi-location business requires many moving parts. From product management to sales reporting, keeping a close eye on every location can be tricky. Determining how to easily and effectively manage your growing business begins with selecting the right tools, starting with right Point of Sale (POS) system

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Your Complete Guide to Modern ERP

whitePaper | December 29, 2022

Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans.1 These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”

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Spotlight

Customer Service Experts

Customer Service Experts, Inc. (CSE) is a customer service consulting firm specializing in improving internal and external customer experiences. As experts with over two decades of consulting experience, the CSE team has created some of the most innovative and successful customer experience improvement programs in the nation.

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