The Next Generation of Retail Customer Interaction

whitePaper | March 31, 2021

SMB and Mid-Market Businesses face many of the same issues seen in large enterprise corporations; however,they lack the same budgets and resources.

whitePaper | November 12, 2019

The retail industry faces immense challenges in the coming years. These challenges include demographic change, raw materials becoming more expensive, consumers changing their behaviour due to increasing digitalisation and e-commerce. These are only some of the major changes currently taking place in the retail industry. The “Trends in Retail 2020” study performed by KPMG in Germany and the EHI Retail Institute highlights factors which will have a significant impact on the future development of the German retail market.

whitePaper | November 5, 2019

Global e-commerce sales topped $1 trillion for the first time in 2012. Estimates for 2013 indicate a projected growth in online sales of 18.3%, or $1.3 trillion in worldwide annual revenue1 . The regional market share of global e-commerce will also continue to change dramatically in the coming years, with the Asia-Pacific market overtaking North America as the highest e-commerce sales region in the world.

whitePaper | October 4, 2022

The metaverse, roughly defined as 3-D virtual worlds that mimic the real world, has drawn much attention since late 2021. Certain well-known global firms, such as J.P. Morgan, HSBC, Standard Chartered (banking), Samsung (technology), Adidas (apparel) and PwC (consulting) have created a presence on the current metaverse platforms The Sandbox and Decentraland. Ever since Facebook’s announcement of its rebranding and name change to Meta in October 2021,2 the investment on metaverse has continued despite a contraction in the cryptocurrency market.

whitePaper | February 5, 2020

The pace of digitalization is increasing rapidly, thus reinforcing consumer power. One key aspect of this is that logistics must be based on consumer needs, given that it constitutes a key part of the purchase process. Accommodating consumer preferences with regard to freedom of choice and convenience is therefore a missioncritical issue for e-retailers and conventional retailers who are looking to be successful.

whitePaper | July 27, 2022

Today, cloud computing enables companies to adapt to changing business models, both strategically and operationally. Companies with a cloud-first strategy have learned that the cloud’s real value comes with being able to delegate the Service Level Agreement (SLA) of an entire solution, from infrastructure to application, instead of components. It is also widely recognized that a cloud platform reduces complexity and total cost of ownership and increases reliability, enabling faster development processes and decreasing risk. Companies that take an ad hoc approach miss out on many of cloud’s benefits and experience a variety of pitfalls.