Journal of retailing and consumer services

whitePaper | June 8, 2022

Bridging digital and in-store systems is a crucial aspect to many retailers strategy, and at the center of that you will usually find a Point of Sales system. But all POS systems aren’t created equally. And with it about to enter the high-performance league, this paper puts the case for a ’thin’ cloud-based PoS system, as a way of driving innovation, improving operations, unifying in-store and online experience — and cutting costs.

whitePaper | May 20, 2022

Payments provide access to financial services, empower trade and investment, and facilitate sustainable business growth. Importantly, digital payments level the playing field between large and small businesses. This is especially important for Latin America and the Caribbean (LAC), where micro-, small and medium-sized enterprises (MSMEs) make up the majority of business activity but where there is also a high degree of informality and exclusion from the formal financial system.

whitePaper | August 1, 2022

Customer experience continues its reign as a top priority for both customers and retailers. A decade ago, customer experience was poised to become the key differentiator for brands, ahead of price and product[1]. Fast forward to 2021. Great customer experience is indeed top of the agenda for businesses and retailers, and high on the wish list for customers

whitePaper | December 10, 2021

Customer experience continues its reign as a top priority for both customers and retailers. A decade ago, the customer experience was poised to become the key differentiator for brands, ahead of price and product.

whitePaper | February 5, 2020

The pace of digitalization is increasing rapidly, thus reinforcing consumer power. One key aspect of this is that logistics must be based on consumer needs, given that it constitutes a key part of the purchase process. Accommodating consumer preferences with regard to freedom of choice and convenience is therefore a missioncritical issue for e-retailers and conventional retailers who are looking to be successful.

whitePaper | August 25, 2022

Navigating the complex billing relationship between corporate franchise ownership and individual franchisees requires an understanding of various challenges, including the need to accelerate scaling operations and providing transparency for all parties. BillingPlatform knows how to adapt and overcome the challenges of supporting a franchise ecosystem. Corporations from every industry have turned to BillingPlatform to redefine and modernize their revenue management systems with their franchise partners. Leveraging the quote-to-cash process provided by BillingPlatform, these organizations have saved time and increased revenue.