Retail in a Digital World How to Survive and Thrive

whitePaper | October 31, 2022

Nowadays, good news is hard to come by: with the immediate consequences of the corona crisis still breathing down our necks, the Ukraine war, skyrocketing energy costs, and rising inflation rates. This has a noticeable impact on the commerce industries: people buy less and pay even more attention to the price than usual.

whitePaper | May 20, 2022

Payments provide access to financial services, empower trade and investment, and facilitate sustainable business growth. Importantly, digital payments level the playing field between large and small businesses. This is especially important for Latin America and the Caribbean (LAC), where micro-, small and medium-sized enterprises (MSMEs) make up the majority of business activity but where there is also a high degree of informality and exclusion from the formal financial system.

whitePaper | December 22, 2019

Since the advent of the Internet in the 1990s, there has been a significant increase in online shopping in the United States. As online shopping keeps growing, so does the online retail industry. Multiple players are investing either through pure online retailing or by click and mortar retailing, which also has a physical presence and a face-to face experience with their customers. While significant research has been done on the operational, marketing, branding and buying behavior dimensions of both retailing processes.

whitePaper | December 3, 2019

The retail landscape is experiencing unprecedented change in the face of disruptive forces, one of the most recent and powerful being the rapid rise of automation in the sector. The World Economic Forum predicts that 30-50% of retail jobs are at risk once known automation technologies are fully incorporated. This would result in the loss of about 6 million retail jobs and represents a greater percentage reduction than the manufacturing industry experienced. Using Osborne and Frey study1 with the Bureau of Labor Statistics, the analysis suggests that more than 7.5 million jobs are at high risk of computerization. A large proportion of the human capital represented by the retail workforce is therefore at risk of becoming “stranded workers.”

whitePaper | November 3, 2019

We live in the age of the Platform Economy using Uber and Lyft to catch a ride, Airbnb to rent a room and OpenTable to get a reservation at the trendiest new restaurants. And those are just a few of the myriad companies that have succeeded in turning old-fashioned products and services into marketplaces with their own ecosystems. And so it is with online retail, where marketplaces like Amazon, Alibaba, Mircado Libre and Flipkart have become the first stop for many shoppers. Merchants can list their wares on the big marketplaces, reaching audiences far larger than they could themselves. At the same time, they can engage Shopify, Square, ShopRunner or the hundreds of discrete service providers that have emerged to set up or enhance their own market platforms.

whitePaper | July 16, 2022

A point of sale handles everything from sales transactions to business insights. Use this guide to determine the best platform for your business.