Retail Automation: Stranded Workers? Opportunities and risks for labor and automation

December 3, 2019

The retail landscape is experiencing unprecedented change in the face of disruptive forces, one of the most recent and powerful being the rapid rise of automation in the sector. The World Economic Forum predicts that 30-50% of retail jobs are at risk once known automation technologies are fully incorporated. This would result in the loss of about 6 million retail jobs and represents a greater percentage reduction than the manufacturing industry experienced. Using Osborne and Frey study1 with the Bureau of Labor Statistics, the analysis suggests that more than 7.5 million jobs are at high risk of computerization. A large proportion of the human capital represented by the retail workforce is therefore at risk of becoming “stranded workers.”

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Customer Service Standard Certification Ltd

The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

OTHER WHITEPAPERS
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Environmental Analysis of US Online Shopping

whitePaper | December 22, 2019

Since the advent of the Internet in the 1990s, there has been a significant increase in online shopping in the United States. As online shopping keeps growing, so does the online retail industry. Multiple players are investing either through pure online retailing or by click and mortar retailing, which also has a physical presence and a face-to face experience with their customers. While significant research has been done on the operational, marketing, branding and buying behavior dimensions of both retailing processes.

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A guide to e-commerce Europe

whitePaper | December 25, 2019

With over 500 million consumers, the European market is worth exploring and this guide provides New Zealand companies with an overview of e-commerce in Europe. The European market is vast, with more than 300 online marketplaces competing for a share in its NZ$1 trillion-plus online retail market. In this guide we take you through the key trends and introduce you to the main players in Europe’s thriving digital marketplace.

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A white paper about: Consumer-driven logistics

whitePaper | February 5, 2020

The pace of digitalization is increasing rapidly, thus reinforcing consumer power. One key aspect of this is that logistics must be based on consumer needs, given that it constitutes a key part of the purchase process. Accommodating consumer preferences with regard to freedom of choice and convenience is therefore a missioncritical issue for e-retailers and conventional retailers who are looking to be successful.

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All for one business

whitePaper | February 11, 2020

We are an organization committed to the growth of entrepreneurs and companies, with a team of trained professionals to provide tools, support and training necessary for the development of digital projects; using as negotiation channel our own token ERC20 acronym AFO.

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Retail Success - How To Create Great Customer Experiences

whitePaper | December 10, 2021

Customer experience continues its reign as a top priority for both customers and retailers. A decade ago, the customer experience was poised to become the key differentiator for brands, ahead of price and product.

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4 Ways Innovative Wholesale Distributors Are Transforming Their Business

whitePaper | January 1, 2020

Rapidly evolving market realities are driving fundamental transformations in business practices in virtually every industry, including wholesale distribution. These transformations are moving rapidly through the wholesale distribution industry as they are viewed as critical for maximizing supply chain performance and delivering an exceptional customer experience.

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Spotlight

Customer Service Standard Certification Ltd

The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment backed by an external assessment and certification program.

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