A leading retail bank tackles the challenge of highly variable call volume

March 9, 2019

The retail bank operated several call centres to service its core retail customer base. This covered standard telephone banking activity such as managing account enquiries, assisting with money transfers, setting up or cancelling direct debits, handling complaints and so on. Managing fluctuating call volume was an ongoing challenge for the bank with Mondays and Fridays being particularly busy days. Call volume was also higher at the beginning of the month when people got paid and at the end when they were most likely to go overdrawn.

Spotlight

Croma, Infiniti Retail Limited

Since its inception a decade ago, Croma has become the one-stop-shop for all multi-brand digital gadgets and home electronics in India, having around 100 outlets across 19 major cities of India. Croma is India’s first retailer to provide a seamless ‘omni’ shopping experience through its stores, eCommerce website – www.croma.com

OTHER WHITEPAPERS
news image

How to Develop a Killer E-Commerce RFP

whitePaper | July 21, 2022

The Request for Proposal (RFP) process for a new e-commerce platform can easily require 1,000 hours and can take months to complete. Wow! you might be thinking, that’s a lot of time and energy. And it is, but it’s necessary as the stakes are high; organizations that fail to conduct a thorough and well thought out RFP process can suffer the consequences for a long time thereafter.

Read More
news image

Privileged Remote Access Security in Cloud

whitePaper | June 1, 2022

The purpose of this document is to help technically-oriented professionals understand the security-related value BeyondTrust can bring to your organization. BeyondTrust can help your organization stay secure and compliant, while improving the efficiency and success of your organization with a better user experience.

Read More
news image

The Power of Mobile POS Integrations for ISVs and SaaS Providers

whitePaper | March 31, 2022

The COVID-19 pandemic turbocharged merchants’ interest in mobile point of sale (mPOS) systems. mPOS untethers traditional POS solutions from fixed stations, allowing employees to collect payments via mobile devices like tablets and smartphones often with no physical contact with customers. In a pandemic, that’s a big advantage. After a slow start about a decade ago, mPOS systems have become increasingly popular in the last few years. In fact, NTT Data and Accourt Limited estimate that mPOS transactions will total $4 trillion, or half of all POS volume, in 2024.¹

Read More
news image

Air cargo and e-commerce enabling global trade

whitePaper | December 26, 2019

Our industry is set to double in size by 2035. IATA’s role is to facilitate the growth of civil aviation and cut airline costs by creating a better regulatory and business environment for our member airlines, and the stakeholders of the air cargo industry.

Read More
news image

A guide to transformation in the cloud

whitePaper | May 31, 2022

When innovative companies plan and perform digital business transformation initiatives, they rely on technology to realize breakthrough results that businesses have sought to accomplish for years:

Read More
news image

Move your PoS to the cloud and cut OpEx by 75%

whitePaper | June 8, 2022

Bridging digital and in-store systems is a crucial aspect to many retailers strategy, and at the center of that you will usually find a Point of Sales system. But all POS systems aren’t created equally. And with it about to enter the high-performance league, this paper puts the case for a ’thin’ cloud-based PoS system, as a way of driving innovation, improving operations, unifying in-store and online experience — and cutting costs.

Read More

Spotlight

Croma, Infiniti Retail Limited

Since its inception a decade ago, Croma has become the one-stop-shop for all multi-brand digital gadgets and home electronics in India, having around 100 outlets across 19 major cities of India. Croma is India’s first retailer to provide a seamless ‘omni’ shopping experience through its stores, eCommerce website – www.croma.com

Events