The future of retail complaints

July 16, 2015

Today’s always-on world means consumers can engage with retailers 24 hours a day, seven days a week. The proliferation of new communication channels has created multiple touchpoints where brands and shoppers can interact and build relationships. In this era of the empowered consumer, it’s never been more important for the retail industry to deliver an exceptional customer experience.

Spotlight

Azadea Group

Azadea Group is a premier lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East and Africa.

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ERP pricing models can offer a daunting challenge whether it’s your first system purchase, an active operational upgrade, or a holistic migration from one platform to another. In order to ensure accurate cost calculations, not only do you require a strong comprehension of company scale, but you must also understand the intricacies of the multitude of ERP pricing plans

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Retail Automation: Stranded Workers? Opportunities and risks for labor and automation

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whitePaper | March 31, 2022

The COVID-19 pandemic turbocharged merchants’ interest in mobile point of sale (mPOS) systems. mPOS untethers traditional POS solutions from fixed stations, allowing employees to collect payments via mobile devices like tablets and smartphones often with no physical contact with customers. In a pandemic, that’s a big advantage. After a slow start about a decade ago, mPOS systems have become increasingly popular in the last few years. In fact, NTT Data and Accourt Limited estimate that mPOS transactions will total $4 trillion, or half of all POS volume, in 2024.¹

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Spotlight

Azadea Group

Azadea Group is a premier lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East and Africa.

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