The 2020 Customer Experience

June 19, 2019

The ongoing digital revolution and the remarkable rise of the commercial Internet over the last decade have transformed traditional business models and empowered customers to engage at their convenience with organizations with whom they interact and transact across multiple channels. Today, they can browse product and service options on the go, engage with a live agent, resolve issues through self-service, collaborate with peers to review options, negotiate and make purchases, and have items delivered directly to their doorstep.

Spotlight

Rakuten.com

Rakuten.com is an innovative marketplace with a world of products, from the everyday and essential to the quirky and unexpected. Our mission is to empower both merchants and shoppers alike. Because we don’t sell our own stuff, we’re able to partner with merchants to help showcase their brand, drive sales, and grow their business. Consumers get an inspired shopping experience that’s fueled by discovery and directly connected to the brands they love.

OTHER WHITEPAPERS
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Organization leaders and companies of all sizes are leveraging digital transformation to overhaul their internal processes, their operations and their relationships with customers. While some companies are still in the early stages of applying digital technologies to finance-related processes, they will eventually create more efficiencies, insights and value over the long term.

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Building a Better Billing Solution for Franchise Relations

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SAP vs Oracle

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When organizations think ERP, they usually think SAP and Oracle. They know both are robust systems that can scale for global operations. They know both have their share of successes and failures. But, they don’t know how to differentiate between two ERP systems that offer nearly identical functionality – at least on the surface.

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Out with Legacy, in with the Cloud: The Future of Point of Sale

whitePaper | August 17, 2022

Restaurant customers today expect a lot from their dining experiences: seamless ordering, delivery, and payment; menu choices that suit their dietary preferences; and consistently high-quality food which is also afordable, sustainable, and served quickly

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A guide to e-commerce Europe

whitePaper | December 25, 2019

With over 500 million consumers, the European market is worth exploring and this guide provides New Zealand companies with an overview of e-commerce in Europe. The European market is vast, with more than 300 online marketplaces competing for a share in its NZ$1 trillion-plus online retail market. In this guide we take you through the key trends and introduce you to the main players in Europe’s thriving digital marketplace.

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ERP SOFTWARE PRICING GUIDE

whitePaper | September 16, 2022

ERP pricing models can offer a daunting challenge whether it’s your first system purchase, an active operational upgrade, or a holistic migration from one platform to another. In order to ensure accurate cost calculations, not only do you require a strong comprehension of company scale, but you must also understand the intricacies of the multitude of ERP pricing plans

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Spotlight

Rakuten.com

Rakuten.com is an innovative marketplace with a world of products, from the everyday and essential to the quirky and unexpected. Our mission is to empower both merchants and shoppers alike. Because we don’t sell our own stuff, we’re able to partner with merchants to help showcase their brand, drive sales, and grow their business. Consumers get an inspired shopping experience that’s fueled by discovery and directly connected to the brands they love.

Events