2019 Retail Trends Report

whitePaper | March 31, 2022

The COVID-19 pandemic turbocharged merchants’ interest in mobile point of sale (mPOS) systems. mPOS untethers traditional POS solutions from fixed stations, allowing employees to collect payments via mobile devices like tablets and smartphones often with no physical contact with customers. In a pandemic, that’s a big advantage. After a slow start about a decade ago, mPOS systems have become increasingly popular in the last few years. In fact, NTT Data and Accourt Limited estimate that mPOS transactions will total $4 trillion, or half of all POS volume, in 2024.¹

whitePaper | December 10, 2021

Customer experience continues its reign as a top priority for both customers and retailers. A decade ago, the customer experience was poised to become the key differentiator for brands, ahead of price and product.

whitePaper | December 3, 2019

The retail landscape is experiencing unprecedented change in the face of disruptive forces, one of the most recent and powerful being the rapid rise of automation in the sector. The World Economic Forum predicts that 30-50% of retail jobs are at risk once known automation technologies are fully incorporated. This would result in the loss of about 6 million retail jobs and represents a greater percentage reduction than the manufacturing industry experienced. Using Osborne and Frey study1 with the Bureau of Labor Statistics, the analysis suggests that more than 7.5 million jobs are at high risk of computerization. A large proportion of the human capital represented by the retail workforce is therefore at risk of becoming “stranded workers.”

whitePaper | January 21, 2023

E-commerce mostly consists of electronic transactions related to the purchase and delivery of goods and services. What can be considered an e-commerce practice:

whitePaper | January 6, 2020

In retail, change is always right around the corner. As technology continues to develop, there are more and more opportunities for the improvement of a core pillar of commerce: the value chain. Basically, a retailer’s value chain can involve five main parts–raw materials, manufacturing, distribution centers, logistics, and finally, the retailer. Each link plays an important role in getting products into the hands of customers.

whitePaper | October 5, 2022

The business objective you are trying to achieve determines the strategy you should follow when selecting, implementing and operating ERP