The New Rules of Retail

In its infancy, retail was comprised of small neighborhood stores where owners knew their customers and engaged in conversations that helped to determine the best merchandise mix and inventory levels. In the 1960s, the first chain stores appeared with Target, K-Mart, and WalMart finding great success. During this time, the focus on economies of scale pushed aside more personalized customer relationships. Consumers enjoyed convenience and were less concerned with service. Localization gave way to centralized planning.

Spotlight

Customer Experience Professionals Association (CXPA)

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.

OTHER WHITEPAPERS
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Retail On The Edge From the Experts at Scale Computing

whitePaper | December 29, 2019

Amazon operated strictly online for two decades. During this period, Amazon learned a lot about customer buying behaviors and how quickly a consumer can change the way they shop. From all of its data, Amazon learned that customers who shopped online also wanted to shop at physical locations.

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Microsoft Word Ecommerce in a Global Environment

whitePaper | November 5, 2019

Global e-commerce sales topped $1 trillion for the first time in 2012. Estimates for 2013 indicate a projected growth in online sales of 18.3%, or $1.3 trillion in worldwide annual revenue1 . The regional market share of global e-commerce will also continue to change dramatically in the coming years, with the Asia-Pacific market overtaking North America as the highest e-commerce sales region in the world.

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The Value of a True Cloud ERP Platform

whitePaper | July 27, 2022

Today, cloud computing enables companies to adapt to changing business models, both strategically and operationally. Companies with a cloud-first strategy have learned that the cloud’s real value comes with being able to delegate the Service Level Agreement (SLA) of an entire solution, from infrastructure to application, instead of components. It is also widely recognized that a cloud platform reduces complexity and total cost of ownership and increases reliability, enabling faster development processes and decreasing risk. Companies that take an ad hoc approach miss out on many of cloud’s benefits and experience a variety of pitfalls.

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How to Develop a Killer E-Commerce RFP

whitePaper | July 21, 2022

The Request for Proposal (RFP) process for a new e-commerce platform can easily require 1,000 hours and can take months to complete. Wow! you might be thinking, that’s a lot of time and energy. And it is, but it’s necessary as the stakes are high; organizations that fail to conduct a thorough and well thought out RFP process can suffer the consequences for a long time thereafter.

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Locus’ Guide To Omnichannel Fulfilment

whitePaper | June 2, 2022

Omnichannel selling is the need of the hour for retail enterprises across the globe. The advent of E-commerce and the onset of the pandemic are only reinforcing the fact that omnichannel is the way to go for small-scale brick and mortar stores to remain competitive in the long run. Here’s everything you need to know about omnichannel fulfillment and how to go about it for your business.

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11 Rules for a Successful Multi-Location Business

whitePaper | February 9, 2023

Managing a multi-location business requires many moving parts. From product management to sales reporting, keeping a close eye on every location can be tricky. Determining how to easily and effectively manage your growing business begins with selecting the right tools, starting with right Point of Sale (POS) system

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Spotlight

Customer Experience Professionals Association (CXPA)

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.

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