Indian retail the next growth story

June 9, 2017

In India, many retailers are looking beyond the top 20 Indian cities, pro-actively exploring the online space and closely following mall developments across the country. The recent clarifications on the FDI relaxation in multi-brand retailing provides an interesting dynamic to the Indian landscape.

Spotlight

CSIA Customer Service Institute of Australia

For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it.

OTHER WHITEPAPERS
news image

A white paper about: Consumer-driven logistics

whitePaper | February 5, 2020

The pace of digitalization is increasing rapidly, thus reinforcing consumer power. One key aspect of this is that logistics must be based on consumer needs, given that it constitutes a key part of the purchase process. Accommodating consumer preferences with regard to freedom of choice and convenience is therefore a missioncritical issue for e-retailers and conventional retailers who are looking to be successful.

Read More
news image

Revel’s Official Guide toSelecting a Restaurant Point of Sale

whitePaper | August 18, 2022

A restaurant POS is much more than a cash register; it’s the central nervous system of a business. Designed to facilitate and support every aspect of restaurant operations—from order placement, to payment processing, to kitchen management, to employee scheduling, to inventory control, and more— choosing the right POS for your restaurant is critical to your business success.

Read More
news image

Retail Automation: Stranded Workers? Opportunities and risks for labor and automation

whitePaper | December 3, 2019

The retail landscape is experiencing unprecedented change in the face of disruptive forces, one of the most recent and powerful being the rapid rise of automation in the sector. The World Economic Forum predicts that 30-50% of retail jobs are at risk once known automation technologies are fully incorporated. This would result in the loss of about 6 million retail jobs and represents a greater percentage reduction than the manufacturing industry experienced. Using Osborne and Frey study1 with the Bureau of Labor Statistics, the analysis suggests that more than 7.5 million jobs are at high risk of computerization. A large proportion of the human capital represented by the retail workforce is therefore at risk of becoming “stranded workers.”

Read More
news image

The Top 5 E-Commerce-Trends 2023

whitePaper | October 31, 2022

Nowadays, good news is hard to come by: with the immediate consequences of the corona crisis still breathing down our necks, the Ukraine war, skyrocketing energy costs, and rising inflation rates. This has a noticeable impact on the commerce industries: people buy less and pay even more attention to the price than usual.

Read More
news image

The LEAF token

whitePaper | May 20, 2022

The aim of leafsystems is to link local consumers to local restaurants and make transactions easy, reliable and manageable during their entire relationship. This enables innovative loyalty programs for consumers, individual discounts and many other benefits.

Read More
news image

Privileged Remote Access Security in Cloud

whitePaper | June 1, 2022

The purpose of this document is to help technically-oriented professionals understand the security-related value BeyondTrust can bring to your organization. BeyondTrust can help your organization stay secure and compliant, while improving the efficiency and success of your organization with a better user experience.

Read More

Spotlight

CSIA Customer Service Institute of Australia

For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it.

Events