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HOW RETAILERS CAN DRIVE GROWTH WITH UNIFIED COMMUNICATIONS

Over the last 10 years the face of retail communications has changed irrevocably. The traditional phone system used to be managed as a separate entity, away from the rest of the IT, but has now converged with the arrival of VoIP and unified communications. What’s more, with the advance of the internet and other technological developments such as e-commerce, Wi-Fi and high speed connectivity, there has been a shift in the ways in which consumers want to communicate with retailers, with new multimedia platforms such as mobile and social media taking centre stage.

Spotlight

Lowe’s stores in Canada

A part of the Lowe’s Canada family of banners, Lowe’s is an experience-based home improvement retailer focused on helping customers maintain and improve their home through superior customer service, tailored support and a unique product offering. Since we opened our first stores in Canada in 2007, we are committed to making a meaningful difference in the lives of our employees, our customers and in the communities in which we live and work.

OTHER WHITEPAPERS

Insights about E-commerce

whitePaper | January 21, 2023

E-commerce mostly consists of electronic transactions related to the purchase and delivery of goods and services. What can be considered an e-commerce practice:

SAP vs Oracle

whitePaper | August 10, 2022

When organizations think ERP, they usually think SAP and Oracle. They know both are robust systems that can scale for global operations. They know both have their share of successes and failures. But, they don’t know how to differentiate between two ERP systems that offer nearly identical functionality – at least on the surface.

In the Era of Digital Technology, the Personal Touch Still Makes a Difference

whitePaper | January 13, 2020

The retail industry is in the midst of a digital revolution that’s redefining the shopping experience. Online, mobile and in-store technology solutions are easing and enhancing how we shop — and altering consumers’ buying behavior in unprecedented ways. Consumers are exposed to infinite shopping choices on the web, hence, the days of standardized marketing and merchandising are over.

Revel’s Official Guide toSelecting a Restaurant Point of Sale

whitePaper | August 18, 2022

A restaurant POS is much more than a cash register; it’s the central nervous system of a business. Designed to facilitate and support every aspect of restaurant operations—from order placement, to payment processing, to kitchen management, to employee scheduling, to inventory control, and more— choosing the right POS for your restaurant is critical to your business success.

IT Executives Express Need for True Cloud ERP

whitePaper | December 31, 2021

There is perhaps no better advocate for how cloud-based ERP systems can support and help organizations continue their success than those who have been through it. In this white paper, we consolidated feedback from senior IT executives on why they switched from various SAP systems to NetSuite’s true cloud-based ERP, highlighting the pitfalls of fake cloud and on-premise deployments and how these challenges impacted their business

Accelerating Digital Payments in Latin America and the Caribbean

whitePaper | May 20, 2022

Payments provide access to financial services, empower trade and investment, and facilitate sustainable business growth. Importantly, digital payments level the playing field between large and small businesses. This is especially important for Latin America and the Caribbean (LAC), where micro-, small and medium-sized enterprises (MSMEs) make up the majority of business activity but where there is also a high degree of informality and exclusion from the formal financial system.

Spotlight

Lowe’s stores in Canada

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Los Angeles eCommerce Summit

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Los Angeles eCommerce Summit

Conference