Shaping the Future of Retail for Consumer Industries

The next decade is expected to be the golden age of the consumer, with shoppers having more choices and control than ever before. They will be presented with a growing array of products and services, often personalized to their specific needs and wants. Consumers will continue to demand price and quality transparency along with a wide range of convenient fulfilment options. Overall, the retail experience is poised to become more inspirational, exciting, simple and convenient, depending on the consumer’s ever-changing needs.

Spotlight

WeDo Cx - Solutions in Customer Service

Since 2007 working on large projects, our training and consulting services help improve the service experience and cost optimization in Contact Centers and Customer Services Centers. With our expertise and experience we will help your company:Improve the customer experience during the service journey in your Contact Center or Customer Service Center.

OTHER WHITEPAPERS
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The Top 5 E-Commerce-Trends 2023

whitePaper | October 31, 2022

Nowadays, good news is hard to come by: with the immediate consequences of the corona crisis still breathing down our necks, the Ukraine war, skyrocketing energy costs, and rising inflation rates. This has a noticeable impact on the commerce industries: people buy less and pay even more attention to the price than usual.

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Buy Now, Pay Later

whitePaper | July 20, 2023

“Buy Now, Pay Later” (BNPL) is an innovative credit product that has experienced rapid growth in the past few years. BNPL allows consumers to split up the cost of a retail transaction (usually between $50 and $1,000), traditionally into four interest-free installments repaid over the span of six weeks. Seamlessly integrated into the online shopping experience, the product is promoted as a fast, convenient means for consumers to manage their cash flow and avoid high-cost debt.

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Metal Industry Guide to ERP Software Evaluation

whitePaper | February 1, 2022

Many metal companies outgrow their legacy ERP software because the software does not handle day-to-day transactions easily and quickly, and has become cumbersome to use. Either your IT group or your software vendor has not kept up with current technology standards and user experience expected today.

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How retailers are reacting to COVID-19 with a contactless limit increase

whitePaper | May 26, 2021

The spending limit for contactless card payments has increased from £30 to £45 this week in the UK, with the continuing Covid-19 coronavirus crisis accelerating a move that was already in the planning. Learn about the benefits and implications of this increase in this expert guide.

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The Value of a True Cloud ERP Platform

whitePaper | July 27, 2022

Today, cloud computing enables companies to adapt to changing business models, both strategically and operationally. Companies with a cloud-first strategy have learned that the cloud’s real value comes with being able to delegate the Service Level Agreement (SLA) of an entire solution, from infrastructure to application, instead of components. It is also widely recognized that a cloud platform reduces complexity and total cost of ownership and increases reliability, enabling faster development processes and decreasing risk. Companies that take an ad hoc approach miss out on many of cloud’s benefits and experience a variety of pitfalls.

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GETTING READY FOR E-COMMERCE PEAK SEASONS

whitePaper | February 10, 2023

This extensive guide provides 40+ valuable tips on preparing marketing campaigns, managing product information, and preparing on-site to cope with traffic surges during holiday sales. The whitepaper also consists of checklists, planners, and more advanced strategies to futureproof tech stack.

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Spotlight

WeDo Cx - Solutions in Customer Service

Since 2007 working on large projects, our training and consulting services help improve the service experience and cost optimization in Contact Centers and Customer Services Centers. With our expertise and experience we will help your company:Improve the customer experience during the service journey in your Contact Center or Customer Service Center.

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