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Retail Banking In 2020
Respondents were drawn from across the world, with 60 banking executives from each key region - Asia-Pacific, Europe and North Americ - and 20 from the rest of the world. Just over half (101) work for commercial retail banks, while 20% work for private banks, 15% in savings, 12% in community banks and the remainder in credit unions. The shape of tech-dominated retail banking is becoming clearer. By 2020 your bank may no longer manage your real-time digital transactions nor your new account opening, but it will still lie at the heart of your financial world.
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