Understanding retail disruption

June 20, 2017

These shoppers are now spoiled. They expect browsing, ordering, payment and delivery to be painless, fast, and cheap, no matter how they buy. The want and demand omnichannel service. Every time Amazon innovates another “free delivery” model, you face more pressure to meet them head-on.

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The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.

OTHER WHITEPAPERS
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WHY HOMOGENEOUS ERP LANDSCAPE IS THE PREFERRED CHOICE FOR MODERN ENTERPRISES?

whitePaper | May 31, 2022

Today, companies more than ever are searching for technology solutions that will support their digital transformation strategy in order to land on the right side of change. For the most part, digital transformation strategies are about leveraging technologies to realize some efficiencies in your organization; from streamlining business processes and achieving operational productivity to improving the experience of your employees, customers, suppliers and all other stakeholders

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2022 eCommerce Fulfillment Trends Report

whitePaper | August 11, 2022

Ecommerce is now the preferred method of shopping for 68% of consumers, up from 52% in 2020, according to a WD Partners survey. And ecommerce sales will represent 20% of total retail sales by 2024

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Whitepaper Global eCommerce Expansion

whitePaper | November 18, 2019

Consumers around the world are shopping online more every year. In 2019, they will buy more than $3 trillion from retail websites, and ecommerce will account for one-sixth of global retail sales, Internet Retailer estimates. And, while many international consumers cross borders to shop online on foreign websites, half of the leading U.S. online retailers don’t currently ship outside North America.

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How using the right technology, theright way, can lead to double-digitrestaurant profit margins.

whitePaper | May 9, 2022

Let’s face it, robust profits in the restaurant industry have never been a given. In 2019, just prior to the pandemic, profit margins for single location full-service restaurants averaged 6.2 percent, according to an . Over the last two years, amidst a growing array of COVID considerations—from sporadic restaurant closures and labor shortages, to increased food and supply costs paired with a sluggish supply chain—slim restaurant profit margins have shrunk even more.

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4 Ways Innovative Wholesale Distributors Are Transforming Their Business

whitePaper | January 1, 2020

Rapidly evolving market realities are driving fundamental transformations in business practices in virtually every industry, including wholesale distribution. These transformations are moving rapidly through the wholesale distribution industry as they are viewed as critical for maximizing supply chain performance and delivering an exceptional customer experience.

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Digitalization in the Wholesale Industry

whitePaper | January 7, 2020

In 20 years, how will people look back on today’s wholesale industry? Will they view it as a business model from a bygone era, long since superseded by more modern alternatives? Absolutely not. Instead, what they will see is the precise moment when the wholesale industry set a bold new course for the future. Our current era will be remembered as a time of change and upheaval, driven by the wider digitalization of society. A period with fundamental implications for our personal lives, for how we collaborate at work, and for the way companies interact with each other.

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Spotlight

The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.

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