WELCOME TO The POINT OF SALE REPORT
Newsletter | Member Login | Signup
Home > Resources > Whitepapers > Understanding retail disruption
June 20, 2017
I'm For Real
Enter your details once to access all our information and resources
The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.
whitePaper | May 31, 2022
Today, companies more than ever are searching for technology solutions that will support their digital transformation strategy in order to land on the right side of change. For the most part, digital transformation strategies are about leveraging technologies to realize some efficiencies in your organization; from streamlining business processes and achieving operational productivity to improving the experience of your employees, customers, suppliers and all other stakeholders
whitePaper | August 11, 2022
Ecommerce is now the preferred method of shopping for 68% of consumers, up from 52% in 2020, according to a WD Partners survey. And ecommerce sales will represent 20% of total retail sales by 2024
whitePaper | November 18, 2019
Consumers around the world are shopping online more every year. In 2019, they will buy more than $3 trillion from retail websites, and ecommerce will account for one-sixth of global retail sales, Internet Retailer estimates. And, while many international consumers cross borders to shop online on foreign websites, half of the leading U.S. online retailers don’t currently ship outside North America.
whitePaper | May 9, 2022
Let’s face it, robust profits in the restaurant industry have never been a given. In 2019, just prior to the pandemic, profit margins for single location full-service restaurants averaged 6.2 percent, according to an . Over the last two years, amidst a growing array of COVID considerations—from sporadic restaurant closures and labor shortages, to increased food and supply costs paired with a sluggish supply chain—slim restaurant profit margins have shrunk even more.
whitePaper | January 1, 2020
Rapidly evolving market realities are driving fundamental transformations in business practices in virtually every industry, including wholesale distribution. These transformations are moving rapidly through the wholesale distribution industry as they are viewed as critical for maximizing supply chain performance and delivering an exceptional customer experience.
whitePaper | January 7, 2020
In 20 years, how will people look back on today’s wholesale industry? Will they view it as a business model from a bygone era, long since superseded by more modern alternatives? Absolutely not. Instead, what they will see is the precise moment when the wholesale industry set a bold new course for the future. Our current era will be remembered as a time of change and upheaval, driven by the wider digitalization of society. A period with fundamental implications for our personal lives, for how we collaborate at work, and for the way companies interact with each other.
Conference
Keep me plugged in with the best
Join thousands of your peers and receive our weekly newsletter with the latest news, industry events, customer insights, and market intelligence.
Welcome back!
Put your news, events, company, and promotional content in front of thousands of your peers and potential customers.
Not a member yet? Not a problem, Sign Up
Sign up
Sign up to contribute and publish your news, events, brand, and content with the community for FREE