InComm Payments | September 06, 2022
InComm Payments, a leading payments technology company, today released its 2022 Annual Payments Report, which found that consumers identified convenience and ease-of-use as the top factors influencing their choice of payment method. These factors coincide with a growing preference for contactless payment methods, specifically Tap & Go and mobile wallets, which rounded out consumers' five favorite ways to pay behind debit, credit and cash. The report drew responses from more than 3,200 U.S. consumers in June 2022.
"Brands and retailers should pay attention to shifting consumer preferences to ensure they can meet expectations for convenient payment experiences,Our report highlights trends and attitudes around traditional and emerging payment methods, examining how consumers navigate the wide range of payment options available today."
Brian Parlotto, Executive Vice President at InComm Payments
Personal Payment Apps and Mobile Wallets on the Rise
When asked about the personal payment apps (PPA) and mobile wallets they use and recognize, a little under half of surveyed consumers said they used a PPA, while one quarter of surveyed consumers said they used a mobile wallet recently. Moreover, approximately two-thirds of PPA users said they were satisfied with their chosen app, and nearly three-quarters of mobile wallet users expressed satisfaction with their payment method. PayPal remained the most popular mobile wallet among respondents, while Ca$h App and Zelle saw the largest increase in reported use.
High Satisfaction from QR Code and Barcode Payment Users
Consumer awareness of QR code and barcode payments was flat year over year, but those who recently used the payment method reported an increase in every perceived benefit of the technology, from fast and easy-to-use to reliable and secure. QR code and barcode payments were the only method in this year's report to experience an increase in every type of benefit perceived by users. Overall, traditional payment methods such as debit, credit and cash remain highly ranked by consumers, although satisfaction and use of credit declined year over year. The survey also captured how consumers would plan to pay in specific situations, such as making an everyday in-store purchase or sending money to someone they personally know, and identified differences in payment methods among generations.
About InComm Payments
InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 420 global patents and a presence in more than 30 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga
POS SOLUTIONS,POS RETAIL
Akulaku | September 07, 2022
Akulaku, a leading banking and digital finance platform in Southeast Asia, today announced the Akulaku PayLater partnership with Alipay+, which will allow Indonesian consumers to use its BNPL solution Akulaku PayLater at Alipay+’s global merchants. Alipay+, a suite of global cross-border digital payments and marketing solutions, will now include Akulaku PayLater among its supported digital payment methods, and merchants will be able to access Akulaku PayLater as a payment method.
Consumers and merchants across Indonesia have quickly adopted Akulaku PayLater since its launch in 2016 (previously called Akucicil). The platform’s BNPL functionality provides individuals who have limited credit history with access to a convenient line of credit as well as manageable installment plans. By meeting the increased demand for flexible payment plans and installment purchasing, Akulaku PayLater promotes consumer purchasing power and ensures previously underserved markets can participate in a convenient digital financial service.
“This partnership will lead to a more advanced and convenient financial landscape for customers in Indonesia and throughout Southeast Asia.Through Alipay+, we will quickly scale the pool of merchants accepting Akulaku PayLater, giving our consumers an enhanced user experience and improving the market competitiveness of BNPL products. The combined resources will reach underserved markets with immediate financial services, fostering growth within these regions across industries.”
Fan Zhang, CFO of Akulaku
According to market research firm eCommerceDB, the Indonesian online commerce market grew 32% in 2021 and is currently the ninth largest in the world. Over the next five years, the Indonesian eCommerce market is projected to grow at a yearly rate of 10%, making this partnership a timely solution to meeting the increased demand from Indonesian consumers for online shopping. More than 4,000 merchants are already online in the Akulaku PayLater system online. Over the next two years, Akulaku aims to serve 10,000 online merchants and over 100,000 offline stores with BNPL. “As a newly-emerged but rapidly adopted digital payment method, BNPL brings inclusive financial services to the underbanked communities," said Cheng Guoming, General Manager, Global Partnerships, Alipay+," We see BNPL an important part of the digital payment ecosystem, and are excited to reach this partnership with Akulaku PayLater to enable the communities in Indonesia and other potential markets to enjoy seamless and convenient cross-border payment services and enrich their daily lives through global shopping experience." Introduced in 2020, Alipay+ is designed to enable global businesses, especially small and medium-sized businesses, to accept digital payment methods from various countries and reach hundreds of millions of regional and global consumers.
Akulaku and Alipay+ are also exploring opportunities to further extend their partnership to other markets in Southeast Asia.
Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services. In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform, and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
PCI Pal | September 30, 2022
PCI Pal the global provider of secure payment solutions, has today announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy.
The airline’s decision to update its existing PCI compliant payment handling system, and the selection of PCI Pal Digital, was driven by changing consumer habits during the pandemic. This saw Virgin Atlantic’s global customers adopt a broader range of digital payment methods including web, email, mobile, social media, chat, and messaging services. Virgin Atlantic’s contact center as a service (CCaS) technology partner Genesys coordinated the integration of the payment security solution. PCI Pal has been a Genesys AppFoundry partner for three years and supports the firm in delivering secure payment solutions to its enterprise customers across the world. With proven integrations, the team successfully incorporated PCI Pal Digital with Virgin Atlantic’s booking systems across the enterprise, taking the payment process out of scope, to deliver PCI DSS compliance within all territories.
“Virgin Atlantic is committed to providing our passengers with the very best customer experience, supported by the most advanced, secure and convenient payment methods. The implementation of PCI Pal Digital provides the reassurance that customer payments are handled in a secure and compliant manner, regardless of where customers are in the world, or whichever payment method they select.”
Chris Imhoff, Transformation Project Manager at Virgin Atlantic,
Commenting, Darren Gill, CRO at PCI Pal said, We are delighted to have secured the contract with Virgin Atlantic, via our valued partner Genesys, in order to support the delivery of its global omnichannel payment strategy. Our digital payment solution will enable the airline to take advantage of digital integration for both current and future PCI compliant payment methods; it also reinforces our expertise in supporting some of the largest worldwide brands with their payment security and PCI compliance needs.
About PCI Pal
PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.
Its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center. PCI Pal is integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers. PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.
Teamwork Commerce | August 23, 2022
Teamwork Commerce, a global retail management solution, has today announced its partnership with Endear, the leading retail and eCommerce CRM software company, to provide an in-store clienteling solution to retailers globally. Endear's all-in-one clienteling tool integrates seamlessly with Teamwork Commerce's full-scale commerce solution to deliver a retail CRM that is fully equipped with the data retailers need to drive more sales. Clienteling enables retailers to utilize customer information to create personalized experiences with their customer base. A critical part of the sales experience, clienteling focuses entirely on building relationships with customers and increasing lifetime value through personalization, data, and ultimately, loyalty building. The Teamwork Commerce and Endear joint solution delivers clienteling on a mobile device, equipping retailers with a flexible in-store clienteling solution with powerful omnichannel capabilities. Together, Teamwork Commerce and Endear will empower retailers with a fully omnichannel mobile retail solution with clienteling capabilities. Users will be able to leverage customer data that spans the physical and digital retail presence, including customer order history and purchase behavior.
"We are so thrilled to be partnering with Teamwork to offer a smarter, more personalized solution for retailers to build lucrative relationships with their customers. Clienteling is something that every store should leverage as a strategy for growth and customer retention, and now with our partnership, they can".
Leigh Sevin, Co-Founder at Endear
Endear is changing the way omnichannel brands around the globe are clienteling with customers. With a fully integrated solution like Endear, brands can access numerous key customer data points to see a holistic view of their customers and connect accordingly. Endear is on a mission to create true cohesion between online shopping and brick-and-mortar — ultimately making a more positive shopping experience for everyone. To learn more, visit us at www.endearhq.com.
About Teamwork Commerce
Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM, and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Teamwork works closely with its partners to ensure it utilizes cutting-edge technology to meet the needs of the ever-changing retail landscape. Top retailers in over 20 countries globally use Teamwork Commerce to take the friction out of retail, providing their customers with the best possible experience.