POS SOLUTIONS,POS RETAIL
Arryved | September 21, 2022
Arryved, the industry's most trusted point of sale system, announced today that their system now integrates with Fresh KDS. Fresh KDS is a paperless order management and guest communication system suited for food and beverage businesses of all sizes. In addition to organizing kitchen operations, it allows businesses to seamlessly communicate with guests via SMS texting.Fresh is committed to optimizing kitchen efficiency and the guest experience, pioneering the first cloud-based kitchen display system (KDS). Fresh is the premier innovator in the kitchen display space, focused entirely on driving speed of service, order accuracy, and guest experience. While operators navigate the shift to digital ordering and delivery, Fresh continues to bring previously unavailable enterprise features to independent operators. Fresh offers an intuitive mobile app that beautifully displays orders on a tablet (Android or iOS) in the food production area. Touchscreen ticket management lets KDS users split tickets between kitchen stations, color code tickets based on time elapsed, and even use custom hold times to fire orders at specific times. By improving efficiency and streamlining communication, Fresh KDS ultimately reduces mistakes which results in a better dining experience for guests. From an old school restaurant perspective, which is the way we used to operate, tickets would come in, and the chef or expeditor is standing there shouting out the order. We're just too high volume for that. It was getting to the point where it was slowing us down and it was a detriment to the guest experience," said Jeff Skiba, Director of Hospitality at Captain Lawrence Brewing Company, about the chaos in their kitchen prior to using Arryved's Fresh KDS integration. Now, each cook only sees the dishes they need to make at their particular station, and they don't have to rely on hearing a call from the expeditor. "It's helped us be faster in the kitchen. Speed is key when you have hungry mouths to feed. Plus, Fresh goes above and beyond typical KDS solutions with their SMS notification capabilities. This innovation allows merchants to automatically communicate with guests about their order via text. Merchants can customize messages to guests right from the KDS, notifying them when their order is received and when it's ready for pickup. Streamlined communication lets busy kitchens set clear expectations and offers comforting validation to diners. Partnering with the most advanced KDS out there proves Arryved's commitment to leading the customer experience revolution in food and beverage.
"We're thrilled to be working with Fresh KDS.Regardless of what kind of kitchen our merchants are working with dine-in, takeout, or food trucks this solution significantly improves their operations. It's an integration that sets Arryved apart from standard POS systems."
Stephen Younge, Arryved's newly minted Chief Technology Officer.
Earlier this year, Arryved rebranded, sporting a bright new color palette and community-centric logo. Besides visual updates, the company shared their mission to be a point of service solution for all types of businesses, expanding beyond the craft beverage industry they initially set out to serve. After years of innovating their suite of comprehensive tools and hiring from all parts of the food and beverage industry, Fresh KDS is yet another feature that strengthens Arryved's capabilities. Feedback from our merchants is invaluable," continued Stephen. "We're listening to their needs and innovating our product in response." Arryved's receptiveness has resulted in an unprecedented net promoter score of 88, and a customer retention rate of 98% year-over-year. "If guests are happy, our merchants are happy. And if they're happy, we're doing our jobs right.
Founded in 2016, Boulder, CO based Arryved, Inc. is a point-of-service based software company specializing in the craft food, beverage, and entertainment service industries. In six short years we've grown from being an idea on a taproom coaster, to a revered platform serving hundreds of satisfied accounts. We're a team of tech geeks with relentless passion for, and extensive experience in, the food and beverage industry as both employees and consumers. Our goal is simple: deliver a flexible, reliable, team-centric platform that puts service first in every way. Evolve the archaic Point of Sale system from being a much-maligned obstacle into a flexible Point of Service tool that elevates guest experiences, fosters enhanced server relationships, and provides owners and managers with robust and easily digestible insight to make informed decisions.
InComm Payments | September 06, 2022
InComm Payments, a leading payments technology company, today released its 2022 Annual Payments Report, which found that consumers identified convenience and ease-of-use as the top factors influencing their choice of payment method. These factors coincide with a growing preference for contactless payment methods, specifically Tap & Go and mobile wallets, which rounded out consumers' five favorite ways to pay behind debit, credit and cash. The report drew responses from more than 3,200 U.S. consumers in June 2022.
"Brands and retailers should pay attention to shifting consumer preferences to ensure they can meet expectations for convenient payment experiences,Our report highlights trends and attitudes around traditional and emerging payment methods, examining how consumers navigate the wide range of payment options available today."
Brian Parlotto, Executive Vice President at InComm Payments
Personal Payment Apps and Mobile Wallets on the Rise
When asked about the personal payment apps (PPA) and mobile wallets they use and recognize, a little under half of surveyed consumers said they used a PPA, while one quarter of surveyed consumers said they used a mobile wallet recently. Moreover, approximately two-thirds of PPA users said they were satisfied with their chosen app, and nearly three-quarters of mobile wallet users expressed satisfaction with their payment method. PayPal remained the most popular mobile wallet among respondents, while Ca$h App and Zelle saw the largest increase in reported use.
High Satisfaction from QR Code and Barcode Payment Users
Consumer awareness of QR code and barcode payments was flat year over year, but those who recently used the payment method reported an increase in every perceived benefit of the technology, from fast and easy-to-use to reliable and secure. QR code and barcode payments were the only method in this year's report to experience an increase in every type of benefit perceived by users. Overall, traditional payment methods such as debit, credit and cash remain highly ranked by consumers, although satisfaction and use of credit declined year over year. The survey also captured how consumers would plan to pay in specific situations, such as making an everyday in-store purchase or sending money to someone they personally know, and identified differences in payment methods among generations.
About InComm Payments
InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 420 global patents and a presence in more than 30 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga
POS SOLUTIONS,POS RETAIL
Grupo Éxito | September 02, 2022
Colombia Shoppers are at the forefront of Grupo Éxito’s latest adoption to deliver seamless front-end transformation in its stores. Between the end of 2022 and early 2023, consumers will find a new Self Checkout experience by Toshiba Global Commerce Solutions at its stores across the company’s banners, including Éxito, Carulla, Surtimax and Super Inter. This is the first grocery implementation of Toshiba’s Self Checkout solution in Colombia.
“We are excited to implement the industry-leading Toshiba Self Checkout System 7 solution that is equipped to evolve with the latest retail innovations and developments.“The system is flexible and easy to use, offering the added convenience of frictionless technology to simplify the self-checkout experience for our consumers. It offers everything we need in one solution.”
Camilo Gallego, Grupo Éxito’s Vice President
The latest Self Checkout solution from Toshiba Global Commerce Solutions provides shoppers with a fast, simple, and modern experience while delivering reliability and efficiency for the retailer. The implementation of 300 systems will initially be made at the company’s Éxito and Carulla branded stores. “Grupo Éxito is a very important customer in South America and we feel privileged to support them along their journey to meet changing consumer preferences with our most advanced self-service solutions,” says Bill Campbell, Senior Vice President Head of Global Sales at Toshiba Global Commerce Solutions. “We are equally thankful for the strong relationships we have with our regional business partners who are essential to bringing innovations to retailers and implementing our solutions in local markets.” The installation of 300 Self Checkout systems in Colombia’s largest retail chain relies on close collaboration with Toshiba’s local business partner, Línea Datascan. Línea Datascan S.A. is a local integrator in Colombia and has been a strategic partner of Almacenes Éxito and Toshiba for the past 25 years, delivering the most innovative technology advances across the region. “Being an Éxito IT Solutions provider and a Toshiba partner for most of my career has been a gratifying experienced filled with growth and continuous learning. This self-checkout project is the continuity of a journey that started several years ago with the Éxito executive team that has constantly been looking to improve customer experiences,” says Miguel Barreiro, CMO of Línea Datascan.
Beyond a streamlined footprint that increases selling square footage in stores, the Toshiba Global Commerce Solutions Self Checkout System 7 delivers numerous industry-leading benefits:
Customizable self-checkout security features are best-in-class
Patented algorithms limit interventions and minimize friction during the check-out process
Optimized customer service provides shoppers the choice, privacy, and control by offering additional checkout options
Reduced queue times increase checkout capacity without impacting labor cost
Enables re-deployment of labor to provide better customer service in other areas of the store
The Self Checkout adoption expands Éxito’s focus on placing its shoppers at the core of their decisions to improve the consumer experience. In 2020, Éxito worked with Toshiba Global Commerce Solutions to create a modern, intuitive frictionless shopping experience, featuring touch screens and applications like those commonly used on smartphones, resulting in faster checkout times and more flexible ways for customers to pay while enabling the retailer to implement innovative capabilities at their own pace.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for unified commerce solutions. Together with a global team of dedicated business partners, we advance the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation.
About Grupo Éxito
Grupo Éxito is one of the largest retailers in Latin America. They operate over 700 stores in Colombia, Argentina and Uruguay under the brand names of: Éxito, Disco, Devoto and Libertad. Their stores sell a wide range of food and non-food products ranging from fuel, electronics and furniture, through various store formats ranging from Hyper-Markets to Convenience Stores. Grupo Éxito is the leader retailer in Colombia with more than 6,000 POS as installed based operating with more than 500 stores being one of the most advanced retailers for its innovation, digital transformation, experiences and sustainability.
POS SOLUTIONS,POS RETAIL
HiStone | August 08, 2022
ERA HK960, its next-generation POS model, built to drastically improve customer satisfaction via enabling businesses with more flexible, efficient, and secure POS services. Enhanced feature-rich functionality of HK960 coupled with high-end design are geared to meet employees' and customers' expectations while driving better user and shopping experiences. The flagship HK960 POS product has been developed to achieve the core retail and hospitality business goal — to avoid long hours of operations making the customer service faster than ever.
"Customers evolve as they need more secure and personalized services that drive more value to their shopping experiences, This new paradigm stimulates us to deliver the most efficient, market-ready POS solutions that generate business growth and bring customer satisfaction."
-Alex Barannik, Business Development Director at HiStone.
Ultra-thin bezel combined with high brightness
The ultra-thin bezel of just 1.1 cm makes the screen look stylish and corresponds with the time.
The model edges are 1cm and 1.5 cm only; this is why the screen ratio is 82% — HiStone offers your staff the highest possible field of view.
The technology update is more comfortable for the eyes
Next-level power features inside a small, elegant box
The model gets Intel Tiger Lake UP3, the 11th generation of Intel's CPU. The i3-1115G4E with a clock speed from 2.2 GHz to 3.9 GHz is powerful enough, being much more efficient for everyday operations in the long run. HK960 has one of the highest turbo speed (up to 4.2 GHz).
Furthermore, the tech innovative model receives enhanced DDR characteristics: clock speed of 3200 MHz and bandwidth of 31 Gb/s. The response speed is among the core characteristics of POS machines - a few seconds are entirely enough to open the app, display pages, and complete settlement.
HiStone understands the importance of the highest, watertight security; this is why the flagship model utilizes a dual LAN Port connection. HiStone equipped its ultramodern POS machine with 50 000 hours of Mean Time Between Failure. And that sounds quite impressive.
HiStone is among the top world-known developers of retail and hospitality solutions with more than 30-year-experience on the market. All-in-one POSs, box and mobile POS systems, self-checkouts, and other products are available for business.