XTM | August 12, 2022
XTM, Inc. (“XTM” or the “Company”) (QB: XTMIF / CSE:PAID / FSE:7XT), a Miami and Toronto-based Fintech company in the neo-banking space, providing mobile banking and payment solutions around the world, is pleased to announce the release of a Tip Pool and Tip Share software product that accepts data sets from any time and attendance or POS platform. This feature allows restaurant owners and operators to leverage our Tip Pool/Share without an integration and be operative within a few hours of sign-up.
The Tip Pool solution collects tips received by employees into a pool, and then automates the calculation and distributes on an organization-determined points basis to staff. The XTM Tip Share product automates the calculation and sharing of tips to other employees based on a percentage of net sales, saving operators time and money as well as providing staff with full transparency of the process.
“The technology-agnostic premise upon which our Tip Pool and Tip Share solutions pull data is a significant and strategic innovation for our Engineering team, It aligns with our product road-map to provide enterprise solutions for all hospitality businesses large and small, regardless of their current product stack.”
-Chad Arthur, CTO, XTM.
Proper Tip allocation is critical to operators and staff; if not done correctly it can be a highly litigious function within hospitality organizations, said Marilyn Schaffer, CEO, XTM. This product is a true reflection of our commitment to provide the hospitality industry with products and solutions to make their businesses more efficient and profitable.
XTM, is a Miami and Toronto-based fintech innovator in the neo-banking space, helping businesses and service workers in the hospitality and personal care space disseminate and access earned wages and gratuities. XTM's Today™ Solution, comprised of a free mobile app and a Visa or Mastercard debit card with free banking features, is used by thousands of restaurants, salons and staff across Canada and the United States. XTM is a global card issuer and real-time payment specialist. Our technology is used by Restaurants, Salons and service staff at no charge to automate and expedite Earned Wage and Gratuity Access, increasing time and attendance and eliminating cash from ecosystems. XTM's Today solution drives operational efficiencies and delivers a bespoke user experience designed specifically for service workers.
Payveris | June 18, 2022
Modern money movement leader Payveris, a division of Paymentus, today launched Loan Payments®, a cutting-edge loan and debt repayment service with the widest array of real-time payment methods and channels available on the market. Loan Payments® is designed to help financial institutions meet rising consumer demand for payment methods and channels that are speedy, convenient and secure — all while reducing operational overhead, fostering better customer engagement and loyalty.
An Aite-Novarica Group survey from 2021 found that 89% of consumers want more real-time payment options from their digital banking experience. As consumers enjoy more payment choices, speed and convenience in just about every other aspect of their financial lives, they expect the same from their loan payment servicers — and aren't satisfied by the status quo from financial institutions. In fact, a recent J.D Power study found that non-bank loan servicers saw a 17% increase in customer satisfaction, while banks only saw a 4% increase.
"When financial institutions make it complicated to accept and receive payments through coupon books or legacy loan payment systems, borrowers are less likely to consider them for their next loan, Providing choice, speed and autonomy is no longer a bonus, but a baseline expectation for consumers. Financial institutions must seriously rethink their loan payment experience and meet customers where they are, and Loan Payments® can help them get there. Whether that's an auto loan, a personal loan, or a mortgage, the days of consumers using a coupon book have passed."
-Payveris Chief Innovation Officer Marcell King.
With Loan Payments®, financial institutions can deliver a true omni-channel experience that matches what consumers have come to expect from shopping or paying bills. Payment methods supported by Loan Payments® include cash, debit card and e-check/ACH. Loan Payments® also empowers consumers to choose their preferred payment channel, whether it's online, mobile, text, PayPal app, Amazon Alexa, Walmart, or directly at their bank or credit union. In addition to more convenience and flexibility, Loan Payments® gives financial institutions' customers more control over how they automate and schedule payments, and the ability to spread their payments across multiple methods at once.
Reducing overhead & driving consumer loyalty
Financial institutions that offer dated loan payment experiences — in which non-deposit customers can't easily pay their loan bill online, make payments using a variety of sources, or have their payments post in real-time — accrue more overhead costs in the form of inbound phone calls. With a sub-optimal loan payment experience, financial institutions are practically inviting these costly interactions with their customer service representatives. This problem only gets worse with scale.
WSECU, a Payveris customer since 2020, is one of the first financial institutions with plans to roll out Loan Payments®. "Our first priority is to improve the loan payment experience for members, making it easier and providing them more options," said Melissa Wolff, Vice President, Operations Support and Payment Services at WSECU. "Payveris is helping us do that, and that alone is a big win. But there is also more we gain, including the operational efficiencies that come from no longer managing disparate processes. Now, everything is centralized into one payment processing system, regardless of which option best meets the needs of an individual member."
Financial institutions also stand to gain another avenue in which they can drive customer engagement and loyalty.
Loan Payments® was first developed by Payveris' parent company Paymentus, recognized by Aite-Novarica as the "Best in Class" industry leader for Biller Direct EPPP solutions. The solution is powered by the Instant Payment Network®, the only integrated ecosystem of real-time digital bill presentment, payment, and money movement capabilities in the market. The Instant Payment Network® is currently trusted by numerous Fortune 500 companies, with more than 10 million consumers relying on it to make payments.
Other key benefits Loan Payments® offers include:
Guest Pay - Most financial institutions do not have a guest pay option, creating friction within the loan repayment experience for indirect customers. Loan Payments® solves this pain point, improving the user experience for the consumer while helping financial institutions convert indirect loan members into primary account holders.
Alerts & Notifications - Loan Payments® has intelligent alerts and notifications sent directly to borrower's mobile devices to help them stay on top of their loan payments.
Compliant & Secure - Level 1 PCI Compliant EBPP platform ensures electronic payments are secure and meet industry standards, offloading the burden and cost of compliance.
Secure Service® - Cohesive call center experience that eliminates PCI scope, minimizing risk for financial institutions and protecting customer's payment information when sharing details through a mobile phone channel.
Payveris, a division of Paymentus, is the creator of the MoveMoney℠ Platform, an Open API, cloud-based platform that enables more than 265+ financial institutions to control, simplify, and extend more engaging intelligent digital payment and money movement capabilities to their users through any application or device while significantly reducing operating costs and future-proofing their IT investment.
Toast | May 24, 2022
Toast (NYSE: TOST), the all-in-one digital platform built for restaurants, today announced enhancements to its mobile ordering, payments and digital menu solutions, lowering the barrier to entry for restaurants to adopt mobile-first, guest-led technology in a challenging labor environment. With Toast, guests can easily scan a QR code to browse the menu, order, and pay, all from their mobile device. Key new updates will include server-started ordering, allowing both servers and guests to start and add to a tab and customizable digital menus by service area, such as the patio, takeout window and full table service. In addition, Toast Digital Menus and Mobile Payments are now included within Toast's industry leading restaurant POS at no extra cost.
The restaurant industry is undergoing massive change. A majority of guests now say they are likely to view a menu or order a meal through their mobile device. Nine out of ten restaurant operators say being understaffed is having a significant or moderate impact on their restaurant’s ability to grow and succeed.2
With Toast Mobile Dining Solutions, guests at full service restaurants no longer have to wait on servers to add to their order or checkout, and guests at quick service restaurants can now skip the line to order their meal. Restaurants of any size or concept may be able to increase sales and tips, collect valuable data on each transaction to build guest loyalty, and navigate the labor shortage with a more efficient service model. They can also introduce more dynamic menus and pricing in the face of rising supply costs and inflation.
“As restaurants navigate an unprecedented labor environment, rising costs and changing guest preferences, digital menus, mobile ordering and payments are becoming more mainstream, With Toast's new mobile dining solutions, everyone benefits. Restaurant owners have the ability to increase sales, build guest loyalty and make their staff more efficient, employees can serve more tables and earn more tips, and guests don’t have to wait for checks or wait in a line."
-Aman Narang, president and co-founder of Toast.
“People love the fact they can order on their own. It’s the fact that customers can choose the way they want to place orders - it’s giving them the option. ‘Where can I find my server?’ Oh. I’ll just use a QR code, The beauty of Toast is it's one system, you don’t have to deal with integrations.”
-Ilya Alter, Co-Owner, Dacha Beer Garden.
“With Mobile Order & Pay, our tips more than doubled. I split the tips between all the employees…there are dishwashers that are now making $35 an hour, My employee retention is now through the roof, it’s pretty awesome.”
-Danny Rosa, Manager, New England Lobster Market & Eatery.
The enhanced Toast Mobile Order and Pay solutions are a fully-integrated and flexible suite of products that help restaurants to:
Increase revenue and tips - Toast gives guests the option to browse, order and pay from their mobile device, and restaurants using Toast Mobile Order & PayTM typically see an average 10% increase in revenue3. Dynamic, digital menus can be updated in real-time without wasting time or money printing new menus when an item is no longer available or to test new pricing and combinations. Restaurants will be able to offer customizable menus by service area, such as the patio, bar/lounge, takeout window and full table service. Additionally, restaurants can customize the tip options guests see and set a default to help increase tip sizes.
Combat the labor shortage with a more efficient service model - Restaurants can simplify checkout for guests and staff, allowing for card pre-authorization and the ability for guests to pay quickly and easily. For the first time, both guests and servers at restaurants on the Toast platform can now start or add to their tab, allowing guests to order through their device or through the server with everything synced to one tab.
Collect data on each transaction to keep guests coming back - Restaurants are facing competition from third-party platforms for guest loyalty and data. Now, restaurants can take direct control of their guest relationships by prompting them to join loyalty programs at checkout, whether on or off-premise. Restaurants also have the ability to collect guest data on each transaction that can be leveraged to power their marketing and loyalty programs. On average, Toast restaurants generate up to $2,800 in sales per campaign with email marketing and increase loyalty signups by 25% with mobile payments4.
Toast is at the forefront of innovative guest-facing restaurant technology, whether it be the Toast Go® handheld point-of-sale, digital menus or mobile ordering powered by QR codes. Today’s updates create value and flexibility for all restaurants, regardless of format:
Full Service Restaurants can free up server time so they can focus on more table touches and recommendations. On average, checkout using Toast mobile payments can save servers four minutes per table when compared to traditional methods5.
Quick Service and Fast Casual Restaurants can allow guests to skip lines, order from their mobile device and get text notifications when their order is ready. On average, guests tip on 18% more transactions at QSRs when they pay through Toast Mobile Order & Pay™ vs. standard checkout.6
Restaurant owners and operators can learn more about Toast and schedule a personalized demo here.
Toast [NYSE: TOST] is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. Toast provides a single platform of software as a service, or SaaS, products and financial technology solutions that give restaurants everything they need to run their business across point of sale, operations, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants streamline operations, increase revenue and deliver amazing guest experiences.
MarginEdge | May 18, 2022
Leading restaurant management platform, MarginEdge is pleased to announce a new integration with restaurant team management platform, 7shifts. This integration enables 7shifts clients to seamlessly and autonomously share their labor data with the MarginEdge platform, empowering them with a full view of their entire controllable costs.
"We're thrilled to be partnering with 7shifts for this integration benefitting our mutual clients," said MarginEdge CEO Bo Davis. "Labor data is key to understanding variable costs and with the seamless data pull between our platforms, our clients can now see everything in one place enabling them to stay on top of the rapid changes our industry has been experiencing," he added.
With the right tools, labor can be one of the most controllable costs in running a restaurant. This integration autonomously pulls data from 7shifts so that restaurants can:
See all controllable costs and revenue in one place
Track actual labor costs against budgeted labor costs in real time.
View a declining labor budget throughout the period, updated daily, by comparing labor spending to a fixed dollar amount or to a percentage of sales.
View detailed labor summaries broken down by category, employee, or job title throughout a weekly or daily period.
Keep labor in one centralized location alongside other costs and your revenue, including any labor data recorded by a POS.
"We're constantly working to deliver value for our customers, Being able to partner with MarginEdge as their first labor integration partner is exciting. This is a game-changer for our mutual restaurant partners - we've seen first-hand the impact it can have when it comes to hitting labor targets."
-Jordan Boesch, Founder, and CEO of 7shifts,
The ongoing labor shortages have made it more important than ever to be able to accurately staff restaurants, which can help prevent burnout and turnover ensuring better guest experiences and increased profits. By integrating both platforms, operators are supported by providing them the ability to make real-time decisions using robust analytics and insights, and all in one place.
MarginEdge's mission is to create a world where restaurant operators can focus on the business they love. By using best-in-class technology to eliminate unproductive paperwork and streamline the flow of operational data, MarginEdge is reimagining the back office and freeing restaurants to spend more time on their culinary offerings and guest experiences. Based in Arlington, VA and founded by industry veterans, MarginEdge serves a diverse group of operators from single units and small chains to large franchise and hospitality groups, providing a high impact product that resonates across the hospitality industry.
Founded in Saskatoon, Canada, in 2014, with offices in Toronto and New Jersey, 7shifts is simplifying team management, one shift at a time. The restaurant employee team management solution is used by over 700,000 restaurant pros across North America, Europe, the Middle East, and Australia, including multi-unit restaurant groups like Bareburger, Smoke's Poutinerie, YogurtLand, Juice It Up!, and many others. More than a scheduling platform, 7shifts empowers restaurant managers to optimize their workforce to better manage employees, resulting in reduced labor costs.