POS RETAIL

FRAME Deploys NewStore Omnichannel Platform to Power the Brand's Modern Retail Experience

NewStore | March 29, 2022

NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, announced today that American fashion brand FRAME has launched the NewStore Omnichannel Platform across its retail business. By powering the brand's mobile point-of-sale (mPOS), order management, inventory, and store fulfillment solutions, NewStore is now the backbone of FRAME's retail operations.

FRAME is known for its collections in denim, cotton, leather, and cashmere, and it strives to design a modern versatile wardrobe with the finest natural materials. The fashion brand sells its products through e-commerce, wholesale, and in 15 retail stores today. Most recently, FRAME opened its first international store in London, expanding its global footprint. As it continues to grow its retail presence, FRAME is reinvigorating its customer experience and prioritizing technology's role in creating a seamless shopping journey.

"While we pride ourselves on providing an excellent customer experience, we're always looking for ways to enhance our shopping journey by blending our online and offline channels in a friction-free way," said Jens Grede, Co-founder, FRAME. "NewStore is enabling us to optimize our growing business with omnichannel capabilities that scale and create an even more personalized shopping experience."

Through its partnership with NewStore, FRAME is enabling its employees with the tools and data required to provide the best shopping experience possible. Store associates can view sales, gauge product inventory across store locations, and complete mobile checkouts to improve customer convenience and maximize profitability. Now that all of FRAME's store locations are live on the platform, the brand will work with NewStore to further enhance the customer journey by rolling out features that allow employees to better guide shoppers and create more meaningful relationships.

"Retail stores should be operating as an extension of e-commerce. Customers want seamless access to products, modern fulfillment options at little to no cost, and quick and contactless payments. These expectations are difficult to meet without a global omnichannel solution. With enterprise-wide access to inventory and the right technology in place, FRAME is offering the direct-to-consumer experience that is required to win in retail today. This is critical as they grow the business."

Stephan Schambach, Founder and CEO, NewStore

About FRAME
FRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere. The company's founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather pieces. Since the brand's inception in 2012 in Los Angeles, California, FRAME has evolved from making handcrafted denim to offering ready-to-wear and accessories collections in the finest natural materials. FRAME is committed to sustainable and fair manufacturing practices, balancing profit with a commitment to people and planet. Today, FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques across the world.

About NewStore
NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps. NewStore customers such as Burton, Faherty Brand, G-Star RAW, Marine Layer, Scotch & Soda, UNTUCKit, and Vince benefit from the most complete, global omnichannel retail solution available. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures. 

Spotlight

Armed with smartphones, customers are now connected and social. They’re more perceptive and less loyal than ever before, and they are demanding unforgettable omnichannel customer experiences. Are you missing out on opportunities to connect with the empowered shopper? Find out how technology is shaping the future of retail and what the online shopper wants from you.


Other News
POS SOLUTIONS

Toast Enhances Mobile Order and Pay Solutions to Help Restaurants Increase Sales, Collect Guest Data and Navigate Labor Challenges

Toast | May 24, 2022

Toast (NYSE: TOST), the all-in-one digital platform built for restaurants, today announced enhancements to its mobile ordering, payments and digital menu solutions, lowering the barrier to entry for restaurants to adopt mobile-first, guest-led technology in a challenging labor environment. With Toast, guests can easily scan a QR code to browse the menu, order, and pay, all from their mobile device. Key new updates will include server-started ordering, allowing both servers and guests to start and add to a tab and customizable digital menus by service area, such as the patio, takeout window and full table service. In addition, Toast Digital Menus and Mobile Payments are now included within Toast's industry leading restaurant POS at no extra cost. The restaurant industry is undergoing massive change. A majority of guests now say they are likely to view a menu or order a meal through their mobile device. Nine out of ten restaurant operators say being understaffed is having a significant or moderate impact on their restaurant’s ability to grow and succeed.2 With Toast Mobile Dining Solutions, guests at full service restaurants no longer have to wait on servers to add to their order or checkout, and guests at quick service restaurants can now skip the line to order their meal. Restaurants of any size or concept may be able to increase sales and tips, collect valuable data on each transaction to build guest loyalty, and navigate the labor shortage with a more efficient service model. They can also introduce more dynamic menus and pricing in the face of rising supply costs and inflation. “As restaurants navigate an unprecedented labor environment, rising costs and changing guest preferences, digital menus, mobile ordering and payments are becoming more mainstream, With Toast's new mobile dining solutions, everyone benefits. Restaurant owners have the ability to increase sales, build guest loyalty and make their staff more efficient, employees can serve more tables and earn more tips, and guests don’t have to wait for checks or wait in a line." -Aman Narang, president and co-founder of Toast. “People love the fact they can order on their own. It’s the fact that customers can choose the way they want to place orders - it’s giving them the option. ‘Where can I find my server?’ Oh. I’ll just use a QR code, The beauty of Toast is it's one system, you don’t have to deal with integrations.” -Ilya Alter, Co-Owner, Dacha Beer Garden. “With Mobile Order & Pay, our tips more than doubled. I split the tips between all the employees…there are dishwashers that are now making $35 an hour, My employee retention is now through the roof, it’s pretty awesome.” -Danny Rosa, Manager, New England Lobster Market & Eatery. The enhanced Toast Mobile Order and Pay solutions are a fully-integrated and flexible suite of products that help restaurants to: Increase revenue and tips - Toast gives guests the option to browse, order and pay from their mobile device, and restaurants using Toast Mobile Order & PayTM typically see an average 10% increase in revenue3. Dynamic, digital menus can be updated in real-time without wasting time or money printing new menus when an item is no longer available or to test new pricing and combinations. Restaurants will be able to offer customizable menus by service area, such as the patio, bar/lounge, takeout window and full table service. Additionally, restaurants can customize the tip options guests see and set a default to help increase tip sizes. Combat the labor shortage with a more efficient service model - Restaurants can simplify checkout for guests and staff, allowing for card pre-authorization and the ability for guests to pay quickly and easily. For the first time, both guests and servers at restaurants on the Toast platform can now start or add to their tab, allowing guests to order through their device or through the server with everything synced to one tab. Collect data on each transaction to keep guests coming back - Restaurants are facing competition from third-party platforms for guest loyalty and data. Now, restaurants can take direct control of their guest relationships by prompting them to join loyalty programs at checkout, whether on or off-premise. Restaurants also have the ability to collect guest data on each transaction that can be leveraged to power their marketing and loyalty programs. On average, Toast restaurants generate up to $2,800 in sales per campaign with email marketing and increase loyalty signups by 25% with mobile payments4. Toast is at the forefront of innovative guest-facing restaurant technology, whether it be the Toast Go® handheld point-of-sale, digital menus or mobile ordering powered by QR codes. Today’s updates create value and flexibility for all restaurants, regardless of format: Full Service Restaurants can free up server time so they can focus on more table touches and recommendations. On average, checkout using Toast mobile payments can save servers four minutes per table when compared to traditional methods5. Quick Service and Fast Casual Restaurants can allow guests to skip lines, order from their mobile device and get text notifications when their order is ready. On average, guests tip on 18% more transactions at QSRs when they pay through Toast Mobile Order & Pay™ vs. standard checkout.6 Restaurant owners and operators can learn more about Toast and schedule a personalized demo here. About Toast Toast [NYSE: TOST] is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. Toast provides a single platform of software as a service, or SaaS, products and financial technology solutions that give restaurants everything they need to run their business across point of sale, operations, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants streamline operations, increase revenue and deliver amazing guest experiences.

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POS SOLUTIONS

Promenade Launches Point of Sale Management Solution for Florists Across America

Promenade | July 18, 2022

Promenade Group today announced a streamlined, integrated business management platform for florists with the availability of BloomNation powered by Promenade POS. Complementing the acclaimed capabilities of the BloomNation e-commerce storefront solution, Promenade POS eliminates the complication of running online and in-store sales separately. Operating as a single platform, BloomNation powered by Promenade POS allows florists to run their flower shop with a complete set of management solutions for ordering, delivery, invoicing, proposals, and more. Originally called BloomNation, Promenade Group has spent 12 years working with local florists and understanding what shop owners need to successfully run a business. Promenade POS was built from the ground up specifically for florists – the complete platform provides the tools to manage online and in-store orders, build relationships with customers, run the back-office business, and generate repeat business. "Florists are creative artists, focused on designing beautiful arrangements that touch people's hearts and celebrate every day and special occasions, Promenade is committed to providing solutions that simplify and streamline business management tasks with a tightly integrated POS and e-commerce storefront allowing florists to focus on what they do best." -Farbod Shoraka, co-founder and CEO of Promenade. The Promenade POS solution allows florists to better manage inventory, response time, and fulfillment process with one place to store, organize, find, and process both e-commerce and in-store orders. The POS system is designed to improve efficiency and simplify back-office operations for florists. Additionally, it provides a solution to quickly respond to changing market dynamics with a cloud-based solution managed and continually updated by Promenade. Promenade's tightly integrated POS solution and online storefront put the power and time back in the hands of florists and allows them to do what they do best – impress and delight customers with creativity and service. Promenade POS and the e-commerce storefront enables florists to: Take orders anywhere, anytime, and on any device — in-store, online, or in the back office Accept any debit/credit card (Visa, MC, Amex, Discover), or accept contactless/NFC, magstripe or chip cards with the Promenade POS in-store card reader Easily manage house accounts and bill monthly or on-demand Organize and send detailed invoices to clients—with online payment options Build branded, customized proposals for large events and weddings, and follow up with an invoice Manage customer data within a sophisticated, built-in CRM system Provide data security and privacy with Stripe integration and private cloud deployment About Promenade Group- Promenade started as BloomNation in 2010 with a clear vision of empowering local businesses with the technology, knowledge, and support to attract and retain customers with a best-in-class experience. The Promenade e-commerce platform offers an intuitive online sales and shopping experience for thousands of neighborhood businesses across the country. From flowers to food to liquor, Promenade empowers small business owners with the tools they need to reach new customers, grow online sales, and easily manage both online and in-store orders.

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POS HARDWARE

Square Unveils Suite of New Integrated Restaurant Solutions to Help Increase Profitability and Improve Server and Customer Experience

Square | May 20, 2022

Square announced a suite of new software and hardware restaurant solutions. Built on the company’s experience in serving hundreds of thousands of restaurants over more than a decade, these new solutions help restaurants of all types and sizes, particularly full-service restaurants (FSRs), improve their bottom line and increase the efficiency of their operations. Square launched Square for Restaurants mobile POS, which gives servers the power of Square for Restaurants, an all-in-one restaurant POS, in their apron pocket - enabling them to quickly and seamlessly take orders and payments tableside or in line. Restaurants using the Square for Restaurants mobile POS beta program have been able to turn more tables and grow their sales even when they were short on staff. Square for Restaurants mobile POS runs on two handheld devices: Square Terminal and the forthcoming Restaurant Mobile POS kit, and as a launch promotion, restaurants will be able to use the software for $0 per location until early next year and just $50 after the promotional period ends. “We're seeing a lot of additional efficiency in our operations with Square for Restaurants mobile POS because our staff are spending more time on the floor rather than out of reach putting in orders, With the layout of our restaurant, Square for Restaurants mobile POS is saving a lot of physical steps, which has increased staff satisfaction and alleviated some of the stress on their positions. Alcohol sales also rose by 22% and we have seen voids due to out of stock items decline by 57%.” -Frankie DiCarlantonio, owner Scaffidi Restaurant Group. Square also announced Square Stand Mount, a versatile iPad point-of-sale that can be easily affixed to any wall or countertop right out of the box, or used as a kiosk. Coming soon, Square Stand Mount will allow restaurants to optimize space by mounting their POS to their ideal surface and helps waitstaff make checkout more efficient with integrated payments built in. Further, the company announced updates to the broader Square for Restaurants POS system, including: Coursing, a feature that helps restaurants manage the flow of orders to and from the kitchen, is now available on Square Register, Square for Restaurants mobile POS, and Square KDS. Now significantly more powerful, Coursing enables servers to send items as additions to courses already sent to the kitchen. At the same time, prep stations and expeditors will soon be able to flip between viewing everything fired, held, or completed, improving ticket readability, reducing errors, and providing diners an exceptional hospitality experience. Square KDS will soon enable restaurants to route tickets from a specific POS to a specific KDS, giving restaurants more flexibility in how they organize their kitchens to better support growing delivery and pickup orders. Along with other recent KDS feature launches such as seating and kitchen-facing names, restaurants can now use KDS as a full digital replacement for messy and expensive kitchen printers. Square’s powerful ecosystem offers first- and third-party integrations to seamlessly and efficiently power every element of a restaurant’s business operations, from delivery orders to team management. With Square Loyalty, sellers can schedule one-off or recurring promotions to drive more business on slower days. Square Payroll can help restaurants attract and retain staff in a challenging hiring market, with popular employee features such as On-Demand Pay, which enables W-2 employees to access up to 50% of their earned income before the pay period ends. Square will soon be introducing its first reservation & table management system integration with OpenTable, which will allow restaurants the ability to connect the data from their POS with the data from their OpenTable reservations system, unlocking better, more personalized customer experiences. Restaurants can now use SoundHound to take voice orders automatically without having to dedicate their limited staff to answering the phone, and this summer will be able to power their own delivery services (and maintain higher margins) via new integrations with Cartwheel and Vromo. “Square is dedicated to building the most robust ecosystem of products and services for restaurants of all types and sizes - from multi-location FSRs to QSRs, bars, breweries, and everywhere in between, No two restaurants are exactly alike and one solution doesn’t always fit all. That’s why we’re constantly working to grow and improve our suite of first-party products and partner integrations to enable restaurants around the globe to thrive in 2022 and beyond.” -Bryan Solar, Head of Restaurants at Square. Restaurant operators attending the National Restaurant Association Show from May 21-24 can visit Square’s booth #6057 for a preview of Square’s new and existing restaurants product suite. Attendees who meet with our Sales team and sign up with Square at the NRA Show will receive 3 months of Square SaaS software and may qualify for additional discounts on hardware and from Square partners. Square is also launching a new referral program available for a limited amount of time - offering exclusive perks to both the referrer and the referred as well as custom promotions for the Illinois Restaurant Association members - our latest partner.

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POS HARDWARE

Episode Six announces a double first with Galaxy FinX

Episode Six | June 17, 2022

Episode Six, a leading global payment and banking infrastructure provider, today announced a new relationship with Galaxy FinX, Vietnam's newest fintech builder that is re-shaping the future of money and banking in the country. The deal represents two firsts for Episode Six: a partnership in Vietnam as well as with a pure-play virtual-bank builder in Southeast Asia region. Galaxy FinX selected Episode Six to provide modern cloud-based card and payment processing, which includes consumer credit- and debit-card services as well as connections to Vietnam's domestic financial switch services. Just as Episode Six's Tritium platform helps traditional banks innovate and offer digital solutions, it is also purpose-built to deliver key capabilities to virtual and digital banks. Tritium offers a multi-asset class digital wallet management system that can open gateways to card scheme processing and transfers across bank networks, including ATMs and Point of Sale (POS) devices. "Episode Six is proud to be working with Galaxy FinX, which is our first partnership in Vietnam and our first with an entirely virtual-bank builder in Southeast Asia, There is tremendous growth potential for digital-only banking in Vietnam and across Southeast Asia, where millions of consumers and small businesses remain unbanked or underbanked. Our technology is ideally suited to helping pioneers like Galaxy FinX design and deliver products that meet the needs of digitally-native customers in Vietnam and beyond." -John Mitchell, CEO and Co-Founder of Episode Six. As a virtual-bank builder, Galaxy FinX will offer financial-service products, such as savings, lending, payments and insurance, digitally to Vietnam's growing consumer base. Episode Six will provide a market-tested backbone for Galaxy FinX's card services, allowing the new company to process payments and configure products to adapt to changing market conditions. Partnering with Episode Six also gives Galaxy FinX the flexibility to grow its business and focus on customers and evolving market dynamics rather than on underlying tech developments. Within this decade, the ongoing and worldwide shift from physical to digital represents hundreds of billions of dollars of value in the banking industry alone. Asia's emerging economies are at the cutting edge of these trends; Singapore as an advanced economy is already innovating in the space but look for even greater acceleration in neighbouring Malaysia, Thailand, and Indonesia as well as Vietnam. Digitalization is rapidly transforming the payments landscape for businesses and consumers. Research from IDC predicts that by 2030, 80% of global consumer payments will transact on mobile and connected devices and will not be processed by traditional institutions. Episode Six is a provider of the payment rails that make this transition possible. Vietnam is especially ripe for change because cloud- and mobile-based banking is quickly becoming a standard in the country, where large sections of the population have lacked access to traditional checking or savings bank accounts historically. According to data from Merchant Machine, Vietnam is the world's second-most unbanked nation. Together, Episode Six and Galaxy FinX will help change that dynamic. Episode Six's Tritium platform provides a comprehensive set of more than 550 APIs that facilitate innovation and customization for its clients. Its natively global solution handles different languages, currencies and country-specific regulatory requirements, and is adaptable for cloud or on-premise hosting options for real-time transfer across multiple asset classes, including fiat currencies, and other value storages, such as loyalty and reward points. About Episode Six Episode Six is a payments technology company that gives banks, fintechs and brands the freedom to design and bring leading digital payment propositions to market with unmatched speed. From issuer processing to digital wallet – across deposits, credit, savings, and loyalty rewards – and account management, we power clients' payments journeys with the most flexible and adaptable platform on the market today, providing highly configurable products with user-driven tools and technology to stay ahead of, and respond to, customer demand and market shifts. Episode Six's platform is purpose-built to transfer value of any kind – fiat currency, brand value points, gold, and more. Episode Six operates globally across 25 countries with an expanding team located in the U.S., Europe, Japan, Singapore, Hong Kong SAR, and Australia. Investors include HSBC, Mastercard, SBI Investment Co., Ltd. and Anthos Capital.

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Spotlight

Armed with smartphones, customers are now connected and social. They’re more perceptive and less loyal than ever before, and they are demanding unforgettable omnichannel customer experiences. Are you missing out on opportunities to connect with the empowered shopper? Find out how technology is shaping the future of retail and what the online shopper wants from you.

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