As Virtual And Augmented Reality Rise, Retail Use Cases Come Into Focus

pymnts | January 21, 2020

Don’t look now, but virtual reality and augmented reality are starting to make bigger gains in the retail world. These are still early days but trends are coming together  and expectations are rising, thanks not only the evolution of AR and VR technology, but the coming deployments of 5G mobile network ecosystems. PYMNTS research helps illustrate some of those recent developments. Commerce operators such as Macy’s and Timberland, for instance, are showing how to use virtual reality-equipped smart mirrors for such tasks from product testing to checkout. Meanwhile, apparel sellers such as Tommy Hilfiger and The North Face have turned to VR-enabled headsets to provide 360-degree outdoor views in the middle of the mall a way to entice shoppers to buy products from those retailers.

Spotlight

The annual Global Summit, sponsored by the Consumer Goods Forum, brings together retailers, manufacturers and their service providers to discuss future business trends, network and share knowledge and bestpractices for overcoming today’s most pressing challenges. The Global Summit is held June 12-15 at the Marina Bay Sands in Singapore.


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POS RETAIL

Teamwork Commerce Partners With Endear to Provide In-Store Clienteling Solution for Retailers

Teamwork Commerce | August 23, 2022

Teamwork Commerce, a global retail management solution, has today announced its partnership with Endear, the leading retail and eCommerce CRM software company, to provide an in-store clienteling solution to retailers globally. Endear's all-in-one clienteling tool integrates seamlessly with Teamwork Commerce's full-scale commerce solution to deliver a retail CRM that is fully equipped with the data retailers need to drive more sales. Clienteling enables retailers to utilize customer information to create personalized experiences with their customer base. A critical part of the sales experience, clienteling focuses entirely on building relationships with customers and increasing lifetime value through personalization, data, and ultimately, loyalty building. The Teamwork Commerce and Endear joint solution delivers clienteling on a mobile device, equipping retailers with a flexible in-store clienteling solution with powerful omnichannel capabilities. Together, Teamwork Commerce and Endear will empower retailers with a fully omnichannel mobile retail solution with clienteling capabilities. Users will be able to leverage customer data that spans the physical and digital retail presence, including customer order history and purchase behavior. "We are so thrilled to be partnering with Teamwork to offer a smarter, more personalized solution for retailers to build lucrative relationships with their customers. Clienteling is something that every store should leverage as a strategy for growth and customer retention, and now with our partnership, they can". Leigh Sevin, Co-Founder at Endear About Endear Endear is changing the way omnichannel brands around the globe are clienteling with customers. With a fully integrated solution like Endear, brands can access numerous key customer data points to see a holistic view of their customers and connect accordingly. Endear is on a mission to create true cohesion between online shopping and brick-and-mortar — ultimately making a more positive shopping experience for everyone. To learn more, visit us at www.endearhq.com. About Teamwork Commerce Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM, and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Teamwork works closely with its partners to ensure it utilizes cutting-edge technology to meet the needs of the ever-changing retail landscape. Top retailers in over 20 countries globally use Teamwork Commerce to take the friction out of retail, providing their customers with the best possible experience.

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ERP

Long County, Georgia Selects Springbrook's Cirrus Cloud ERP Financial Platform

Springbrook Software | October 04, 2022

Long County, GA is the latest local government agency to move from an on-premises solution to Springbrook's Cirrus Cloud Financial platform. The platform is designed from the ground up specifically for small to medium sized local government agencies. The town is utilizing Springbrook's fully integrated Cirrus Cloud ERP suite including Utility Billing, Finance, Cashless Payments, Municipal Payments and Cash Receipts.Long County sought a robust and secure ERP that could scale as their projected needs grow over the next few years and selected Springbrook after reviewing several other market offerings.b Springbrook fulfills our needs and will provide our citizens with the modern experience that they demand, says Bernice Johnson, Finance Director of Long County, GA. Springbrook is actively working with many small to medium sized municipalities in the southeast. The flexibility of the Springbrook cloud platform provides local government agencies with superior protection against cyber-attacks, the ability to work from anywhere, and will enable the County's personnel to effectively run their entire administrative operation safely from any browser. Cirrus is a true cloud-based system that does not require downloading any additional software for access. "We have invested a tremendous amount into building an entirely new platform with the goal of bringing the most powerful cloud-based solutions to small and medium sized municipalities. We are solely focused on this market segment and have been for over 35 years. Springbrook is constantly expanding our solution suite to deliver new and innovative products, like Advanced Capital Budgeting and Mobile Work Orders. Our goal is to make it as easy as possible for local agencies do their jobs efficiently and securely," Robert Bonavito, Springbrook CEO. About Springbrook Software: Springbrook Software is the country's leading cloud-based finance and administration software provider designing solutions specifically for small to medium sized local government agencies. Nearly 2000 cities, towns and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, utility billing and collect citizen payments. Springbrook is headquartered in Portland, Oregon with regional presence in over 40 states, and seven countries internationally. About Long County, GA: Located in southeast Georgia, Long County occupies 400 square miles of the Atlantic Coast Flatwoods. The county is bordered by Liberty, McIntosh, Tattnall, and Wayne counties, and its entire southwestern boundary runs along the Altamaha River.Long County, designated in 1920 from lands in Liberty County. Long County, historically and currently, is a rural, agricultural area. The principal farm crop was once cotton, but by the 1970s it had been replaced by tobacco, corn, soybeans, and cattle. The pine forests of the region have always played an important role in the economy.

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ERP

Datanomix and ProShop ERP Partner to Deliver Automated Job Costing and More for Precision Manufacturers

ProShop | September 12, 2022

Datanomix, the leader in Automated Production Intelligence™, and ProShop ERP, a leading supplier of digital manufacturing management systems, today announced a partnership to help manufacturers deliver more insights from their operational data. The first of many new features delivers automated job costing analytics that compare ProShop target takt times for part production to actual part performance at the machine. The ability to compare ProShop targets to Datanomix actuals and benchmarks offers complete clarity on gross margin performance on a per part basis relative to machining operations while highlighting where the greatest opportunities for margin improvement exist. Partnering with best-in-breed vendors like ProShop ERP is part of a larger strategy of integrating high-impact sources of data into the Datanomix platform, stated John Joseph, CEO and co-founder of Datanomix. We continue to deliver on our vision of being the analytics engine for manufacturing operational data, delivering live end-to-end factory insights that drive business success and empower manufacturers with the digital leverage they need to harvest efficiency. Our partnership with ProShop ERP brings two leading vendors together who share the same values relative to the experience we are trying to deliver for manufacturers. A ProShop ERP integration is now available inside the Datanomix platform. By enabling this integration, Datanomix automatically matches part numbers in the machine code to those from the ProShop ERP system and extracts target takt times. These targets are integrated into the Datanomix Quote Calibration Report to quickly identify opportunities for margin improvement by comparing the ProShop target takt times to Datanomix actuals and benchmarks. Pre-packaged filters in the report show exactly which jobs to work on —Biggest Winners, Biggest Losers, Losers that Could Be Winners, and Winners with Upside— are a Continuous Improvement leader's dream. "ProShop ERP is built to store and manage the data that's vital to running a factory, helping manufacturers make better decisions for both their front office and their shop floor. What's important to our customers is what's important to ProShop, and by partnering with Datanomix, we're closing a loop that lets our customers tie true machining costs back into our existing job costing and profitability workflows by refining the exact machine utilization times to augment our current labor, out-of-pocket cost and overhead costs. This gives our shared customers a massive advantage in their ability to improve job margins, and completely remove the guesswork from this process with the information being provided by Datanomix." Paul Van Metre, co-founder and CEO of ProShop ERP Knowing how much it really costs to produce parts is the holy grail for precision manufacturers when it comes to job costing and quoting said Greg McHale, CTO and co-founder of Datanomix.With Datanomix, manufacturers get operations data directly from CNC machines, offering an incorruptible window into actual job performance derived while running parts because there is no operator input required. Our partnership with ProShop creates a secret weapon for job margin improvement and, ultimately, EBITDA improvement. And it's just the beginning of our plans to accelerate and automate insights for manufacturers. Hill Manufacturing in Broken Arrow, Oklahoma, is one of many shared customers excited about the Datanomix and ProShop partnership. According to Mike Payne, president of Hill Manufacturing, We've been a ProShop ERP customer for a while, and as we looked at production monitoring solutions, our ProShop rep suggested Datanomix. We loved the real-time operations data with no operator input, and the integration between the two companies. I can see right in Datanomix if I'm running profitable jobs, and I have the feedback in ProShop when I go to quote the same job again or I'm working on a similar part. This puts me in the driver's seat in controlling my job performance and profitability. A demonstration of the combined solution is available by completing an online form on the Datanomix website at www.datanomix.io/schedule-a-demo/. Existing joint ProShop/Datanomix customers can reach out to Datanomix Support to enable the integration. And if you're attending the International Manufacturing Technology Show (IMTS) in Chicago, Illinois from September 12 - 17, visit the East building and stop by to see Datanomix in booth 135958 and ProShop ERP in booth 133027. About Datanomix Datanomix delivers Automated Production Intelligence for discrete manufacturers with no operator input required. Its core product set includes its flagship Production Monitoring system, along with Digital GEMBA Boards, and Condition Monitoring systems. Based in New Hampshire, Datanomix exists to provide manufacturers with out-of-the-box reports and workflows that align with the way manufacturing people already work, without the need for manual data crunching or workflow disruption. About ProShop ProShop is an ITAR compliant, secure, comprehensive, web-based, and paperless shop management system for small to medium precision metalworking companies. ProShop provides real-time insight into every detail of a manufacturing company and is best described as a Digital Manufacturing Ecosystem (DME). ProShop combines the features of ERP, MES, QMS, CMMS, and other software for machine shops, fabricators, job shops, and contract manufacturers. It serves manufacturers in regulated industries who need tight controls on their process and want exacting and timely information to make the best and most profitable decisions.

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POS SOLUTIONS

TCGplayer to Acquire ChannelFireball and BinderPOS

TCGplayer | July 12, 2022

TCGplayer, the leading technology platform for the collectibles industry and operator of the largest online marketplace for trading card games, today announced that it has entered into a definitive agreement under which TCGplayer will acquire ChannelFireball and BinderPOS, uniting the most iconic brands in the trading card game (TCG) industry. Launched in 2009, ChannelFireball established itself as the premier content provider and events coordinator for the TCG industry, providing professional strategy advice to millions of TCG collectors, hobbyists, fans and players, and hosting large-scale competitive tournaments around the world. In 2020, ChannelFireball merged with BinderPOS — a leading inventory management and point-of-sale (POS) solution for hobby stores — to create CFB Group. Today, hundreds of retailers around the world rely on BinderPOS as an inventory management solution, which processes approximately $200 million of gross merchandise value (GMV) on an annual basis. "Together with ChannelFireball and BinderPOS, we will deepen the connection between collectors and retailers via online and physical store channels, accelerating a strategy that has been front and center to us since our founding, For the first time ever, TCGplayer will provide a comprehensive POS solution that seamlessly connects a hobby store's inventory to the TCGplayer Marketplace while also enabling the sale of any collectible on their store's shelves — including comic books, sports cards and board games. As a combined entity, we will also merge the industry's best content with the world's largest marketplace for TCGs. By bringing together our world-class expertise, infrastructure and scale in this way, we expect to deliver value to our community in new and exciting ways. As a combined company, we will work together to advance TCGplayer's Purpose — connecting hobbyists to communities to relentlessly improve the exchange of things and thoughts that fuel their passions. This Purpose is core to both companies and critical to creating a shared organization with a common goal of empowering sellers and delighting hobbyists across the collectibles universe. We have long admired the ChannelFireball and BinderPOS team and look forward to welcoming this talented group of professionals to TCGplayer. I am confident that through this combination, we will create enhanced opportunities for team members, hobbyists, sellers and all our shared partners." -Chedy Hampson, Founder and CEO of TCGplayer. By combining with TCGplayer, ChannelFireball and BinderPOS will enhance our ability to serve the TCG community, joining a team with a shared vision, culture and complementary strengths, said Jon Saso, President of CFB Group. "The ChannelFireball and BinderPOS team should be incredibly proud of what we have accomplished and excited for the opportunities ahead of us as we join with TCGplayer. I look forward to working with the TCGplayer team as we bring our companies together. This transaction marks an exciting milestone for ChannelFireball and BinderPOS, said Josh Grant, CEO of CFB Group. Joining forces with TCGplayer will position us to deepen our commitment to local game stores, expand the platform's reach, and create a larger and more diversified company with a shared TCG legacy. Together, we will have a larger and more meaningful impact on our community, and I look forward to seeing all that we accomplish as part of the TCGplayer team. Under the terms of the agreement, TCGplayer will acquire CFB Group's BinderPOS, its ChannelFireball content arm, the ChannelFireball Marketplace and its ChannelFireball Events operating segment. The combination will deepen the value TCGplayer, ChannelFireball and BinderPOS will be able to offer hobbyists, retailers and collectors, allowing the combined company to unite and integrate its complementary features for the benefit of the collectibles industry. Additionally, the transaction will accelerate TCGplayer's vertical expansion strategy, taking the Company beyond its core trading card game business and into new hobby collectible categories like comic books and sports cards. About CFB Group- Launched in 2009, ChannelFireball established itself as the premier content provider and events coordinator for the TCG industry. The Company's content offering provides professional strategy advice to TCG collectors, hobbyists, fans and players while its ChannelFireball Events segment hosts dozens of large-scale competitive tournaments around the world. Following the creation of CFB Group in 2020, which brought together ChannelFireball and BinderPOS — the leading inventory management and point-of-sale (POS) solution for hobby stores — the Company launched the ChannelFireball Marketplace. About TCGplayer- TCGplayer is the leading technology platform for the collectibles industry. Founded as a digital media company specializing in trading card games within the collectibles space, TCGplayer has grown from its initial roots working with Syracuse-based hobby stores into an expansive ecommerce platform. The Company develops applications, data management tools and technologies like robotics automation that are revolutionizing the collectibles industry, connecting thousands of hobby stores and online sellers with customers and collectors around the globe. A purpose-driven company, TCGplayer prides itself on creating a culture that fosters camaraderie, embraces diversity and exudes passion. It has been ranked among New York State's 50 best employers, Fortune.com's top 100 companies for women in the U.S. and certified a Great Place to Work by its employees.

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Spotlight

The annual Global Summit, sponsored by the Consumer Goods Forum, brings together retailers, manufacturers and their service providers to discuss future business trends, network and share knowledge and bestpractices for overcoming today’s most pressing challenges. The Global Summit is held June 12-15 at the Marina Bay Sands in Singapore.

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