Retail And Consumer Experience Innovation

If you’re currently navigating the fast-paced changes large retailers are making to their retail compliance programs, such as on time in full (OTIF), we have the information you need to understand retail compliance programs and how to exceed retailer expectations.

Amazon isn’t successful because it sells products for less. It’s successful because it sells products for less hassle. The retailer’s flagship AmazonGo store throws down the gauntlet to brick-and-mortar competitors, taking all the friction out of shopping and checkout. While it’s not yet fully-fledged, it’s an audacious leap into the future of friction-free retail, which is set to put customers firmly in control of their in-store experience. Listen to our recorded webinar with Leslie Hand, VP with IDC Retail Insights, and Tom Chittenden, VP, and GM of retail solutions at NCR, to discover how to win in the future of frictionless commerce, and what retailers need to consider to make frictionless experiences work for their business.

Fundamental forces such as technology, urbanization and consumer expectations are radically changing the role of retail. The lines between brick-and-mortar and e-commerce continue to blur, with rapid change and investment tugging in multiple directions.

Mobile has become an indispensable part of consumers’ daily lives with no signs of slowing down. Today 52 per cent of Canadians own a smartphone and 43 per cent of Canadian tablet owners have purchased something through their tablet device.In this webinar presentation, Roz shared how Canadians are using mobile devices in their path to purchase, the business implications and opportunities brought forth by a change in consumer behavior, best practices in leveraging mobile touchpoints, and trends to watch for.