AI and Machine Learning for Omnichannel Retailers

Marketers and e-commerce professionals have come a long way from the days when their digital experiences were simply online versions of the company brochure or product catalog. Today, they’re increasingly creating adaptive and proactive experiences that anticipate needs, empower consumers, and extend relationships. In 2019, customer experience in web and e-commerce will be critical, leading to a number of interrelated developments that will be underpinned by AI and data-driven services.

Merchant services, like payment processing, are vital for businesses today. Whether you’re a brick-and-mortar business or you conduct most of your business on the world wide web. The ability to accept multiple forms of payment enables you to remain competitive in today’s global economy, as well as locally in your community. In spite of being so vital, every merchant is probably a little unhappy about the fact that they have to go through the hassle and expense of setting up a merchant account just so their customers can use credit cards. Having to pay the credit card processing charges every time a customer uses a card makes it even worse.

Key Takeaways from the event include: Strategies for Mastering the Omni-Channel Mobile Experience Trends and Strategies from a Forrester Analyst Tactics for implementing responsive design, portable POS

Chris Conway from the Co-op and Microsoft will discuss and explore why omnichannel matters across the value chain from store to supply chain and what that means for your customers and your business. Based on our recent research, this webinar will review three key areas to focus on as you plan for success in the midst of uncertain times: How to ensure service agility and product traceability in order to serve customers quickly wherever and whenever they shop with you.