Consumers aren't buying goods with retail apps

According to a PYMNTS and LISNR report entitled "Which Apps Do They Want?" most shoppers use paper or plastics 63.9% of respondents say they use credit cards, 63.4% use debit cards and 55.7% use cash to purchase goods in store. Only 12% of shoppers use retailers’ apps to pay in store and only 11% use mobile wallets, PYMNTS found. Consumers appear to have a limit when it comes to downloading retailers' apps. Although more than eight out of 10 have downloaded at least one mass merchant app onto their mobile devices, (with Amazon, Walmart or Target dominating), about eight in 10 have five or fewer retailer apps, per the report. Data security and mobile storage also remain critical factors in consumer reticence to download apps, the report found. Thirty-seven percent of respondents said they did not want to because they already have too many on their mobile devices, and 59.5% of respondents also cited data security concerns as a reason why they won't download apps in the future, according to the report.

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POS Solutions

Finastra's Filogix unveils automated lender note capabilities, powered by Gen AI

Finastra | February 21, 2024

Finastra's Filogix team has unveiled new generative AI (Gen AI) capabilities in its Expert Pro Canadian Mortgage Point of Sale (POS) solution. The function automates the creation of borrower narratives (notes) that aids in lender underwriting – streamlining processes, saving time and minimizing errors for brokers. With just a single click, users can generate a comprehensive summary of the mortgage deal, covering all the relevant criteria. The content can be reviewed, edited and then sent for underwriting much faster, as compared to the traditional manual process. Content can be auto-composed in English or French, and brokers can choose the format and which elements of the mortgage application to include for a more tailored and personalized experience. Jonathan Wootten, Head of Filogix at Finastra said, "We're very proud of this significant milestone. As a leader in financial technology solutions, we are committed to harnessing the power of Gen AI to enhance our own business processes, as well as to bringing exciting innovations to our customers. In our recent annual survey, 83% of financial services professionals said that their institution is interested in Gen AI. This mirrors the enthusiasm we see in the marketplace for the new functionality in our Expert Pro solution for brokers. We look forward to continuing to bring our customers opportunities to tap into the innovative and transformative technology that is Gen AI." The Auto-Compose functionality has a secure private model at the core, which stands out from other systems built around public models. Filogix Expert Pro allows mortgage professionals to centralize their business through workflow optimization, resulting in improved consumer experience, more time to manage new opportunities, and funding deals faster. Click here for more information. About Filogix Filogix has served as the hub of the Canadian mortgage industry for almost two decades, offering secure, reliable connectivity to brokers and lenders. It provides trusted mortgage lending products, that enable the effective management of the sales process from origination through underwriting. As the mortgage landscape continues to change, Filogix is prioritizing advances to support the industry into the future. It is investing in a more open infrastructure and building connectivity to create a complete mortgage marketplace, helping mortgage professionals do business with more choice, speed and reliability than ever before. About Finastra Finastra is a global provider of financial software applications and marketplaces, and launched the leading open platform for innovation, FusionFabric.cloud, in 2017. It serves institutions of all sizes, providing award-winning software solutions and services across Lending, Payments, Treasury & Capital Markets and Universal Banking (Retail, Digital and Commercial Banking) for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service. Its pioneering approach and commitment to open finance and collaboration is why it is trusted by over 8,000 institutions, including 45 of the world's top 50 banks.

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POS Retail

Seagate Launches New E-commerce Website in the United States

Seagate Technology | February 26, 2024

Seagate Technology plc the leading innovator of mass-capacity storage solutions, announced the launch of its new e-commerce website in the United States. Seagate’s industry-leading storage products can now be purchased directly from www.seagate.com with access to exclusive promotions, support, live chat customer support, and peace of mind with genuine Seagate products. "We are excited to launch our new e-commerce website in the U.S., which will provide consumers with a seamless and personalized shopping experience," said Lance Ohara, vice president of marketing at Seagate. "The website will strengthen our relationship with our end users and enable us to deliver more value to them. At Seagate, we continue to innovate and bring new products to market, and our new e-commerce website will be where end users can find it first." To celebrate the launch, customers who register for Seagate’s e-commerce site will have first access to special pricing, free shipping offers, and other promotions. At launch, Seagate is offering an exclusive discount on its most popular gaming storage drives including the Xbox Storage Expansion Card for Xbox Series X|S 1TB at $129.99 (regularly $219.99), and Game Drive PS5™ NVMe SSD for $89.99 (regularly $124.99). The company plans to expand its e-commerce site to other regions later this year. About Seagate Technology Seagate Technology is the leading innovator of sustainable mass-capacity data storage solutions. We create breakthrough technology so you can confidently store your data and easily unlock its value. Founded over 45 years ago, Seagate has shipped over four billion terabytes of data capacity and offers a full portfolio of storage devices, systems, and services from edge to cloud.

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Restaurant POS

MarginEdge Streamlines Brewery Operations with Arryved POS Integration

MarginEdge | February 27, 2024

MarginEdge, an industry leader in restaurant management solutions, is proud to announce a new integration with Arryved, the craft beverage industry’s most trusted point of sale system. This collaboration introduces seamless POS integration, empowering Arryved users with accurate sales entries in MarginEdge. As breweries diversify, especially those emphasizing on-premise sales, the partnership between Arryved and MarginEdge offers a powerful solution for streamlined and comprehensive financial management. Eric Jeffay, Director of Partnerships at MarginEdge, expressed the significance of this partnership, stating, “Brewery operators run incredibly complex businesses with multiple sales channels. Our integration with Arryved marks a pivotal moment for breweries seeking a cohesive end-to-end solution to organize brewery, scratch-kitchen, and on-premise consumption operations.” Key Highlights of MarginEdge’s Arryved POS Integration Effortless POS Integration for Breweries MarginEdge’s integration with Arryved’s POS system ensures a seamless connection, creating a unified workflow tailored to the unique needs of breweries, offering a comprehensive solution for enhanced operational efficiency. Synced Sales Data Accuracy The integration enables efficient syncing of sales data from Arryved’s POS system to MarginEdge, eliminating manual errors and ensuring timely and accurate financial reporting. Brewery operators can now rely on precise and balanced sales entries for informed decision-making. Overall Efficiency for Brewery Workflows MarginEdge’s integration ensures a true end-to-end solution for operators. Sales data from Arryved is seamlessly exported into MarginEdge, facilitating cost analysis and providing valuable insights into product usage. The comprehensive sales and product data are then effortlessly exported into various integrated accounting software, ensuring seamless operations for operators. “We are excited to welcome MarginEdge into our expanding ecosystem of high-value tech integrations,” said Arryved’s CEO Loren Bendele. “MarginEdge shares our commitment to helping breweries and other craft establishments run strong, profitable businesses and this integration provides Arryved users’ with an enhanced and automated way to get real-time sales data for food cost reporting and analysis.” “By joining forces with Arryved, we are not just integrating POS systems; we are elevating the brewery experience. This collaboration underscores our dedication to providing brewery operators with the tools they need to succeed in a competitive market,” added Jeffay. MarginEdge anticipates the positive impact this integration will have on the brewery landscape, solidifying its reputation as a pioneering force in restaurant and brewery management solutions. About MarginEdge MarginEdge’s mission is to create a world where restaurant operators can focus on the business they love. By using best-in-class technology to eliminate unproductive paperwork and streamline the flow of operational data, MarginEdge is reimagining the back office and freeing restaurants to spend more time on their culinary offerings and guest experiences. The platform offers market-leading invoice processing, inventory management, recipe analysis, budgeting, performance tracking and supplier bill payment capabilities. Founded by industry veterans, MarginEdge serves a diverse group of operators from single units and small chains to large franchise and hospitality groups, providing a high impact product that resonates across the hospitality industry. About Arryved Arryved, Inc. is the craft beverage industry’s most trusted point of sale, providing a flexible, mobile system that allows staff to take orders from anywhere, ensuring exceptional service. With profit-friendly pricing, robust reporting insights, and award-winning support, Arryved is designed for bars, breweries, cideries, restaurants, and distilleries. Founded by tech enthusiasts with extensive experience in the service sector, Arryved’s team-centric platform prioritizes service, elevates guest experiences, and offers easily digestible insights for informed decisions.

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POS Solutions

Agilysys Provides On-Site Premier POS Service to Ensure Exceptional Fan Experiences at The Australian Open Tennis Tournament

Agilysys | January 23, 2024

Agilysys, Inc., a leading global provider of hospitality software solutions and services, announced it is providing on-site premier support for the InfoGenesis point-of-sale (POS) system at Melbourne & Olympic Parks to ensure the 900,000-plus people expected to attend the 2024 Australian Open enjoy their food and beverage experiences. As host to a variety of popular sports and entertainment events throughout the year, and as one of the largest and most diverse multi-purpose sporting, entertainment, conference and community precincts in Australia, Melbourne & Olympic Parks holds claim to the Australian Open, the first of four Grand Slam level tennis tournaments held each season. With more than 900,000 people expected to attend the 2024 tournament, the venue requires a fast, robust and reliable POS system to smoothly manage the high volume of orders and transactions and to ensure an exceptional fan experience at every interaction. To prepare for delivering exceptional service to Australian Open fans, hundreds of InfoGenesis POS terminals are strategically placed in concession stands throughout the venue to shorten lines and wait times. With an increased focus on the convenience of mobile concession ordering and delivery and the security of contactless payments, Agilysys’ IG OnDemand solution has been made available so fans can use their mobile devices to place and receive orders wherever they are around the 40-hectare venue, and for the venue to accept and track cashless transactions. In addition, Agilysys POS experts and service teams are on-site throughout the two-week-long Australian Open to provide instant assistance and ensure optimal system efficiency and performance under heightened demand. "Augmenting support during times of intensified system demand, such as what occurs during high-attendance events, is just one way we demonstrate our Serious About Service commitment,” said Agilysys Vice President of Client Services for APAC Ajoy Meenakshisundaram. Meenakshisundaram added, “By delivering system implementation, performance optimization and signature service directly, rather than outsourcing to others, we gain deep insights into how our customers operate and their unique requirements, especially in times of peak demand. World-class venues like Melbourne & Olympic Parks count on innovative solutions such as InfoGenesis tailored to meet their unique fan experience requirements and delivered by a global trusted advisor focused on hospitality-driven businesses.” About Agilysys Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make ‘personal’ profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions and Inventory and Procurement (I&P) systems to consistently delight guests, retain staff and grow margins. Agilysys’ 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com

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