The Cloud Redefines Customer Experience

May 23, 2017

Oracle surveyed 323 communications technology decision-makers about how they might overcome challenges and harness opportunities by leveraging cloud communications. Cloud-based solutions have overtaken [or superseded] earlier attempts to integrate communications into business practices and integrate disparate communications systems.

Spotlight

GPA

With more than 2,000 stores spread among 22 Brazilian states and the Federal District, GPA is Brazil’s largest retail and distribution group.

Other Infographics
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Affiliate is Incremental

Infographic | December 30, 2019

In the largest Affiliate Incrementality Study ever conducted over 21M retail consumers and 5.5M transactions we’ve proven the incremental effect that affiliate has on shopper behavior. Let’s look at two groups of shoppers to demonstrate how affiliate moves the needle.

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Innovations in Offline Retail

Infographic | December 30, 2019

There is no escaping the fact that offline retail has changed over the last number of years. The predominant reason for this is advancement in technology but specifically with the emergence of the Internet and associated devices which allow consumers to literally shop from the comfort of their couch.

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The power and the money

Infographic | January 8, 2020

Modern retail is being influenced as much by younger, tech-savvy ‘millennials’, who increasingly shop online and on their mobiles, as by older baby-boomers (over 60s) who wield greater spending power and still prefer to shop in stores. Both groups are equally important to retailers in a world where consumers increasingly shop on their own terms. Oracle Retail's 2016 consumer research study 'The Power And The Money' took a closer look a how these different age groups are approaching shopping in the digital age.

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Polybags in the fashion industry: evaluating the options

Infographic | December 16, 2019

Facts on E-Commerce Growth. More than 80 percent of the online population has used the Internet to purchase goods and services. 50 percent of the population online has shopped at Internet retailers more than one time.

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Customer Checkout Process Infographic

Infographic | December 6, 2019

Streamlined user experience is a critical element to any successful online retail website. When shopping online, consumers are looking to find the products they are looking for as easily as possible, and seek ways to reduce time and effort spent in the buying process. An efficient checkout process is one way to enhance the user experience and increase customer satisfaction. Learn about the steps of the customer checkout process and ways to automate the shipping process in our infographic below!

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Returns Totaled $369 Billion In 2018, But Many Can Be Prevented

Infographic | December 5, 2019

Returns hit the bottom line in multiple ways: the value of returned merchandise was $369 billion in 2018, and it takes, on average, more than seven people to handle processing a return. Additionally, 80% of first-time customers who return their order will never buy from that retailer again.

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Spotlight

GPA

With more than 2,000 stores spread among 22 Brazilian states and the Federal District, GPA is Brazil’s largest retail and distribution group.

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