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Maximize VoC ROI and Improve Profitability in Retail

Unstructured text from sources such as survey comments, emails, and social media help businesses achieve tangible ROI ranging from new product ideas to higher customer satisfaction levels. Collect customer feedback via multiple channels. Then gather all that data into a centralized and smart hub that facilitates analysis of how interactions at each touchpoint impact other channels and the customer’s final decision to purchase.

Spotlight

Books A Million

Founded in 1917 as a street corner newsstand in Florence, Alabama, Books-A-Million, Inc. has grown to become the premier book retailing chain in the Southeastern United States, and the second largest book retailer in the nation. Based in Birmingham, Alabama, the company currently operates more than 250 stores in 32 states. In addition to its primary retail component, the corporation includes a book wholesale and distribution subsidiary, American Wholesale Book Company, an e-commerce division operating as BOOKSAMILLION.COM, and an internet development and services company, NetCentral, in Nashville, Tennessee.

Other Infographics

When To Prepare and Launch Retail Holiday Marketing, Plus Other Strategies

Infographic | January 6, 2020

With the 2019 holiday season barely in hindsight, you might be thinking it’s too early to begin putting together your 2020 seasonal retail marketing calendar. But, there’s no such thing as being too prepared for the holidays especially when, according to our 2019 holiday survey, more than 95% of retailers say their store is either “somewhat prepared” or “very prepared” for the retail holiday season.

4 Signs you've outgrown your Point-Of-Sale

Infographic | December 24, 2021

Integration features are limited. Reporting capabilities are incomplete. Your processing method is outdated. Customer service makes you groan.

Innovations in Offline Retail

Infographic | December 30, 2019

There is no escaping the fact that offline retail has changed over the last number of years. The predominant reason for this is advancement in technology but specifically with the emergence of the Internet and associated devices which allow consumers to literally shop from the comfort of their couch.

shipping solutions for ecommerce

Infographic | January 21, 2020

Our shipping solutions seamlessly integrate with all of the major eCommerce shopping carts and platforms enabling you to easily manage and ship your online orders. Whether you’re looking for a small business shipping solution or you are a large eCommerce retailer.