It’s time for a consumer-centred metric: introducing return on experience

March 14, 2019

It’s now been a full decade since the Great Recession ushered in what’s often called the new normal, a supposed recalibration of what’s possible in terms of global economic growth. But a funny thing happened: the world’s consumers displayed unexpected resilience, driven by technological advances that have unleashed a Golden Age of consumption, offering a worldwide bazaar of goods and services open day and night to anyone with a mobile phone.

Spotlight

Netcentric, A Cognizant Digital Business

Netcentric is a digital service provider that transforms customer experiences for the world’s top brands by unleashing the full potential of the Adobe Experience Cloud. Netcentric supports clients throughout the entire process chain, from consulting and development through to marketing operations, helping clients execute their digital strategy. Our capability to do all of this is underpinned by our expertise in Adobe Experience Cloud.

Other Infographics
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Metaverse – The future of digital banking

Infographic | June 28, 2022

This makes the banking sector the next frontier in the metaverse. With time, customers can visit banks through a virtual reality device, all without stepping out of their homes. Even major financial corporations are making heavy investments given the potential of banking in the metaverse, thus positively influencing digital banking market dynamics.

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Retailers Spend 58% Of Their IT Budget On Legacy System Maintenance

Infographic | December 5, 2019

Retailers want to use technology to move forward, but they are often held back by previous investments: the average merchant spends 58% of their IT budget to maintain legacy systems, even as they work to compete with e-Commerce giants, improve their omnichannel capabilities and increase personalization. Security concerns also play a big role: 69% of companies are reluctant to innovate if they can't overcome cybersecurity issues.

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Customer Checkout Process Infographic

Infographic | December 6, 2019

Streamlined user experience is a critical element to any successful online retail website. When shopping online, consumers are looking to find the products they are looking for as easily as possible, and seek ways to reduce time and effort spent in the buying process. An efficient checkout process is one way to enhance the user experience and increase customer satisfaction. Learn about the steps of the customer checkout process and ways to automate the shipping process in our infographic below!

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Restaurant POS Systems The Latest and Future Trends

Infographic | August 18, 2022

As per a survey, the sales of restaurant POS solutions in the U.S. surpassed US$3.5 billion in 2021, and it isanticipated to reach US$4.7 billion by the 2028-end

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When To Prepare and Launch Retail Holiday Marketing, Plus Other Strategies

Infographic | January 6, 2020

With the 2019 holiday season barely in hindsight, you might be thinking it’s too early to begin putting together your 2020 seasonal retail marketing calendar. But, there’s no such thing as being too prepared for the holidays especially when, according to our 2019 holiday survey, more than 95% of retailers say their store is either “somewhat prepared” or “very prepared” for the retail holiday season.

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Affiliate is Incremental

Infographic | December 30, 2019

In the largest Affiliate Incrementality Study ever conducted over 21M retail consumers and 5.5M transactions we’ve proven the incremental effect that affiliate has on shopper behavior. Let’s look at two groups of shoppers to demonstrate how affiliate moves the needle.

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Spotlight

Netcentric, A Cognizant Digital Business

Netcentric is a digital service provider that transforms customer experiences for the world’s top brands by unleashing the full potential of the Adobe Experience Cloud. Netcentric supports clients throughout the entire process chain, from consulting and development through to marketing operations, helping clients execute their digital strategy. Our capability to do all of this is underpinned by our expertise in Adobe Experience Cloud.

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