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June 13, 2017
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The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.
Infographic | January 13, 2020
The 21 st annual World Energy Markets Observatory (WEMO) reveals a world struggling to balance the the desire for continued economic growth with the need to take deliberate and drastic steps against climate change.
Infographic | December 24, 2021
Integration features are limited. Reporting capabilities are incomplete. Your processing method is outdated. Customer service makes you groan.
Infographic | December 25, 2019
Today's retail point-of-sale systems have come a long way from nickel-plated, bell-ringing cash registers, but their evolution is not yet complete. But the future of POS could arrive much sooner than you might guess!
Infographic | December 5, 2019
Returns hit the bottom line in multiple ways: the value of returned merchandise was $369 billion in 2018, and it takes, on average, more than seven people to handle processing a return. Additionally, 80% of first-time customers who return their order will never buy from that retailer again.
Infographic | December 16, 2019
Facts on E-Commerce Growth. More than 80 percent of the online population has used the Internet to purchase goods and services. 50 percent of the population online has shopped at Internet retailers more than one time.
Infographic | December 30, 2019
There is no escaping the fact that offline retail has changed over the last number of years. The predominant reason for this is advancement in technology but specifically with the emergence of the Internet and associated devices which allow consumers to literally shop from the comfort of their couch.
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