Building Greater Security, Compliance, and Control for Retailers

June 13, 2017

As retail data breaches continue, smart businesses are seeking a proactive approach to protect their customers and their brands 60% of non-ecommerce retailer breaches were skimmers installed in gas pump terminals and ATMs.1 Retail is one of the top 10 targeted cybercrime sectors.2 PCI DSS 3.added new security requirements for retail.

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The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.

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WEMO Infpgraphics 2019 Global

Infographic | January 13, 2020

The 21 st annual World Energy Markets Observatory (WEMO) reveals a world struggling to balance the the desire for continued economic growth with the need to take deliberate and drastic steps against climate change.

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4 Signs you've outgrown your Point-Of-Sale

Infographic | December 24, 2021

Integration features are limited. Reporting capabilities are incomplete. Your processing method is outdated. Customer service makes you groan.

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The Evolution And Future of POS

Infographic | December 25, 2019

Today's retail point-of-sale systems have come a long way from nickel-plated, bell-ringing cash registers, but their evolution is not yet complete. But the future of POS could arrive much sooner than you might guess!

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Returns Totaled $369 Billion In 2018, But Many Can Be Prevented

Infographic | December 5, 2019

Returns hit the bottom line in multiple ways: the value of returned merchandise was $369 billion in 2018, and it takes, on average, more than seven people to handle processing a return. Additionally, 80% of first-time customers who return their order will never buy from that retailer again.

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Polybags in the fashion industry: evaluating the options

Infographic | December 16, 2019

Facts on E-Commerce Growth. More than 80 percent of the online population has used the Internet to purchase goods and services. 50 percent of the population online has shopped at Internet retailers more than one time.

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Innovations in Offline Retail

Infographic | December 30, 2019

There is no escaping the fact that offline retail has changed over the last number of years. The predominant reason for this is advancement in technology but specifically with the emergence of the Internet and associated devices which allow consumers to literally shop from the comfort of their couch.

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Spotlight

The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service helping organisations improve their customer experience and business performance.

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