A Superior Customer Experience Translates to Revenue Growth

December 11, 2017

Cisco Virtual Experience - delivers a rich consultation experience: chat, HD video, co-browse, content share or annotation features across devices. Cisco Connected Mobile Experience - identi-cation of customers, targeted in-store promotions, rewards and loyalty. Cisco Connected Analytics - in-ight analytics to manage security, store, lighting, staffing, etc. Cisco Social Miner - monitors social media communities for pro-active customer engagement. Cisco Virtual Expertise - rich support experience anywhere, any time and on any device with prior engagement insight Cisco Connected Mobile Experience - identi¬cation of customers, targeted in-store promotions, rewards and loyalty. Cisco Experience Solutions Cisco Virtual Expertise - rich support experience any where, any time and on any device with prior engagement insight Cisco Integrated Contact Center - quick authentication and e cient routing to the best support agent Cisco Experience Solutions Featured promotion 20% o  A Superior Customer Experience Translates to Revenue Growth 3 in 4 customers make impulse decisions.

Spotlight

Alipay

Facing individual users, Alipay, the world's largest mobile and online payments platform, operated by Ant Financial, is a lifestyle platform based on real name authentication and creditworthiness. Since its establishment in 2004, Alipay has partnered with more than 200 financial institutions in providing payment services to tens of millions of small and micro merchants, leading to a continual increase in service use cases. Alipay's popularity with users has continued to increase. Over 520 million people are now active Alipay users.

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Innovations in Offline Retail

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Spotlight

Alipay

Facing individual users, Alipay, the world's largest mobile and online payments platform, operated by Ant Financial, is a lifestyle platform based on real name authentication and creditworthiness. Since its establishment in 2004, Alipay has partnered with more than 200 financial institutions in providing payment services to tens of millions of small and micro merchants, leading to a continual increase in service use cases. Alipay's popularity with users has continued to increase. Over 520 million people are now active Alipay users.

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