Zodio Rolls Out Openbravo POS Solution to Offer New Omnichannel Capabilities
Openbravo, Zodio | December 23, 2020
Zôdio, a brand serving individuals who are passionate about cooking and decorating, has effectively revealed the Openbravo POS answer for all its stores in France, enabling it to offer new omnichannel capabilities and more proficient client assistance. After an effective three-month pilot, Zôdio finished the rollout of Openbravo POS to its 20 stores and 220 POS terminals.
Zôdio went to Openbravo when it required another POS arrangement that consented to the French anti-fraud law. In addition, Zôdio was searching for an omnichannel platform to improve its client support. The Openbravo POS arrangement was already affirmed to conform to the legislation and, thanks to its complete omnichannel capabilities, it has demonstrated to be an ideal fit.
Zôdio today has a feature-rich portable POS arrangement that bolsters a broad range of customizable products, utensils, gear and consumables, along with services to personalize and live a special encounter. Utilizing the Openbravo arrangement, Zôdio store associates currently have full stock perceivability at the retail location and can offer clients services like Click and Collect, and choices like home conveyance, which can be arranged in the store. In addition, the arrangement offers tight integration with other Zôdio frameworks.
In the store, the checkout experience has been significantly improved. Store associates can utilize portable terminals anywhere in the store as "line busters" to decrease checkout lines. Also, versatile terminals can be utilized in the cooking and creative workshops that Zôdio runs in its stores to avoid clients having to go to checkout lines to pay for articles after the workshop.
The Openbravo POS supports digital receipts and extraordinary failure contact scenarios, for example, curbside pickup and it tends to be also easily and immediately arranged to act as a self-checkout arrangement, a mode that has been trialed in one store and may be expanded to different stores.
"We were particularly impressed with the functional capabilities of the Openbravo POS solution as they have allowed us to improve the service levels we offer to Zôdio customers," says Arnaud Tételin CIO of Zôdio. "In addition, Openbravo has worked tirelessly to meet the tight deadlines we set to roll out these new capabilities to all our stores."
"As Zôdio clearly demonstrates, the physical store continues to play a key role in specialty retail areas, both as a venue to experience products as an omnichannel fulfilment hub," says Bruno Menteaux, General Manager of Openbravo France and Northern Europe. "We at Openbravo share this vision. Zôdio challenged us with ambitious goals in terms of digital and omnichannel capabilities, but also in terms of timing. Thanks to Zôdio and Openbravo working hand in hand as a strong team and thanks also to Openbravo's software and cloud capabilities, we achieved our goal."
About Zôdio
Zôdio has 20 stores in France and employs more than 1,100 people. It stocks more than 30,000 products to fit out, accessorize and decorate the home and its team of category managers travel the world to find inspiration and offer the latest trends. Zôdio is part of Adeo, the leading DIY retail group in France and the third largest in the international DIY market with a presence in 15 countries, more than 114,000 staff and a turnover in 2018 of more than €23bn.
About Openbravo
Openbravo offers the cloud-based omnichannel software platform of choice by retail and restaurant chains seeking to accelerate their digital transformation and omnichannel strategy. Its flexible technology allows retailers to achieve greater agility and innovation, with lower IT costs, for more differentiated and personalized customer experiences across all channels. International brands such as BUT, Caroll, Decathlon, Rubaiyat, Sharaf DG and Toys "R" Us Iberia prefer Openbravo, which today counts over 18,000 back office users and 60,000 point of sale terminals using its solutions.