Wegmans ties for top customer satisfaction score in retail sector

Wegmans is in a three-way tie for the top spot in the latest American Customer Satisfaction Index report on retail and consumer shipping. Wegmans shares the lead in this year's index with Trader Joe's and Texas-based grocer H-E-B. All three chains scored 84 out of 100 on the 2019-2020 index, which was released Tuesday. The chains not only shared the top spot among grocery stores, but scored the highest for satisfaction across the entire retail sector. The current report was marked largely by stability. Half of retail sectors measured in the index showed no change in their satisfaction scores. Online retail was the only overall sector to improve. Its score rose 1.3 percent to 81, according to the index.

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MarginEdge | February 27, 2024

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POS Retail

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POS Solutions

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Agilysys | January 23, 2024

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