Top 5 trends influencing ecommerce fulfillment

As ecommerce evolves, customer expectations to get what they want  when, where, and how they want it will only continue to intensify and further challenge organisations in 2020 and beyond. Johannes Panzer, head of Industry Solutions, Ecommerce, Descartes. The times when search and price were the only criteria for purchasing decisions are gone, and retailers today need airtight ecommerce strategies that promote and sustain domestic and international growth to drive positive results. Part of the challenge is having effective processes in place to ensure products are seamlessly, quickly and accurately delivered after consumers click to purchase, and the value of order fulfilment optimisation has become one of the most important factors in achieving this.  For those retailers that aren’t leveraging fulfilment as a competitive weapon and enhancing their workflows with automation technologies, the risk of losing out to the competition is a growing reality.

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