On February 28, 2023, Mercaux, the industry-leading provider of next-generation In-Store Experience, Universal Basket and Checkout Platform, announced offering RFID self-checkout to River Island, the iconic British high street retailer, in conjunction with key strategic partners.
Customers will be encouraged to use self-service devices to expedite the final phase of their path-to-purchase, thereby transforming checkout into a pleasant experience for customers. After placing the products in the "RFID Bucket," items appear instantaneously in a digital basket on Mercaux's self-service kiosk, where the customers complete their purchase. The purpose of the project is to offer River Island customers with a fast, efficient, and enjoyable manner to check out.
Customers no need to stand in line to be served by a store associate at a conventional cash register thanks to this advancement in self-service checkout made possible in part by Mercaux's Next Generation Composable Platform. This also enables retailers to surface the checkout process on any device in-store (customer or store associate). River Island's objective to make the checkout process fun and quick was achieved with the help of Mercaux technology's composability, meaning that it was integrated and deployed with speed and ease to their current omnichannel commerce platform with the help of System Integrator, Cabiri.
Olga Kotsur, Co-Founder & CEO of Mercaux, said, "By offering an alternative to Legacy POS, River Island will be able to eliminate maintenance costs and break away from lengthy and expensive on-prem release cycles, towards quicker and more agile upgrades via the cloud. We are delighted that they have chosen Mercaux as a key partner to support them in their vision."
(Source – Cision PR Newswire)
Founded in 2013, Mercaux is a POS technology company providing an end-to-end digital in-store solution for retailers. The company is updating the traditional point-of-sale system with a group of composable 'Points of Service' solutions that improve the shopping experience of a customer, starting from product discovery and personalization to checkout and beyond .The full suite of composable solutions from Mercaux can be operated by store employees, such as Clienteling, Assisted Selling, and Next Generation POS, or self-served by customers, such as Digital Fitting Rooms, Touch Screen Kiosks, and Progressive Web Apps. 90% of Store Employees concur that working with Mercaux improves the in-store customer experience.