POS SOLUTIONS,POS RETAIL

Raydiant's Partnership with Square Represents Exciting New Era for Restaurants and Retailers

Raydiant | August 19, 2022 | Read time : 02:43 min

Raydiant's Partnership with Square Represents
Raydiant, the in-location experience platform for brick-and-mortar enterprises, today announced its partnership with Square, the globally trusted software, payments and hardware company. The collaboration sets the tone for the future of brick-and-mortar by empowering businesses to create next-level in-store experiences for both customers and employees.

"Restaurant and retail merchants just endured potentially the most difficult two years of business they've ever had," Bobby Marhamat, Raydiant's CEO. "They want simple, streamlined processes that keep sales up, employees happy, and customers loyal. For the first time ever, this simplification of a tedious back-end process allows retailers to shift their focus from operations to hospitality. They can return to nurturing the heart and soul of their businesses."

Bobby Marhamat, Raydiant's CEO

By integrating with Raydiant's Digital Menus app, Square merchants now have the ability to create, schedule, and automatically update digital signage that connects to their Square POS system. This will improve a business' efficiency by eliminating manual updates to menu items. Square merchants will also soon have access to Raydiant's Self-Service Kiosks outfitted with Square's POS system, automatically updating any changes to item availability and pricing. A recent survey showed nearly 60% of consumers preferred a self-service checkout option over a cashier-assisted one. This integration will create a seamless, streamlined ordering experience while reducing manual, time-consuming tasks for front-of-house staff. As consumers return to brick-and-mortar stores, our priority is enabling sellers to provide a dynamic, seamless experience for their customers and staff, said Vijay Vachani, Global Head of Partners and Developers at Square.

With this partnership, Square sellers will experience benefits for both front-of-house and back-of-house operations. Their customers will enjoy simple self-service checkouts with kiosks and will receive real-time updates from digital signage, while employees will have the unique opportunity to join in motivating contests and redeem points for rewards. This improved experience will build loyalty not only among their customers, but staff as well. Square merchants can also leverage Raydiant's Employee Experience Platform for connecting, motivating, and celebrating back-of-house employees. Data such as average physical sales by employee, sales by location, and top selling items are transformed from Square's POS system into motivating contests, games, and other healthy employee competition. For example, managers can track sales activity to determine who sold the most of a particular item. Employees can redeem earned points for various rewards from electronics and gift cards to travel experiences  through Raydiant's recognition platform. Better employee experiences are critical, as Raydiant's recent State of Deskless Work report found that 52 percent of non-office workers plan to quit their jobs over the next year.

Key features of Raydiant's Digital Menus app include:
  • Real-time menu updates: Display and update prices, categories, items, modifiers, and availability instantly. For example, restaurants leveraging Square's POS system can schedule menu boards to automatically update based on specific offerings for breakfast, lunch, and dinner.
  • Multi-location support and location-specific pricing: Merchants with multiple stores can seamlessly connect to any of their business locations from a single laptop. Display items reflect appropriate prices based on the selected location.
  • Filtering: Allow customers to select items by category and choose whether to display or hide a product or service's details.

About Raydiant
Raydiant is the leading in-location experience platform for the world's largest brands in restaurant, retail, hospitality, banking and more. With Raydiant, franchise managers, IT, marketing and communications executives can more effectively scale their brick-and-mortar operations, reduce anxiety from outdated technology oversight, and seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more. Raydiant works with nearly 4,500 brands, from SMB to enterprise, including First Bank, Dickey's BBQ, Harvard University, The Salvation Army, Red Bull, Chick-Fil-A, Thomson Reuters, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California and has raised a total of $50 million from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, and Ron Conway.

Spotlight

Making a good infographic isn’t easy. It requires a deft, creative design eye alongside a willingness to stick to branding and messaging. Here are the 10 infographics we feel most effectively combine originality in design while bringing clarity to numbers and recognition to the brands who’ve created them.

Spotlight

Making a good infographic isn’t easy. It requires a deft, creative design eye alongside a willingness to stick to branding and messaging. Here are the 10 infographics we feel most effectively combine originality in design while bringing clarity to numbers and recognition to the brands who’ve created them.

Related News

POS SOLUTIONS

Flueid Now Integrated with Resware

Flueid | July 12, 2022

Flueid, the leading real estate technology company using data and insights to fuel transactions from end-to-end, today announced that Flueid Decision, the company’s patented SaaS platform, is now integrated with Resware, a leading title production system in the U.S. that is part of the Qualia suite of products. This milestone marks the second integration for Flueid with a leading title production system (TPS), natively embedding and delivering data, insights and underwriter-backed clearance decisions upfront in the title workflow to streamline process and support a predictable transaction, every time. Integration is central to driving newfound speed and collaboration across the real estate life cycle to support our clients – and ultimately the consumer – with the best transaction experience possible, said Matt Regan, Executive Vice President of Transaction Management Platforms at Flueid. We’ve long partnered with title leaders to digitally enhance traditional best practices and processes with our platform. By integrating with the Resware product, we hope to further simplify Resware users’ processes by making data more accessible in a system they already know and love. The Resware product, which was added into Qualia’s suite of products in 2020 as part of its acquisition of Adeptive Software, streamlines and automates the title production workflow process for optimum productivity and efficiency. “At Qualia, we believe that technology can transform real estate transactions into simple, secure, and enjoyable experiences for everyone involved, As we continue to invest in Qualia’s Resware product line, we believe that connecting with the right partners, such as Flueid, enables productivity and efficiency for title by creating a reliable and consistent settlement ecosystem.” -Brian Thome, Vice President of Customer Success at Qualia. The Resware-Flueid integration creates a single decisioning workflow for an efficient transaction process. With Flueid Decision, Resware users can: Immediately analyze possible property and consumer title underwriting issues Receive decisions from one or more national title underwriters without changing workflows Save time and cost by receiving those decisions in under a minute Provide lenders control of their pipeline by bringing the title clearance decision to the start of their transaction About Flueid- Flueid is on a mission to make the rigid real estate process more fluid – fueling transactions with data and insights to make them easily flow from start to finish. The company’s independent, patented SaaS platform unlocks data and embeds it into core operating systems of point-of-sale (POS) platforms, lender operating systems (LOS), title production systems (TPS), servicing platforms and marketplaces to fuel decision-making across market segments in the real estate journey. Intentionally sitting at the intersection of insurtech, proptech and fintech, Flueid’s focused on building solutions that make data more accessible and communication more seamless across the real estate life cycle for an enhanced consumer experience and a predictable transaction every time. For more information, please visit https://www.flueid.com/. About Qualia- Qualia is the leading comprehensive digital closing platform used by title, escrow, real estate and mortgage lending professionals to transform home buying and selling into simple, secure, enjoyable experiences for millions of homeowners each year. The Qualia platform provides a system of record for the real estate settlement ecosystem, on one secure operating system, through a suite of workflow, accounting, reporting, and communications products as well as its expansive product and service integrations. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX, and Superior, CO.

Read More

POS RETAIL

C&A Adopts mParticle Customer Data Platform to Power Omnichannel Customer Experience

m particle | August 22, 2022

mParticle, a leader in customer data infrastructure, today announced that C&A, one of Europe's leading fashion retailers, has selected the mParticle Customer Data Platform (CDP) as its customer data management infrastructure. C&A plans to use mParticle to help them understand their customers' engagement and bridge in-store and e-commerce retail experiences. C&A is one of Europe's leading retail clothing chains with hundreds of retail stores and a robust online catalog. The company is "consumer obsessed," with a passion for meeting the needs of its customers. C&A maintains multiple customer touch points, including at retail locations, online, and on social media. By adopting mParticle CDP, C&A will be able to consolidate customer data from across these touchpoints to create a comprehensive picture of consumer needs and desires. "The customer is at the heart of everything we do, so understanding customer needs is essential," said Julian Wilden, CDP Manager, at C&A. "As an omnichannel retailer, we need to make sense of customer interactions across all interactions to create actionable insights. Using mParticle CDP, we can create a data exchange within our marketing stack. Our goal is to break the boundaries between in-store and online retail to create seamless omnichannel journeys for our customers." C&A selected mParticle as its CDP platform after assessing platforms available in an increasingly fragmented Customer Data Platform market. The mParticle approach closely aligns with C&A's customer-centric approach. mParticle stood out as the most experienced CDP provider with a platform built around customer data rather than specific applications and use cases. mParticle's CDP also offered the flexibility and scalability required to support C&A's growth. Unlike Data Management Platforms (DMPs), mParticle's CDP integrates data across all available channels and data repositories, mapping records to individuals to track transactions, interactions, and web behaviors. The mParticle CDP also ingests offline data held in the CRM to create a 360-degree view of the customer. mParticle functions in real-time, making high-quality customer data available to the marketing data stack immediately. "C&A is developing an integrated retail strategy that spans brick-and-mortar and e-commerce sales. mParticle offers the ideal CDP platform to make sense of customer data across all channels,"Like C&A, we believe the customer must come first. It's important for C&A to have the right platform in place to keep track of customer interactions as their business expands." Rob Murphy, VP Sales EMEA at mParticle About mParticle mParticle makes it easy to holistically manage customer data along the entire product and customer lifecycle. Teams across companies like Restaurant Brands International, NBCUniversal, JetBlue, Venmo, and Airbnb use mParticle to deliver great customer experiences and accelerate growth by solving the foundational challenges that impede success at scale. mParticle announced a $150M fundraise in October 2021 led by Permira on the heels of strong growth and product innovation. Founded in 2013, mParticle is headquartered in New York City with employees around the globe.

Read More

ERP

Childers Oil Selects iRely for Its New ERP System

iRely, LLC | October 03, 2022

iRely, LLC, an innovative partner providing enterprise software for the energy and soft commodities industries, announces Childers Oil has selected iRely as their partner of choice for its Wholesale and ERP software solution.Childers Oil Company is a family operated business based out of Whitesburg, Kentucky. Founded in 1966, the company's roots are in providing bulk petroleum services to retail and industrial customers. Since their inception, they have become a major player in the Kentucky, West Virginia, and Tennessee markets, with a mission to provide innovative, first-class products and services to customers in the Southern Appalachian Region. During their Business Process Review (BPR), Childers Oil and iRely identified improvement opportunities and the right set of software modules for Childers' wholesale distribution business, co-creating a software and implementation program to fit their needs. Childers Oil was particularly interested in iRely's intuitive user interface, Power BI integration, and the cost savings tied to iRely's Intelligent Document Processing program. iRely's reporting capabilities and Power BI integration will help us see data that is relevant to our industry and company. This is really what gets our team excited," shared Lucas Trent, IT director at Childers Oil. "Knowing that iRely has a long-term ownership agreement was very important to us. We wanted a stable product from a stable, long-lasting company. "We are very excited to welcome Childers to our customer community, Using our cloud-based software can provide enormous benefits to Childers as they automate their accounting and are able to quickly consolidate financials and generate detailed reports on their business." Justin Houck, iRely Director of Sales. Childers Oil is one of several organizations recently added to the growing iRely customer base. About iRely: iRely's commitment to customer success has made the company a global leader in digital transformation, providing best-in-class software for commodity management, energy distribution, retail, grain operations, and agribusinesses. iRely has leveraged its deep industry experience to build lasting partnerships, delivering end-to-end enterprise resource planning (ERP) and commodity trading and risk management (CTRM) solutions to their global customer base.

Read More