Paymentus, the best-in-class digital bill pay and money movement provider, announced that Citizens Financial Group has chosen to deliver electronic bill payment and money movement services to its digital-first retail banking clients throughout the country. Citizens will adopt Paymentus Loan Payments and Paymentus Bill CenterSM, both powered by the Paymentus Instant Payment Network® (IPN), the first and only unified, real-time digital bill presentation, payment, and money movement system in the industry.
Paymentus Bill Center offers consumers an all-encompassing picture of their bills and financial commitments, enhanced payment flexibility with debit and credit card payment alternatives, and the opportunity to obtain quick payment confirmation from the biller.
Paymentus Loan Payments will enhance Citizens' customers' entire banking experience by allowing loan payments using the industry's leading biller-direct electronic bill presentation and payment (EBPP) technology. Paymentus's system will enable consumers to make loan payments over online, via mobile, SMS, CSR-assisted, IVR, chat, and IPN channels, utilizing checking and savings accounts, debit cards, and digital wallets.
The emergence of real-time payments and the growing desire for innovative and non-traditional payment methods, such as digital wallets, have increased the need for speed, convenience, and flexibility. Eighty-nine percent of customers need additional real-time payment alternatives from their digital banking experience. Meanwhile, eight out of ten people prefer paying their bills by credit or debit card. Citizens can now exceed these expectations and provide its entire client base with an exceptional experience.
Paymentus is North America's most comprehensive cloud-based bill payment technology and solutions supplier, serving over 1,700 billers and financial institutions. In February 2022, Aita-Novarica recognized the firm as the industry's premier supplier of EBPP solutions. Paymentus' omnichannel platform offers users convenient, adaptable, and secure electronic bill payment experiences through their chosen payment channel and type. Its IPN connects IPN partners' systems and tens of thousands of billers to its integrated billing, payment, and reconciliation capabilities.