POS SOLUTIONS

LOOQ Launches Unattended Lobby Shop Self-Checkout Solution

LOOQ | July 05, 2022 | Read time : 01:55 min

LOOQ Launches news
At the 75th annual HITEC event, LOOQ announced the immediate availability of the Hotel Lobby Self-Checkout Kiosk leveraging artificial intelligence (AI) technology. Guests can simply pick up and charge sundry items directly to their rooms using a seamless POS/PMS integration or utilize secure credit-card payment. The entire transaction takes seconds and is totally self-serve for speed, accuracy, and guest convenience. This new solution enables owners and operators to offer guests a new level of service with no increase in staffing or labor costs.

"With 25+ years of implementing POS and PMS technology in hotels, we saw a pressing need to improve guest service while eliminating labor." 

-Jacqlyn Rohlfs, Director of Implementation, at LOOQ.

Positive Guest Experience
As Lobby Shops have remained an important guest amenity at most properties, the experience has become less friendly. Without cashiers, transactions are often pushed to the front desk staff, who are already handling important guest interactions. With LOOQ, guests can simply charge sundry items themselves in a fraction of the time. The Lobby Shop experience is vastly improved and is extremely simple and fast for the guest. LOOQ is a compact station, with a camera-based AI recognition solution, guest touchscreen display, EMV credit-card terminal, and thermal printer. 

Industry Labor Shortage
Today, and projected into the future, labor shortages will remain an issue. Attracting, training, and managing additional staff is a tremendous challenge. Even if candidates were available, the cost of labor and benefits has increased dramatically. This is one of the reasons LOOQ is an attractive alternative. The ROI for LOOQ is compelling compared to the cost of labor. In addition, we are finding outlets that are not always open due to a lack of labor, which is not a good situation for the property or its guests.       

About LOOQ-
Founded by industry veterans, LOOQ is a newly created separate entity originally part of POS Upgrades (POSU) based in Orlando, Florida. LOOQ develops and builds AI-based self-service solutions with product and facial recognition capabilities for a wide range of retail and food service operations, including hotels, airports, venues, sports/entertainment, colleges, healthcare, and corporate feeding.

Spotlight

Over the last 10 years the face of retail communications has changed irrevocably. The traditional phone system used to be managed as a separate entity, away from the rest of the IT, but has now converged with the arrival of VoIP and unified communications. What’s more, with the advance of the internet and other technological developments such as e-commerce, Wi-Fi and high speed connectivity, there has been a shift in the ways in which consumers want to communicate with retailers, with new multimedia platforms such as mobile and social media taking centre stage.

Spotlight

Over the last 10 years the face of retail communications has changed irrevocably. The traditional phone system used to be managed as a separate entity, away from the rest of the IT, but has now converged with the arrival of VoIP and unified communications. What’s more, with the advance of the internet and other technological developments such as e-commerce, Wi-Fi and high speed connectivity, there has been a shift in the ways in which consumers want to communicate with retailers, with new multimedia platforms such as mobile and social media taking centre stage.

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POS SOLUTIONS,POS RETAIL

Real Time Technologies acquires InComm Agent Solutions, adds critical payments technology and extends retail footprint

InComm Payments | August 04, 2022

Real Time Technologies, Inc (RT²), a leading enterprise software platform company delivering retail activation, point-of-sale (POS), business intelligence and inventory management solutions to the wireless industry, has completed the strategic acquisition of InComm Agent Solutions, Inc (IAS), a subsidiary of InComm Payments, an innovative global payments technology provider. IAS, formerly Qpay, originally launched in 2002 specializing in customizable payment and technology solutions. It quickly became the payment processor of choice for retailers, master agents and wireless carriers before being acquired by InComm Payments in 2010 and rebranded as IAS in 2015. IAS joins RT² having improved the prepaid and payment landscape for three very important groups over many years – retailers and agents, wireless carriers, and consumers. IAS is set to be elevated as a core pillar in RT²’s value proposition, augmenting its existing flagship POS, business intelligence, and inventory management solutions to bring innovation, choice, and certainty to wireless carriers, retailers and agents, and consumers in more places. Real Time Technologies (RT²) RT² started in 2001 as a proprietary POS solution for a national wireless retailer who sold all four U.S. National Carriers (AT&T, Sprint, T-Mobile, and Verizon). This national multi-carrier retailer faced unique challenges managing all of the different business rules and commissions reconciliation for each carrier. RT² was able to customize a solution that would later set the stage for its flagship POS product. Fast forward to the end of 2021 and RT² was ranked No. 1,981 by Inc. magazine on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. With the addition of IAS, RT² solutions will be provided in over 13,000 wireless retailer locations nationwide where $10 billion of commerce is done each year, making RT² the largest wireless retail management provider in the U.S. The purchase of IAS immediately expands RT²’s geographic serviceable areas with their technology solutions beyond the U.S. into Canada and Puerto Rico. This transaction catapults RT² into the leading position to deliver a fully integrated, real-time, software-defined solution for the thousands of wireless retailers and agents looking for an edge on operational efficiency and customer experience. “We are both excited and grateful to have the opportunity to bring these two critical technologies together under the one roof. We now have end-to-end visibility of the customer transaction, closing an important gap in the market, This deal allows RT² to be a one-stop enterprise commerce solution for carriers, retailers and distributors alike, helping them productively ignite new business. One of our core commitments to customers is to enable them, through best-in-class real-time software solutions, to spend more time in their business than on their business. Adding this critical FinTech platform via IAS takes that commitment to a new level that we are excited to deliver, We would also like to welcome the team from IAS, who are joining us on the next part of their professional journey. RT² prides itself on having the strongest team in the business, and the IAS team is no different. I’d like to sincerely thank InComm Payments for their trust, support, and cooperation throughout this deal and I look forward to continuing our friendship well into the future.” -Omar Azrag, CEO of RT². This transaction brings us one step closer on our path to ubiquity in the wireless industry, said Ali Koumaiha, Founder of RT². As we develop the next generation of financial technology solutions and grow our payments platforms into new industries, we sought a business that would enable IAS to continue delivering quality service and expertise to wireless carriers, agents and consumers, said Stefan Happ, President of InComm Payments. We thank the IAS team for their dedication and look forward to seeing them grow under RT2. About Real Time Technologies (RT²): RT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales, inventory management, frontline employee management & engagement, business intelligence, and digital automation tools for the wireless space. We support Fortune 500 companies unify their customer experience and remove pain points across multiple retail touch points. RT² prides itself on fostering a family culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. About InComm Payments: InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 420 global patents and a presence in more than 30 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga.

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POS SOLUTIONS

Flueid Now Integrated with Resware

Flueid | July 12, 2022

Flueid, the leading real estate technology company using data and insights to fuel transactions from end-to-end, today announced that Flueid Decision, the company’s patented SaaS platform, is now integrated with Resware, a leading title production system in the U.S. that is part of the Qualia suite of products. This milestone marks the second integration for Flueid with a leading title production system (TPS), natively embedding and delivering data, insights and underwriter-backed clearance decisions upfront in the title workflow to streamline process and support a predictable transaction, every time. Integration is central to driving newfound speed and collaboration across the real estate life cycle to support our clients – and ultimately the consumer – with the best transaction experience possible, said Matt Regan, Executive Vice President of Transaction Management Platforms at Flueid. We’ve long partnered with title leaders to digitally enhance traditional best practices and processes with our platform. By integrating with the Resware product, we hope to further simplify Resware users’ processes by making data more accessible in a system they already know and love. The Resware product, which was added into Qualia’s suite of products in 2020 as part of its acquisition of Adeptive Software, streamlines and automates the title production workflow process for optimum productivity and efficiency. “At Qualia, we believe that technology can transform real estate transactions into simple, secure, and enjoyable experiences for everyone involved, As we continue to invest in Qualia’s Resware product line, we believe that connecting with the right partners, such as Flueid, enables productivity and efficiency for title by creating a reliable and consistent settlement ecosystem.” -Brian Thome, Vice President of Customer Success at Qualia. The Resware-Flueid integration creates a single decisioning workflow for an efficient transaction process. With Flueid Decision, Resware users can: Immediately analyze possible property and consumer title underwriting issues Receive decisions from one or more national title underwriters without changing workflows Save time and cost by receiving those decisions in under a minute Provide lenders control of their pipeline by bringing the title clearance decision to the start of their transaction About Flueid- Flueid is on a mission to make the rigid real estate process more fluid – fueling transactions with data and insights to make them easily flow from start to finish. The company’s independent, patented SaaS platform unlocks data and embeds it into core operating systems of point-of-sale (POS) platforms, lender operating systems (LOS), title production systems (TPS), servicing platforms and marketplaces to fuel decision-making across market segments in the real estate journey. Intentionally sitting at the intersection of insurtech, proptech and fintech, Flueid’s focused on building solutions that make data more accessible and communication more seamless across the real estate life cycle for an enhanced consumer experience and a predictable transaction every time. For more information, please visit https://www.flueid.com/. About Qualia- Qualia is the leading comprehensive digital closing platform used by title, escrow, real estate and mortgage lending professionals to transform home buying and selling into simple, secure, enjoyable experiences for millions of homeowners each year. The Qualia platform provides a system of record for the real estate settlement ecosystem, on one secure operating system, through a suite of workflow, accounting, reporting, and communications products as well as its expansive product and service integrations. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX, and Superior, CO.

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POS SOLUTIONS

Open Payment Network to Power North American Banking Company Instant Payment Solution

North American Banking Company | August 03, 2022

Open Payment Network (OPN) and North American Banking Company (NABC) today announced the capability to deliver instant payments to and from any financial institution on The Clearing House's Real Time Payment (TCH-RTP) network through NABC's ExcheQ application. By leveraging OPN's certified interoperability with TCH-RTP, NABC can offer customers more payment options along with the payment speed for which ExcheQ is known. "We've been working closely with OPN to develop this instant payment solution for our customers, Now that OPN is officially certified on the TCH-RTP network, we can dramatically expand the number of financial institutions that our customers can interact with via ExcheQ." -Michael Bilski, CEO, North American Banking Company. Leveraging OPN's interoperability with the TCH-RTP network, financial institutions can gain access to all of the other financial institutions on the RTP Network. Using OPN's open API, financial institutions can easily create custom instant payment applications for their customers and rely on OPN to power those solutions across the RTP network. "The Clearing House recently certified our platform to interoperate with the RTP network, With our ability to connect to this expansive real-time payment network, we can now deliver the benefits of instant payments to more financial institutions, like North American Banking Company." -Bradley Wilkes, CEO, Open Payment Network. Real-time payments are facilitated by The Clearing House RTP network and soon by the FedNow service. OPN is interoperable with RTP and is part of the FedNow pilot program. About North American Banking Company: North American Banking Company (nabankco.com) is a locally owned and operated community bank with over $1 billion in assets with locations throughout the Twin Cities. North American Banking Company was the 23rd largest ACH ODFI in the US by transaction volume in 2021 but remains true to its community bank roots by providing customized solutions and personalized service to Third Party Senders and Independent Sales Organizations for both ACH and Card processing and Money Services Businesses throughout the US. It is a Member FDIC and Equal Housing Lender. About Open Payment Network™: Open Payment Network (OPN) helps financial institutions attract and retain more customers and stay ahead of the competition by enabling them to deliver instant payments anytime, anywhere. By connecting to OPN's secure technology platform, financial institutions become the gateway for instant payments via Internet and mobile device. The OPN platform integrates with existing core systems and moves payment value and associated data in real time for immediate settlement. Financial institutions can provide access to the OPN API so business customers, fintech developers and internal teams can create applications such as instant mortgage payments, payroll processing, and peer-to-peer payments.

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