RESTAURANT POS

Lightspeed and OpenTable Help Restaurants Drive Improved Efficiencies as Systems Integration Partnership Extends to North America

Lightspeed | July 20, 2022 | Read time : 02:17 min

Lightspeed and news
Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced the expansion of its systems integration partnership with OpenTable (part of Booking Holdings Inc.,NASDAQ: BKNG), a leading restaurant platform and provider of online restaurant reservations.

The rich integration between OpenTable and Lightspeed enables the two systems to communicate in real-time, streamlining the core information restaurants need to run an efficient floor all in one place. Those using the Lightspeed and OpenTable systems integration can better understand diner behavior and spending, get up-to- the-minute updates on table status, and track revenue in real-time, harnessing the power of both systems.

The partnership expansion comes as restaurants continue to face a difficult operating environment with rising costs and staff shortages, putting a new emphasis on the need to drive efficiencies, without compromising the guest experience.

Restaurants using the integration can benefit from:
  • Improved table turnaround times with up-to-the-second updates, so hosts know the status of every table.
  • Automated check creation once a meal is completed.
  • Quickly viewing information on past visits including average spend, previous order info and more, allowing staff to provide a greater level of customer familiarity and hospitality.
  • Interactive reports available anytime, anywhere, giving restaurateurs real-time access to restaurant performance, revenue, and more.

"Lightspeed restaurants are always looking to help provide the best possible guest experience. This partnership gives management and staff in-depth guest details for every reservation, OpenTable is an industry-leading restaurant platform, and we're proud to bring more resources like this to our customers around the world."

-Peter Dougherty GM Lightspeed Hospitality.

Our integration partnership with Lightspeed gives restaurants even more tools to help provide exceptional hospitality while protecting their bottom line, said Susan Lee, Chief Growth Officer for OpenTable. We've seen success in Europe, and we look forward to bringing these capabilities to more owners and operators across North America.

About Lightspeed-
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. 

Spotlight

For successful retailers, zero-based budgeting is more than just a clean-sheet approach—it's a mindset.

Spotlight

For successful retailers, zero-based budgeting is more than just a clean-sheet approach—it's a mindset.

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