CLOUD BASED POS

LEFCON, LLC Enters Master Service Agreement with Sage Hospitality

LEFCON | March 16, 2023 | Read time : 02:16 min

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LEFCON, LLC, a national technology support organization, recently announced entering into a Master Service Agreement (MSA) with Sage Hospitality Group for its corporate headquarters in Denver and the majority of its portfolio of more than 110 hotels and restaurants in the United States.

As part of the Master Service Agreement, LEFCON is the primary technology partner for Sage's corporate headquarters, assisting with infrastructure, day-to-day technology solutions, and innovative solutions to keep Sage at the forefront of hospitality services as the industry evolves. LEFCON also provides support for the majority of Sage's hotel and restaurant offerings, including POS systems, back-of-house technologies, and event and guest service requirements.

James Lefcakis, President of LEFCON, said, "What we love about our partnership with Sage Hospitality Group is that they are interested in continuing to innovate the hospitality industry through technology systems and support." He added, "LEFCON not only provides excellent day-to-day customer support but we are always looking for new and creative ways to engage with guests through tech, as well as streamline services throughout hotels and restaurants. This partnership will allow us both to think up new and creative ideas while providing excellent service to Sage's properties."

"LEFCON has been a trusted partner of Sage for many years, and we're excited to enter into this MSA to continue to provide excellent service to our properties and owner/partners," mentioned Matt Schwartz, Chief Technology Officer at Sage. He also said, "We look forward to bringing new innovations to our hotels and restaurants that will enhance the guest experience and continue to position Sage as an industry leader in the lifestyle sector."

About LEFCON

Founded in 2000, LEFCON provides a highly specialized managed services solution that is customized to match the needs of each hotel organization, drawing on more than 25 years of experience providing professional IT services to the hospitality industry.LEFCON offers top-tier solutions for email, asset management, security and compliance, and proactive network monitoring, all of which are backed by a 24/7 support team and a state-of-the-art network operations center. As a business focused on hospitality technology, LEFCON offers services like consulting, opening management, network design and build, new construction build, project governance, and turnkey IT solutions.

Spotlight

If there’s one challenge every online seller faces, it’s this: The e-commerce industry is in a constant state of evolution. Consumers are more tech-savvy and informed than ever before, and they’re continually adopting new methods for online buying. As a result, a whole new set of doors has been opened to manufacturing brands. Once tethered largely to wholesale and resale, brands can now choose from a variety of effective sales channels.

Spotlight

If there’s one challenge every online seller faces, it’s this: The e-commerce industry is in a constant state of evolution. Consumers are more tech-savvy and informed than ever before, and they’re continually adopting new methods for online buying. As a result, a whole new set of doors has been opened to manufacturing brands. Once tethered largely to wholesale and resale, brands can now choose from a variety of effective sales channels.

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Businesswire | May 30, 2023

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Our technology systems need to make it easy for guests to connect with all the amenities and thoughtfully designed experiences we offer, so Surfsand can be not only their favorite resort, but the one to which they return most often to enjoy personalized experiences they cannot find elsewhere.”While the ability to tailor the technology to Surfsand’s unique offerings is important, Wilson said his number one driver in selecting systems is customer service he can count on. “I have worked with Agilysys and numerous other hospitality technology providers, and Agilysys’ support is hands-down better than all the rest,” Wilson said. “All of us users know systems, no matter who provides them, will have problems or even fail from time to time. Knowing that skilled and intelligent support is there to help and that response times are quick is hugely important. Agilysys has that advantage,” he said. Wilson also noted that properties that are not part of a standardized brand structure greatly benefit from the ability to tailor reports and functions for their unique guest and market data requirements. “In non-branded hotels, operations change and different needs pop up, so we often need custom data sets,” Wilson observed. “Other hospitality technology providers, including the largest ones, charge customers for any report you ask to have built. Agilysys accommodates diversity in how properties operate without exacting that financial burden,” he concluded. A pleasant surprise was how quickly the Surfsand staff members were able to learn the new software as well as operate it proficiently. “When software is intuitive and easy to learn, user satisfaction is meaningfully higher,” Wilson said. “We were pleased with how quickly our staff members became comfortable operating even the advanced capabilities of the system,” he added. 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