On February 1, 2023, Chowly, a leading restaurant technology company facilitating third-party delivery marketplaces integration with point-of-sale (POS) systems, announced its acquisition of Koala, a guest experience platform that enables established and burgeoning restaurant brands to upgrade their digital ordering experience across app, web and kiosk in order to drive immediate results. The merged entity will represent more than 16,000 restaurant locations on the platform and will integrate over 350,000 orders per day across the United States.
As a result of this combination, tens of thousands of SMB and independent restaurant owners will soon have access to a more sophisticated and comprehensive solution, including advanced data analytics, enterprise-grade online ordering and proven machine-learning recommendation engines for increasing basket sizes. Additionally, sophisticated native iOS applications, open platforms, and multi-platform support, formerly only accessible by larger corporations, are increasingly being made available to individual independent restaurateurs.
Together with Chowly's leadership, the Koala leadership team of Walter Beller-Morales, Melanie Norton, and Brett Spiegel will play a crucial role in merging the two firms' solutions. Koala's CEO, Nat Trienens, will remain temporarily to assist with the merger of the two firms.
Chowly, with over 12,000 stores and 3,000 brands, brings significant scale to the expanding business. The firm has a track record of delivering consistent product innovation, best-in-class implementation time and POS integrations, and a solid value-driven sales force.
The newly combined company will be positioned for significant growth as a market leader by incorporating Koala's product-leading features, such as top-tier conversion rates, a highly-customizable user experience, enterprise-grade stability, and a machine-learning engine for recommendations to maximize basket size.
Teams from Chowly and Koala are already hard at work developing a product combination for SMB brands yet to be seen in the restaurant space. More information about the combined product will be released in the coming months.
Founded in 2015, Chowly is a renowned point-of-sale integration provider that helps restaurants extend and sustain their off-premise capabilities. It assists in integrating restaurants' POS to third-party delivery platforms such as Uber Eats, Grubhub, Doordash, Google, and others (POS). As a result, it helps to minimize labor expenses, enhance income, and eliminates mistakes, making your customers happier and allowing you to focus more on your business rather than manually inputting orders. Chowly's solution comprises over 12,000 restaurants and reinforces the company's objective to simplify restaurant technology.