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RMC - Retail Management Consultants
Overview
Retail Management Consultants (RMC) help brands & retailers grow their businesses through Insights, Connections, Recruitment and Consultancy. Like the best retailers, we believe in caring for our customers. We've built our business on simple, universal values: honour, honesty, and hard work. It’s an approach that has stood the test of time - the clients who work with us, tend to stay with us.
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RETAIL

November 26, 2024

The hospitality industry is undergoing a significant transformation, with both diners and operators expecting advanced functionalities from Point of Sale (POS) systems by 2025 and beyond. As dining habits evolve and technology advances, POS systems are expected to provide enhanced flexibility, seamless integrations, and data-driven capabilities that cater to both operational efficiency and customer convenience.

Mobile Integration: A Priority for Operators and Diners

The shift toward mobile solutions is evident, as 84% of operators plan to upgrade their POS systems, and 50% aim to integrate mobile POS options. These upgrades align with customer expectations, as 66% of diners want the ability to place orders via mobile devices, while 58% prefer paying through mobile platforms. Additionally, in full-service restaurants, 32% of diners expect table-side payment options, underlining the growing demand for convenience.

Streamlined Operations and Digital Engagement

Digital engagement is a top priority for 59% of operators, with POS systems playing a pivotal role in automating labor-intensive processes, reducing transaction times, and providing real-time performance analytics. These capabilities not only enhance operational efficiency but also help operators improve guest experiences by tailoring services based on data-driven insights.

Challenges in Innovation and Integration

Despite advancements, challenges remain. Nearly 44% of operators cite difficulties in integrating POS systems with legacy software, while only 30% express satisfaction with the pace of vendor innovation. The need for seamless integration with tools like loyalty programs, reservation platforms, inventory management, and workforce solutions is critical to addressing these gaps and improving overall system functionality.

Looking Ahead: AI and Advanced Analytics

The future of POS systems lies in leveraging AI for predictive analytics and automation. From recommending staffing levels to personalizing guest interactions, AI-enabled POS platforms are expected to redefine the dining experience. Features like voice recognition and autonomous ordering could soon become standard, enabling operators to enhance engagement while streamlining operations.

In conclusion, the evolution of POS systems is set to revolutionize the hospitality industry, providing the tools necessary for restaurants to stay competitive while meeting the growing demands of tech-savvy diners. The focus on mobility, integration, and advanced technology will be key to shaping the future of dining experiences.

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ANALYTICS

October 07, 2024

Daasity partners with Skio to offer a comprehensive subscription analytics solution, enabling businesses to gain actionable insights into their customer data.

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Trail Blazers

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Sarah AssousChief Marketing OfficerZoovuSarah Assous, Chief Marketing Officer at Zoovu, is known for her skills in executing and delivering results across multiple positions and businesses. She is passionate about all things marketing and confidently leads a diverse team for innovating and executing work at a high standard.

MEDIA 7: Please take us through your career journey of becoming the CMO at Zoovu.
SARAH ASSOUS: It was always my ambition to work in the tech space...but it has been a journey. My first job out of college was with a business process outsourcing company, specifically in the insurance product development division (yes, you did read that correctly). I quickly realized that there was a lack of education and value messaging related to our services, so I advocated for a product marketing role. This was a pivotal moment in my career, by creating -and fulfilling - that role, I started my journey in marketing.

Five years later, I decided that I wanted more remit, responsibility, and a team, that’s when I joined Zoovu. Within 6 months of joining, I grew the marketing team from 2 to 10 members, rebranded the company, redesigned the website, and elevated our messaging and position in the market - it’s been a wild ride!
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Cameron WorthCEO & FounderSharpEndCameron Worth, CEO & Founder of SharpEnd leads the company’s mission to help brands move closer than ever to consumers by connecting packaging, retail and experiential activity.

He is a regular speaker and writer on how to build brands in a connected world. He has spoken at Cannes, the Festival of Marketing, LuxePack Monaco and New York, Ad:Week Europe and New York, DMA, the Connected Consumer Conference, Mobile World Congress and the IoT World Forum.

MEDIA 7: How did the idea of “the agency of things” come to your mind?
CAMERON WORTH:
 SharpEnd was created in 2015 as the world’s first Internet of Things focused agency, so there is a slight play on words when we say we’re the Agency of Things. I think the idea of giving things their own agency is an interesting concept, and the strapline fits our capabilities on multiple levels.

M7: In what way does technology drive the association of SharpEnd with global brands? What approaches are followed to enable sustainability?
CW:
Our simple proposition is to help build brands in a connected world, and to do that you must always start with identified consumer needs or pain points and look at technology as just an enabler to deliver an appropriate solution (when appropriate). 

Take the issue of sustainability, which is often a pain point for brands that grapple with issues such as how we can reward sustainable behaviour change. One of our approaches to this could be to look at communicating the recycling credentials of the different products. Whilst the consumer can engage with a product as part of a wider consumer experience, the same technology could also house content that could tell you whether the product is recyclable, which type of bin it goes in etc.

SharpEnd’s work with Unilever is a case in point. We built a digital product that incentivised recycling through gamification but also served to educate through informing people how and where to recycle in a clear fashion. All users had to do was simply scan their packaging to have all this information at their disposal.

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Rachel GabatoRipe.ioRachel Gabato, COO at ripe.io is a highly experienced and proven Product Management executive and advisor with experiences in designing, developing and delivering enterprise SaaS solutions for start-ups, mid-size and large companies. I have demonstrated success is managing solutions across all stages of the software lifecycle.

Deck 7: What is your favorite part of working at ripe.io?
RACHEL GABATO: 
My favorite part of working at ripe.io is the diverse background of people that ripe.io has brought together. We’re a blockchain technology company with a mission to build long-lasting trust and confidence in our food supply chain through a platform where everyone can access transparent and reliable information on the origin, journey and quality of their food. 

Our co-founders originate from the fintech space, so they were very familiar with blockchain as a technology. They assessed multiple industries and identified the food supply chain as a industry which could be transformed by leveraging this technology. I didn’t have any knowledge of agriculture and the food supply chain, but I had a background in retail supply chain technology. However, we also have food scientists, data scientists, farmers, sustainable agriculture specialists, flavor specialists, blockchain technologists on staff;  it’s a diverse group that has their own specialty but when we have ideation sessions, the education and sharing that happens is tremendous. This is one of my favorite parts of ripe.io – seeing us all educating, supporting and working together to work on our common mission.

If you would have asked me two years ago if I would be visiting farms, I would have said no. However, much has changed, and I’ve been on hog farms, produce and citrus farms, sugar cane farms, etc. and visited all participants involved in the supply chain. I find this space incredibly fascinating and interesting. I now have a much better understanding where food comes from, how it gets to us, how it’s grown and handled. I’ve learned a tremendous amount from our team and it’s the intersection of technology and solving the challenges of the food supply chain which I’m incredibly passionate about.
 

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