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retaildive | July 05, 2018
Walmart made waves with its launch this spring of Jetblack, the retailer’s concierge shopping service targeting "time-strapped urban parents." Currently available by invitation only in Manhattan and Brooklyn, the service is generating buzz, not because it’s seen as a game-changing new force in e-commerce – fear not, Amazon Prime – but because of the technological changes it may help spur. Here’s how it works: Members text requests for products, from diaper...
pymnts | June 10, 2019
Following the rollout of Walmart’s Jetblack personal shopping service last year, two-thirds of customers reportedly engage with the service weekly. They are also said to spend an average of $1,500 monthly on purchases through Jetblack, according to reports. The service comes at a $50 monthly cost, which is reportedly more than Amazon Prime. However, the service is reportedly less expensive than high-end concierge services such as Magic and Hello Alfred. Jetblack is said to target urban and...
retaildive | June 12, 2019
More than two-thirds of Jetblack members engage with the brand weekly, spending an average of $1,500 per month, President and CEO of Walmart eCommerce U.S. Marc Lore said at the company's 2019 associates and shareholders meeting. Lore also briefly described the Intelligent Retail Lab that lives inside a Levittown, New York store. That's where "we're testing ideas that could revolutionize retail as we know it," including using computer vision and artificial intelligence to s...
pymnts | June 24, 2019
To force the world’s biggest retailer to stop using the Jetblack name for its personal shopping service, JetBlue Airways has sued Walmart Inc. over trademark infringement. The airline said the name is a “transparent attempt” by the retailer to take advantage of the goodwill of the firm, and would probably cause “significant consumer confusion” with the service’s United States expansion, Reuters reported. Randy Hargrove, a spokesperson for Walmart, said per the...
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