Customer Service Institute of America

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The Customer Service Institute of America (CSIA) is redefining Service Excellence across the globe through Education, Certification and Recognition of organizations and individuals.

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PAYMENTS INNOVATIONPAYMENT ORCHESTRATION PLATFORMS CONDUCT BUSINESS

PYMNTS | May 04, 2020

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Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. The inaugural edition of the Payments Powering the Platform Economy Report, a collaboration of PYMNTS and Payoneer, offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. The lure of new markets and customers i...

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CONSUMERS WANT A VARIETY OF SHOPPING CHANNELS, REVEALS SURVEY

retailcustomerexperience | January 29, 2020

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A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels. That's a prime finding from a enVista Retail Market Research report that also stated consumers want a seamless shopping experience across digital and physical environments, according to a press release. The survey also revealed 95% of retailers plan to have a single commerce platform in place within three years, and of those retailers with a platform two-thirds acknowledge th...

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AMAZON EXPECTED TO CONTROL 70 PCT OF US SMART SPEAKER MARKET BY NEXT YEAR

pymnts | February 11, 2020

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Amazon holds the dominant edge in the market for smart speakers, as about 70 percent of people in the U.S. who use the devices are using an Amazon Echo, according to a report Monday (Feb. 9) by eMarketer. That makes the online retail behemoth the definite leader in that field, and it’s expected to hold that lead through 2021, according to estimates from eMarketer. The number is slightly down this year, with 69.7 percent of users claiming the Amazon Echo as their speaker of choice. Last yea...

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RESTAURANT POS

AXE PAYMENTS NAMED THE EXCLUSIVE PAYMENTS PROCESSOR OF THE ALASKA HOSPITALITY RETAILERS

Axe Payments | September 16, 2021

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Axe Payments has executed an exclusive partnership with the Alaska Hospitality Retailers to provide payment processing solutions to AHR Members. Axe Payments Zero Processing Fees + Complimentary POS Program offers AHR members a comprehensive state-of-the-art Point of Sale (POS) solution with integrated payment processing and direct third-party ordering capabilities (such as Uber Eats, Grubhub, Door Dash). This value-add membership benefit is being offered completely free of charge to AHR members...

Read More

PYMNTS | May 04, 2020

news image

PAYMENTS INNOVATIONPAYMENT ORCHESTRATION PLATFORMS CONDUCT BUSINESS

Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. The inaugural edition of the Payments Powering the Platform Economy Report, a collaboration of PYMNTS and Payoneer, offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. The lure of new markets and customers i...

Read More

retailcustomerexperience | January 29, 2020

news image

CONSUMERS WANT A VARIETY OF SHOPPING CHANNELS, REVEALS SURVEY

A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels. That's a prime finding from a enVista Retail Market Research report that also stated consumers want a seamless shopping experience across digital and physical environments, according to a press release. The survey also revealed 95% of retailers plan to have a single commerce platform in place within three years, and of those retailers with a platform two-thirds acknowledge th...

Read More

pymnts | February 11, 2020

news image

AMAZON EXPECTED TO CONTROL 70 PCT OF US SMART SPEAKER MARKET BY NEXT YEAR

Amazon holds the dominant edge in the market for smart speakers, as about 70 percent of people in the U.S. who use the devices are using an Amazon Echo, according to a report Monday (Feb. 9) by eMarketer. That makes the online retail behemoth the definite leader in that field, and it’s expected to hold that lead through 2021, according to estimates from eMarketer. The number is slightly down this year, with 69.7 percent of users claiming the Amazon Echo as their speaker of choice. Last yea...

Read More

RESTAURANT POS

Axe Payments | September 16, 2021

news image

AXE PAYMENTS NAMED THE EXCLUSIVE PAYMENTS PROCESSOR OF THE ALASKA HOSPITALITY RETAILERS

Axe Payments has executed an exclusive partnership with the Alaska Hospitality Retailers to provide payment processing solutions to AHR Members. Axe Payments Zero Processing Fees + Complimentary POS Program offers AHR members a comprehensive state-of-the-art Point of Sale (POS) solution with integrated payment processing and direct third-party ordering capabilities (such as Uber Eats, Grubhub, Door Dash). This value-add membership benefit is being offered completely free of charge to AHR members...

Read More

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Events

C-Suite On Deck

Responsive image

Feature market insights and perspectives from top C-Level executives, elite technology influencers and thought leaders from your company here. This signature initiative has garnered immense support...

Contact Us