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Canadian Customer Service Association
Feature market insights and perspectives from top C-Level executives, elite technology influencers and thought leaders from your company here. This signature initiative has garnered immense support...
Walmart | June 18, 2020
For years, building an eCommerce Marketplace customers trust has been a priority for our business. That’s why we are joining forces with Shopify, an all-in-one commerce platform used by more than 1 million businesses, to open the Walmart Marketplace to their sellers. As our CEO Doug McMillon recently said, competition is good in the retail business, and we want more retailers not fewer.
The U.S. eCommerce business grew 74% in total last quarter, and growth in marketplace out...
syracuse | February 26, 2020
Wegmans is in a three-way tie for the top spot in the latest American Customer Satisfaction Index report on retail and consumer shipping. Wegmans shares the lead in this year's index with Trader Joe's and Texas-based grocer H-E-B. All three chains scored 84 out of 100 on the 2019-2020 index, which was released Tuesday. The chains not only shared the top spot among grocery stores, but scored the highest for satisfaction across the entire retail sector. The current report was marked largel...
PYMNTS | April 20, 2020
The food and beverage industry is enduring some of the most dramatic and sudden fluctuations in customer demand and shopping habits of any other market during the coronavirus pandemic.
As supermarkets manage an influx of panic-buying, yet a drop in physical storefront visits, they’re also tasked with keeping pace with the insatiable demand for online grocery order, delivery and curbside pickup.
All of this, of course, initiates a ripple effect far beyond the supermarket itsel...
Xero Partners | May 26, 2020
New Zealand cloud accounting startup Xero, is collaborating with British payments startup Transferwise to offer a wider suite of financial tools to help small-and-medium-sized businesses (SMBs) navigate cash flow post-pandemic. “We know small businesses around the world are facing an uncertain future right now. So our mission of making life easier for small businesses and advisers is now more important than ever. One way we can help is by making financial information real-time and i...
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