Canadian Customer Service Association

Belkins
In addition to promoting and gaining acceptance of the Customer Service field for the distinct body of knowledge it provides in business, it is the first association to promote the practice of Customer Experience Management as a recognized professional discipline and is the professional voice of customer service practitioners in Canada.

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WALMART EXPANDS ITS ECOMMERCE MARKETPLACE TO MORE SMALL BUSINESSES

Walmart | June 18, 2020

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For years, building an eCommerce Marketplace customers trust has been a priority for our business. That’s why we are joining forces with Shopify, an all-in-one commerce platform used by more than 1 million businesses, to open the Walmart Marketplace to their sellers. As our CEO Doug McMillon recently said, competition is good in the retail business, and we want more retailers not fewer. The U.S. eCommerce business grew 74% in total last quarter, and growth in marketplace out...

Read More

WEGMANS TIES FOR TOP CUSTOMER SATISFACTION SCORE IN RETAIL SECTOR

syracuse | February 26, 2020

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Wegmans is in a three-way tie for the top spot in the latest American Customer Satisfaction Index report on retail and consumer shipping. Wegmans shares the lead in this year's index with Trader Joe's and Texas-based grocer H-E-B. All three chains scored 84 out of 100 on the 2019-2020 index, which was released Tuesday. The chains not only shared the top spot among grocery stores, but scored the highest for satisfaction across the entire retail sector. The current report was marked largel...

Read More

GROCERS WELCOME LONG-TERM BENEFITS OF SHORTER SUPPLIER PAYMENT TERMS

PYMNTS | April 20, 2020

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The food and beverage industry is enduring some of the most dramatic and sudden fluctuations in customer demand and shopping habits of any other market during the coronavirus pandemic. As supermarkets manage an influx of panic-buying, yet a drop in physical storefront visits, they’re also tasked with keeping pace with the insatiable demand for online grocery order, delivery and curbside pickup. All of this, of course, initiates a ripple effect far beyond the supermarket itsel...

Read More

XERO PARTNERS WITH TRANSFERWISE TO HELP SMBS WITH CASH FLOW

Xero Partners | May 26, 2020

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New Zealand cloud accounting startup Xero​, is collaborating with British payments startup Transferwise to offer a wider suite of financial tools to help small-and-medium-sized businesses (SMBs) navigate cash flow post-pandemic. “We know small businesses around the world are facing an uncertain future right now. So our mission of making life easier for small businesses and advisers is now more important than ever. One way we can help is by making financial information real-time and i...

Read More

Walmart | June 18, 2020

news image

WALMART EXPANDS ITS ECOMMERCE MARKETPLACE TO MORE SMALL BUSINESSES

For years, building an eCommerce Marketplace customers trust has been a priority for our business. That’s why we are joining forces with Shopify, an all-in-one commerce platform used by more than 1 million businesses, to open the Walmart Marketplace to their sellers. As our CEO Doug McMillon recently said, competition is good in the retail business, and we want more retailers not fewer. The U.S. eCommerce business grew 74% in total last quarter, and growth in marketplace out...

Read More

syracuse | February 26, 2020

news image

WEGMANS TIES FOR TOP CUSTOMER SATISFACTION SCORE IN RETAIL SECTOR

Wegmans is in a three-way tie for the top spot in the latest American Customer Satisfaction Index report on retail and consumer shipping. Wegmans shares the lead in this year's index with Trader Joe's and Texas-based grocer H-E-B. All three chains scored 84 out of 100 on the 2019-2020 index, which was released Tuesday. The chains not only shared the top spot among grocery stores, but scored the highest for satisfaction across the entire retail sector. The current report was marked largel...

Read More

PYMNTS | April 20, 2020

news image

GROCERS WELCOME LONG-TERM BENEFITS OF SHORTER SUPPLIER PAYMENT TERMS

The food and beverage industry is enduring some of the most dramatic and sudden fluctuations in customer demand and shopping habits of any other market during the coronavirus pandemic. As supermarkets manage an influx of panic-buying, yet a drop in physical storefront visits, they’re also tasked with keeping pace with the insatiable demand for online grocery order, delivery and curbside pickup. All of this, of course, initiates a ripple effect far beyond the supermarket itsel...

Read More

Xero Partners | May 26, 2020

news image

XERO PARTNERS WITH TRANSFERWISE TO HELP SMBS WITH CASH FLOW

New Zealand cloud accounting startup Xero​, is collaborating with British payments startup Transferwise to offer a wider suite of financial tools to help small-and-medium-sized businesses (SMBs) navigate cash flow post-pandemic. “We know small businesses around the world are facing an uncertain future right now. So our mission of making life easier for small businesses and advisers is now more important than ever. One way we can help is by making financial information real-time and i...

Read More