Why You Should Acquire a Cloud-Based Point of Sale System

Sneha Hull | June 21, 2022 | 369 views | Read Time : 02 min

mach News

"Digital is a very busy ecosystem, so nail first what you are trying to achieve, who you are trying to engage with and what you want to convey."

- Yolanda Valery, Head of Digital Engagement at Ocado Group.

In this age of networked businesses, connectivity and technological advancements impact the payment system. POS systems may sound familiar to retailers. However, you may also be aware of the term "cloud computing," which has garnered much attention in modern technology. Consequently, you must combine POS technology with cloud technologies. It is also advantageous for brick-and-mortar businesses that wish to construct a neater, more contemporary register and reduce wait times by collecting payments from many locations. Investigating and making the switch to a point-of-sale (POS) system that is hosted in the cloud is something that businesses ought to do for a number of different reasons. Let's take a quick look at them in-depth.


Reasons to Shift to Cloud-Based POS System:

According to Cloud POS Market Statistics 2028, the worldwide cloud POS market was valued at $2.24 billion in 2020 and is expected to reach $13.24 billion by 2028, growing at a CAGR of 24.5 percent from 2020 to 2028.


Robust Security

Security is one incentive to using cloud-based POS, which reduces risk. Possessing a POS system may considerably reduce all types of danger. If you've selected cloud-based POS software, your data is in good hands with tight security standards and automated backup and synchronization through a remote server.

Without sensitive cardholder data to steal, SMBs can dramatically lower the likelihood of a data breach. Cloud-based POS systems play a crucial part in ensuring that SMBs provide their clients with the most significant payment experience possible.


Better Remote Control of Your Operations

Cloud-based POS software helps you better handle your operations remotely by allowing you to monitor the performance of your various departments while you are absent. This enables you to respond quickly to any potential difficulties.

You can manage your business and obtain essential information from anywhere. Your POS terminals will communicate information in real-time, allowing them to stay flawlessly connected even if you have different retail locations.


Cost Reduction

Profitability and expenditure management should be your top concerns when selecting a POS software solution for your firm. The project becomes lucrative immediately by choosing a POS system, particularly a cloud-based one. The initial expenditure is small, and the software vendor assumes most of the IT administration responsibilities. Most cloud-based point-of-sale systems are offered as SaaS models with no upfront charges and cheap monthly fees. In addition to decreasing labor expenses, these solutions improve worker utilization.


Cloud POS Mobility

The use of cloud-based POS software increases your mobility and adaptability. It is compatible with many desktops and mobile internet-connected devices. With 24/7 access to all system reports, you can manage your business from around the globe. Your employees may accept credit card payments and email receipts to customers at any moment.


Seamless Integration

Last but not least, cloud POS systems may be coupled with various other methods, including accounting, buying, and inventory management systems. Cloud-based point-of-sale (POS) systems that enable simple integration and scalability are necessary for SMBs in a rapidly changing business environment.

Integration with several other systems will further simplify the operations of your retail business and increase sales.


Bottom line:

It is evident that cloud-based POS systems are essential for SMBs and a precondition for integrating them into your daily operations. The reasons for using cloud-based POS software are innumerable; we have only enumerated a handful. Therefore, consider cloud-based POS if you have decided to move to a POS system.

Spotlight

Art Technology Group

ATG provides the most advanced cross-channel commerce software and services to fuel the growth of the world’s top brands. Offering the industry’s leading commerce solution, ATG works in partnership with clients to drive sales via a personalized customer experience – unifying and optimizing interactions across the Web, contact center, mobile devices, social media, physical stores, and other key channels. Exclusively focused on online and cross-channel commerce, ATG is uniquely capable of powering the most innovative and successful commerce experiences, with results that outperform industry norms.

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POS SOLUTIONS,CLOUD BASED POS

POS System Essential for Omnichannel Retail

Article | July 14, 2022

“Software-led payments is more than just ecommerce or online invoicing, as many software platforms are starting to offer solutions for card present transactions.” - Caleb Avery, CEO of Tilled The omnichannel retail marketplace has been witnessing a surge in recent years. A buyer has a natural tendency to check the details of the products or services on the internet. But a single purchase may involve different channels like apps, websites, store walk-ins, etc. For example, a customer may conduct online research and purchase an item before picking it up from a retail store; or, conversely, he may go to a nearby mall and inspect the product first before purchasing it online. Therefore, retailing has become increasingly about providing multi-channel or cross-channel experiences to customers. If the merchant misses out on his goods being offered on any channel, it will harm the customer experience (CX). In such a circumstance, deploying a POS system built for multi-site store networks that takes care of the maintenance of the website and all the locations in the chain simultaneously is a blessing for the retail sector. The point of sale is now an important part of an eCommerce plan for a business and a key part of its ongoing marketing strategy. Drive Loyalty and Sales Using Your Omnichannel POS A retailer's point of sale is the hub of every business action, wherein sales, marketing, inventory, customer management and customer service merge. But what many still don't realize is its powerful role in unlocking customer loyalty and higher revenue. With a modern and adaptable point-of-sale system, lengthy transaction times are minimized and may be boosted while simultaneously processing more consumers, enhancing the customer experience. Your omnichannel POS should permit the configuration of several payment methods. Customers can choose various payment methods, such as credit cards, digital wallets, PayPal, and cash. POS data should be utilized in all company decisions in today's society. Additionally, POS data is essential for merchandise planning. For example, if a product is not selling quickly enough, sell-through and sales-by-margin analytics can influence your pricing decisions and allow you to adjust accordingly. A common misconception about POS is that it is only a point of contact between your clients and your business. However, when its tremendous capabilities are utilized, it becomes a tool that helps you understand your clients, enhance their experience, and guarantee you are prepared to meet their demands. Importance of Using POS and Ecommerce Integration Combining CRM and POS software enables staff members to review and update client information instantly. You can develop new sales methods based on customers' interests and previous purchases. The omnichannel point of sale integrates with Tally, Quickbooks, etc. You may export order receipts from all channels directly. With omnichannel POS, your firm is accessible to customers 24 hours a day. Customers can purchase at one store and receive delivery from another, as well as other choices designed to improve the shopping experience. A retail eCommerce platform with seamless integration benefits both businesses and customers. Bottom Line Innovation in omnichannel retailing and investment in the POS system's digitization helps track and fulfill online, and offline customer needs. It goes without saying that the future of POS and retail are closely intertwined. In the coming years, POS will see a radical shift. Now is the optimal time for laggards to catch up or risk falling behind.

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A pivot to customer and supporting the shopping journeys

Article | July 12, 2022

ABC Fine Wine & SpiritsOracle Retail Cross Talk is our favorite event of the year. Across the 2.5 days, we create authentic connections across our retail community so you can learn from each other. We recruit 25-30 global retailers to share their experiences in case studies, panel discussions, or fireside chats. We are thrilled to host a panel discussion with ABC Fine Wine & Spirits and Estee Lauder. Delivering a great omnichannel retail experience takes the right people, process, and technology to earn shopper loyalty by offering engaging and seamless experiences across more than 70 unique customer journeys. Widespread curbside pick-up, flexible store environments, buy online, pick-up in-store (BOPIS) protocols–these new norms have dramatically accelerated in-store adaptation and innovation. As brands dive deeper for new ways to maximize the customer experience—and adapt to the rapidly changing world—they must lean into agile technology. Join this discussion to hear how ABC Fine Wine & Spirits and Estee Lauder are tackling today’s challenges and planning for the future. Estee Lauder Platform Discussion: Stores and Omnichannel As customers continue to evolve the omnichannel retail journey, you can provide them with engaging, seamless experiences while refining operations across point-of-service, ecommerce, and order management systems. Join us at Cross Talk to learn how Oracle Retail’s omnichannel modern retail solutions bridge the productivity gaps between the online and traditional point-of-sale functionality, improve store associate effectiveness, increase sales, and ultimately personalize the customer experience.

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Digital Payments – Preferred Way To Exchange Money

Article | July 26, 2022

In the past several years, the evolution of the payments industry has been remarkable. The digital payment business is expanding fast and is an open area for competitors. Globally, the emergence and implementation of digital payment solutions results from diverse requirements. The digital payments ecosystem is being propelled by three significant factors: technology, customer demand, and regulations. Insights Into Digital Payments Evolution The Internet of Things, APIs, point of sale (POS), mobile wallets, and tokenization create a seamless payments ecosystem by digitally connecting every industry with the payments environment. Consumer demand drivers can be broken down into subcategories, such as real-time payments, a better user experience, and personalization. In 2021, the market for digital payments was estimated at USD 7.36 trillion. It is expected to reach USD 15.27 trillion by 2027, with a CAGR of 12.38% between 2022 and 2027. The technical improvements of smartphones, digital payment cards, and point-of-sale terminals in retail stores are driving the expansion of the industry. According to American Express, the COVID-19 pandemic significantly impacted cardholder spending. Companies are offering contactless payment options to attract customers. This has made the contactless function a global competitive advantage for companies. In light of the preceding progress and development, let's explore what 2022 has in store for you. Look closely at any changes to digital payment methods that could be important in 2022. The Most Prevalent Digital Payment Trends – 2022 Biometric Authentication In 2022, biometric authentication will increase as a trend in the digital payment industry. Biometric authentication utilizes a person's biological and anatomical traits. In addition to fingerprint scanners, face recognition, iris recognition, heartbeat analysis, and vein mapping, the verification process also incorporates fingerprint scanners. It is a very secure payment system based on the unique qualities of each individual. Additionally, it helps establish consumer loyalty and trust. Contactless Payments Customers may make contactless payments by just waving their smartphone in front of the reader. Thus, the payment method becomes faster and more convenient than card insertion. Contactless payments are more secure due to the rapid transfer of encrypted data to the point-of-sale gadget. Mobile Point of Sale Mobile-point-of-sale (mPOS) is a breakthrough technology since it liberates retailers from storefronts and in-store payments. Instead, it is a portable register that operates on a tablet, smartphone, or mobile device. Mobile POS has significantly altered a store's payment procedure by making it more efficient and adaptable. According to Global Market Insights, mPOS will grow at a 19% CAGR between 2020 and 2026. Mobile Wallet Transaction According to Juniper Research, digital and mobile wallet usage will surpass 4.4 billion by 2025. Mobile wallets do not require a real bank account and keep all payment information securely and compactly. This is enabled through Near Field Communication (NFC) technology, which allows devices in close proximity to communicate and share data quickly. With the rise in demand for contactless payments, NFC has become a prominent term in digital payments. Final Word There are many proven ways to send money around the world. It is essential to consider how money moves across borders. The answer depends on the payment's context. Today's businesses want diverse and straightforward methods for international money transfers. The choices available to enterprises range from SWIFT and ACH transfers to digital wallets and cheques to credit cards and even crypto money. Digital payments enable organizations to conduct money transfers efficiently, transparently, and cost-effectively. This will encourage the global economy to continue expanding and strengthening further.

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POS RETAIL

Top Reasons Businesses Choose Cloud-based POS Systems

Article | May 20, 2022

Digital innovations make a significant impact on the payment business. Point-of-sale is one such innovation that eases the payment mode. Traditional POS systems face several obstacles, such as data storage on local servers, higher upfront payments, limited access to the data, and higher costs. On the contrary, a cloud-based POS system is easier and offers more agility and access, making the payment process seamless and less time taking. Customer expectations are constantly changing regarding seamless online and offline payment processes. Cloud-based POS systems ensure the best possible customer experience while staying relevant to the rapidly evolving technology. Making the lives of the customers easier is the primary goal of the payment service provider. Deciding Between Getting a Traditional or A Cloud-Based POS System? POS software has improved over the past decade, and many firms have hopped on the POS system bandwagon. There are different types of POS systems available, and you may get confused, especially if you are new to POS. Purchasing a POS system is a long-term investment and should not be made without extensive research and knowledge. It would be best to compare the pros and cons of traditional and cloud-based POS options. Identify your business's needs and select the right POS system. On-site or existing POS is an old method. The data is stored on local servers and in closed networks. It is commonly known that standard POS systems can be complex and time-consuming. Also, installing large hardware adds to the cost of getting started. If you use older methods, you might be able to access data on-site, but you could lose it. A cloud-based POS is easy to use and easy to get to. The cloud-based POS system is adaptable and can easily add new modules or apps from other corporates. The software is rented by the month or year. Methods that use the cloud allow mobile access which means you can leverage the functionality of mobile POS without fully implementing a mobile POS system. POS software that runs in the cloud is also automatically backed up. Cloud-based POS software offers incredible benefits for your business. Reasons for Opting for a Cloud-based POS System Cloud POS Systems Are More Secure A cloud-based POS system lowers all types of risks due to stringent security standards. Cloud technology allows the POS software to automatically backup the data and sync via remote servers. The regular updating of the system increases the security level of the software. Remote System Access Switching to a cloud-based POS system allows you to access your back-office functionality from anywhere. This capability gives you the ability to receive important updates regarding inventory or vendor issues on your mobile or home computer. You will also benefit from the security of cloud backup for your data. Cost-effective Cloud-based POS may appear to be more expensive than conventional POS systems. Nevertheless, cloud-based technologies are preferable for SMBs. In contrast to traditional POS systems, cloud-based SaaS has no upfront costs and has low monthly rates. Automatic software updates are delivered, and the system can update itself. Better Customer Service Cloud POS is compatible with various payment options and can send invoices through email or SMS. This enhances the purchase experience for your brand's customers. Customers interested in simple technology like simple processes are thus satisfied with the commercial services a POS system delivers. By choosing a cloud-based POS system, you'll always be able to meet customer needs quickly. Also, remember that you can get updates, which are meant to change some features to fit how people use them. Conclusion We’ve seen a few reasons that why you should consider transitioning to a cloud-based point-of-sale system, but the list is unlimited. If you have not considered implementing a point-of-sale system, now is the time to do so. The most prominent upside is that a sound POS system facilitates sales and increases the capacity to attract more clients.

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Spotlight

Art Technology Group

ATG provides the most advanced cross-channel commerce software and services to fuel the growth of the world’s top brands. Offering the industry’s leading commerce solution, ATG works in partnership with clients to drive sales via a personalized customer experience – unifying and optimizing interactions across the Web, contact center, mobile devices, social media, physical stores, and other key channels. Exclusively focused on online and cross-channel commerce, ATG is uniquely capable of powering the most innovative and successful commerce experiences, with results that outperform industry norms.

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Sionic Enters Multi-Year Agreement With Google Cloud To Host ULink™ Commerce Services Platform

Sionic | June 30, 2022

Sionic, a leading provider of omni-commerce, consumer-to-business payments solutions, today announced it has selected Google Cloud as the exclusive provider of cloud services for the nationwide rollout of its real-time, bank-to-bank digital payment service, enabling instant cash deposits from customers to merchants’ accounts at the point of sale. After an eight-year run with Amazon Web Services (AWS) for the hosting of its mobile commerce platform, Sionic chose Google Cloud to underpin its ULink mobile, online, in-store and in-vehicle service experiences. “We invested a lot of time with the Google Cloud team to thoroughly understand the value and benefits of Google Cloud over AWS, Having that level of interaction and support from knowledgeable, real human beings was a great first impression. Google Cloud’s focus on security, scalability, and sustainability mirrors our objectives as we bring current and future solutions to market. We have greatly decreased our infrastructure management needs and increased our development velocity by using Cloud Run, Cloud SQL and Big Query.” -said Justin Turner, Director of Product for Sionic. The payments industry is increasingly embracing the security and scalability that is offered by cloud technology, said Yolande Piazza, Vice President, Financial Services, Google Cloud. “We look forward to working with Sionic to enable its bank-to-bank digital payment service and enhance the payments experience for customers. Erica Burris, VP Strategy and Product for Sionic, said, We are anticipating steady, month-over-month transaction volume growth as we connect our Pay-by-Bank service to existing card payment providers already processing billions of transactions annually. About Sionic- Atlanta-based Sionic is leading The Great Reallocation in digital payments by delivering instant bank-to-bank transfers from consumers to merchants. Sionic's market first ULink™ is bringing real-time direct deposits to the point of sale via mobile, online, in store or in vehicle experiences. The company has partnered with top financial institution owners of The RTP Network for bank payments and CyberSource, a Visa solution, for secure card payment processing. Merchants accepting real-time payments bypass expensive card swipe fees and receive POS cash deposits immediately. Consumers may receive perks for paying with their bank accounts.

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GoTab Delivers Multi-Operator Locations New Features to Streamline Guest Ordering & Payment While Dramatically Simplifying Operator Administration

GoTab | August 10, 2022

GoTab, a leading restaurant commerce platform, today announced new capabilities that enable multi-operator locations such as food halls, festivals, stadiums and others, to automate vendor payouts while enabling a streamlined ordering and payment experience for guests. With GoTab for Multi-Operator Locations, vendors receive individualized control of menu management and reporting, as well as direct payouts, including taxes and tips, on a daily basis. Ideal for food halls, entertainment venues, stadiums and more, GoTab creates a unified QR code ordering experience for all active vendors within a parent location, simplifying payment for guests and providing vendors with increased visibility, customization and sales transparency. Based on an analysis of existing operators that use QR ordering, GoTab has proven to make a direct impact resulting in 20% higher tips, 35-50% higher check averages, 25% faster table turns, and 30-50% increased labor efficiency. "As guests flood back to food halls, stadiums and other entertainment venues, they've come to expect the convenience of digital – fast, easy-to-use mobile ordering, one-touch payment and more. GoTab for Multi-Operator Locations empowers vendors to deliver that integrated ordering experience for guests, while reaping the benefits of increased visibility within the parent location, daily payouts, seamless menu management, and ultimately, increased sales." -Tim McLaughlin, CEO and Co-Founder GoTab. How Multi-Operator Works Individual vendors within a food hall, entertainment venue, stadium, or other multi-merchant location will have access to their own dashboard and create their personalized menu featuring available food offerings or retail products, which is then shared with the parent location. Guests can scan and order from a single QR code showcasing all of the vendors and their customized menus. Orders are then routed to the respective vendors' Kitchen Display System and/or printer for fulfilment. Once guests pay their tab, tips are allocated to each vendor by percentage of sales. A Unifying Experience for Guests with Individualized Control and Reporting for Vendors Purpose-built to streamline the vendor and guest experience, GoTab for Multi-Operator Locations provides the simplest way for guests to order across vendors – without having to download an app – and the easiest way for vendors to optimize order efficiency, receive payout and gain visibility. This new solution prioritizes transparency in sales, providing real-time access to sales and tab data and transferring payouts, including taxes and tips, directly to each vendor on a daily basis. For multi-vendor transactions, tips are automatically allocated by percentage of sales, which can be automated to the parent location. In addition, despite living on the same QR code, each vendor has the ability to create their own menus, products and messages that align best with their brand, showcasing consistency and easing communication with their guests. Further, since guests view all uploaded menus from a single QR code, each venue has more visibility across the parent location, increasing the likelihood of individual sales. GoTab for Multi-Operator Locations is revolutionizing the vendor experience at participating venues through first-of-its kind technology designed to simplify the guest ordering experience while empowering vendors with complete menu control, quicker payouts, real-time sales reports and more. About GoTab: GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing.

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HungerRush Launches OrderAI Talk to Deliver an Engaging Phone Ordering Experience, While Flexibly Transforming Phone Ordering

HUNGER RUSH | August 16, 2022

HungerRush™, the leading cloud software provider for the restaurant industry, today announced the general availability and early pilot results of its OrderAI Talk product.OrderAI Talk allows restaurant consumers to place phone orders with an artificially intelligent phone bot. It supports increased restaurant efficiency and customer satisfaction through improved order accuracy, accurate and complete voice recognition, full-menu integration, no hold times and a fully integrated POS system with order confirmation and delivery and payment options. OrderAI Talk is the ideal solution for multi-unit restaurants with at least 10 locations, and a high phone order volume. Key benefits of OrderAI Talk include the following: Increased order accuracy: Complex menus can be easily integrated with OrderAI Talk so that phone-in customers can customize their orders just as they would if they were in store or talking to a live person. Ability to upsell every order: The intelligent AI system learns consumer behaviors to engage in smart upselling and smart targeted marketing with each call. Alleviate challenges from staffing issues: Whether it’s small staffs or overworked team members, OrderAI Talk decreases stress on staff by allowing them to forget the phone and focus on what matters most, making great food. Opt-in to Text Marketing & Ordering: Providing the ability to expand marketing reach and transform analog customers to digital. Automatically send OrderAI Talk customers a text marketing message one week later giving them the ability to quickly respond and place that order via text. 29% of customers who received OrderAI Text marketing placed at least one or more repeat orders. Improved customer experience: No more busy signals or hold music. Customers can place their orders quickly and seamlessly through the automated attendant from order placement through payment. Of customers that start an OrderAI Talk order, 92% result in completed orders. “We are continually working toward creating more streamlined services that benefit both the restaurant and customers, “By innovating and improving the existing technologies in place, we can free up more time for employees to focus their time on customer satisfaction and food quality.” Perry Turbes, CEO of HungerRush. About HungerRush HungerRush is a leading provider of integrated restaurant solutions that make it easier to delight guests, drive loyalty, and manage restaurants from anywhere. HungerRush 360 is our flagship all-in-one cloud POS system that integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. HungerRush OrderAI Text is an innovative text-to-order AI solution, which allows customers to place orders via text without application downloads and user acquisition.

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Sionic Enters Multi-Year Agreement With Google Cloud To Host ULink™ Commerce Services Platform

Sionic | June 30, 2022

Sionic, a leading provider of omni-commerce, consumer-to-business payments solutions, today announced it has selected Google Cloud as the exclusive provider of cloud services for the nationwide rollout of its real-time, bank-to-bank digital payment service, enabling instant cash deposits from customers to merchants’ accounts at the point of sale. After an eight-year run with Amazon Web Services (AWS) for the hosting of its mobile commerce platform, Sionic chose Google Cloud to underpin its ULink mobile, online, in-store and in-vehicle service experiences. “We invested a lot of time with the Google Cloud team to thoroughly understand the value and benefits of Google Cloud over AWS, Having that level of interaction and support from knowledgeable, real human beings was a great first impression. Google Cloud’s focus on security, scalability, and sustainability mirrors our objectives as we bring current and future solutions to market. We have greatly decreased our infrastructure management needs and increased our development velocity by using Cloud Run, Cloud SQL and Big Query.” -said Justin Turner, Director of Product for Sionic. The payments industry is increasingly embracing the security and scalability that is offered by cloud technology, said Yolande Piazza, Vice President, Financial Services, Google Cloud. “We look forward to working with Sionic to enable its bank-to-bank digital payment service and enhance the payments experience for customers. Erica Burris, VP Strategy and Product for Sionic, said, We are anticipating steady, month-over-month transaction volume growth as we connect our Pay-by-Bank service to existing card payment providers already processing billions of transactions annually. About Sionic- Atlanta-based Sionic is leading The Great Reallocation in digital payments by delivering instant bank-to-bank transfers from consumers to merchants. Sionic's market first ULink™ is bringing real-time direct deposits to the point of sale via mobile, online, in store or in vehicle experiences. The company has partnered with top financial institution owners of The RTP Network for bank payments and CyberSource, a Visa solution, for secure card payment processing. Merchants accepting real-time payments bypass expensive card swipe fees and receive POS cash deposits immediately. Consumers may receive perks for paying with their bank accounts.

Read More

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GoTab Delivers Multi-Operator Locations New Features to Streamline Guest Ordering & Payment While Dramatically Simplifying Operator Administration

GoTab | August 10, 2022

GoTab, a leading restaurant commerce platform, today announced new capabilities that enable multi-operator locations such as food halls, festivals, stadiums and others, to automate vendor payouts while enabling a streamlined ordering and payment experience for guests. With GoTab for Multi-Operator Locations, vendors receive individualized control of menu management and reporting, as well as direct payouts, including taxes and tips, on a daily basis. Ideal for food halls, entertainment venues, stadiums and more, GoTab creates a unified QR code ordering experience for all active vendors within a parent location, simplifying payment for guests and providing vendors with increased visibility, customization and sales transparency. Based on an analysis of existing operators that use QR ordering, GoTab has proven to make a direct impact resulting in 20% higher tips, 35-50% higher check averages, 25% faster table turns, and 30-50% increased labor efficiency. "As guests flood back to food halls, stadiums and other entertainment venues, they've come to expect the convenience of digital – fast, easy-to-use mobile ordering, one-touch payment and more. GoTab for Multi-Operator Locations empowers vendors to deliver that integrated ordering experience for guests, while reaping the benefits of increased visibility within the parent location, daily payouts, seamless menu management, and ultimately, increased sales." -Tim McLaughlin, CEO and Co-Founder GoTab. How Multi-Operator Works Individual vendors within a food hall, entertainment venue, stadium, or other multi-merchant location will have access to their own dashboard and create their personalized menu featuring available food offerings or retail products, which is then shared with the parent location. Guests can scan and order from a single QR code showcasing all of the vendors and their customized menus. Orders are then routed to the respective vendors' Kitchen Display System and/or printer for fulfilment. Once guests pay their tab, tips are allocated to each vendor by percentage of sales. A Unifying Experience for Guests with Individualized Control and Reporting for Vendors Purpose-built to streamline the vendor and guest experience, GoTab for Multi-Operator Locations provides the simplest way for guests to order across vendors – without having to download an app – and the easiest way for vendors to optimize order efficiency, receive payout and gain visibility. This new solution prioritizes transparency in sales, providing real-time access to sales and tab data and transferring payouts, including taxes and tips, directly to each vendor on a daily basis. For multi-vendor transactions, tips are automatically allocated by percentage of sales, which can be automated to the parent location. In addition, despite living on the same QR code, each vendor has the ability to create their own menus, products and messages that align best with their brand, showcasing consistency and easing communication with their guests. Further, since guests view all uploaded menus from a single QR code, each venue has more visibility across the parent location, increasing the likelihood of individual sales. GoTab for Multi-Operator Locations is revolutionizing the vendor experience at participating venues through first-of-its kind technology designed to simplify the guest ordering experience while empowering vendors with complete menu control, quicker payouts, real-time sales reports and more. About GoTab: GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing.

Read More

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HungerRush Launches OrderAI Talk to Deliver an Engaging Phone Ordering Experience, While Flexibly Transforming Phone Ordering

HUNGER RUSH | August 16, 2022

HungerRush™, the leading cloud software provider for the restaurant industry, today announced the general availability and early pilot results of its OrderAI Talk product.OrderAI Talk allows restaurant consumers to place phone orders with an artificially intelligent phone bot. It supports increased restaurant efficiency and customer satisfaction through improved order accuracy, accurate and complete voice recognition, full-menu integration, no hold times and a fully integrated POS system with order confirmation and delivery and payment options. OrderAI Talk is the ideal solution for multi-unit restaurants with at least 10 locations, and a high phone order volume. Key benefits of OrderAI Talk include the following: Increased order accuracy: Complex menus can be easily integrated with OrderAI Talk so that phone-in customers can customize their orders just as they would if they were in store or talking to a live person. Ability to upsell every order: The intelligent AI system learns consumer behaviors to engage in smart upselling and smart targeted marketing with each call. Alleviate challenges from staffing issues: Whether it’s small staffs or overworked team members, OrderAI Talk decreases stress on staff by allowing them to forget the phone and focus on what matters most, making great food. Opt-in to Text Marketing & Ordering: Providing the ability to expand marketing reach and transform analog customers to digital. Automatically send OrderAI Talk customers a text marketing message one week later giving them the ability to quickly respond and place that order via text. 29% of customers who received OrderAI Text marketing placed at least one or more repeat orders. Improved customer experience: No more busy signals or hold music. Customers can place their orders quickly and seamlessly through the automated attendant from order placement through payment. Of customers that start an OrderAI Talk order, 92% result in completed orders. “We are continually working toward creating more streamlined services that benefit both the restaurant and customers, “By innovating and improving the existing technologies in place, we can free up more time for employees to focus their time on customer satisfaction and food quality.” Perry Turbes, CEO of HungerRush. About HungerRush HungerRush is a leading provider of integrated restaurant solutions that make it easier to delight guests, drive loyalty, and manage restaurants from anywhere. HungerRush 360 is our flagship all-in-one cloud POS system that integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. HungerRush OrderAI Text is an innovative text-to-order AI solution, which allows customers to place orders via text without application downloads and user acquisition.

Read More

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