What Is Omnichannel Retail? Your Business Strategy for 2022

February 4, 2022 | 332 views

Think ‘omnichannel retail,’ and the first brands that spring to mind might be Target, Alibaba, or Best Buy. The term is usually associated with giant brands and mass merchants—but it doesn’t have to be.


Walmart, Amazon, Sephora, and their ilk may dominate the headlines as early adopters achieving great feats, such as one-hour store pickup, record sales after a viral TikTok, or loyalty-boosting mobile apps. But omnichannel retail is just as achievable for small-to mid-sized brands and just as critical to future success.

Spotlight

Tulip

Tulip provides a suite of cloud-based solutions that let retailers overcome industry challenges and set a new standard for omnichannel commerce. Partnered with Apple and Salesforce, Tulip equips sophisticated retailers to build connections with customers, fulfill orders, checkout purchases, and optimize operations in order to create the end-to-end experience modern customers expect. Leading retailers like Mulberry, Saks Fifth Avenue, Kendra Scott, Kate Spade, COACH, and Michael Kors use Tulip to elevate the shopping experience, increase sales, and improve customer service across channels.

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POS SOLUTIONS, POS HARDWARE

Why Businesses Should Switch to Cloud-based POS System

Article | August 18, 2022

Embrace the future and need of business operations with cloud-based POS systems. Experience unrivaled features such as unparalleled flexibility, scalability, real-time analytics, and more. Introduction Key Reasons for Businesses to Switch to Cloud-based POS System • Accessibility and Mobility • Flexibility and Mobility • Scalability • Improved customer experience • Cost saving Introduction With constant evolution in payment technologies, businesses are constantly looking for innovative ways to streamline their operations and improve their bottom line. As a result, innovative payment solutions are increasingly playing a crucial role in enhancing their transforming and upscaling businesses. One such technology that has revolutionized the way businesses operate is cloud-based POS systems. A significant transition from traditional POS systems to cloud-based POS systems has been witnessed in recent years. Businesses worldwide are increasingly deploying cloud-based point of sale systems to adapt to emerging paymentFrom enhanced security to real-time data accessibility and improved customer experience, learn why businesses should make the switch to cloud-based POS systems. technologies, improve customer experience, enhance payment security, and others. According to a study by SalesForce, more than 20% of retail businesses currently use a cloud-based POS, and around 29% of businesses plan to deploy it in the coming future. Key Reasons for Businesses to Switch to Cloud-based POS System Payment processes are presently propelled by connectivity and technological advancements, which have resulted in a significant impact on the payments industry. Consequently, it has become imperative for businesses to adopt point-of-sale systems powered by agile, cloud-based software to harness the full benefits of modern cutting-edge technology. Deploying a cloud point of sale system can guarantee optimal customer experience to businesses while remaining aligned with the rapidly evolving technological landscape. Here are the primary reasons why businesses should contemplate the adoption of a cloud based POS system: Real-Time Accessibility In today's fast-paced business environment, the abilityto access real-time data is crucial.Cloud-based POS systems allow businesses to access data from any device with internet access, enabling real-time inventory management, sales tracking, and customer insights. This real-time data accessibility empowers enterprises to make informed decisions, optimize operations, and improve customer experience. Flexibility and Mobility Cloud POS solutions are highly flexible, making it easier for businesses to adapt to changing needs and ecosystems. Leveraging a POS system, businesses can quickly and easily add or remove products, update pricing, and make other changes to their inventory. Furthermore, with the accessibility from any location, these cloud based retail POS systems enable employees/ staff to work remotely. These capabilities are especially useful for businesses that sell seasonal products, experience fluctuations in demand, or have multiple locations. Scalability With legacy POS systems, businesses need to invest in new hardware to expand their operations, which can be costly and time-consuming. However, cloud-based POS systems offer businesses the flexibility to scale up or down their operations without worrying about upgrading their hardware. In addition, businesses can seamlessly add new locations, products, and users without any hardware upgrades. Improved Customer Experience Cloud-based POS systems for retail enable businesses to provide a seamless customer experience by allowing employees to access customer data from any device with an internet connection. This allows businesses to personalize their offerings, offer faster service, and resolve customer complaints quickly. The ability to access real-time data also enables businesses to anticipate customer needs and preferences, allowing them to provide tailored promotions and recommendations. Cost Savings Businesses need to invest in expensive hardware and software, access as well as pay for ongoing maintenance and support while using a legacy POS system. Switching to a cloud POS system can result in significant cost savings for businesses. As these POS solutions require minimal hardware and software investments and often come with a low monthly subscription fee, businesses can save on maintenance and support costs, as these are typically included in the subscription fee. Bottom Line A cloud-based POS system with seamless integration offers an extensive business overview and can perform operations much more than accept orders and payments. Not only does it streamline services, but it also provides insightful data and simplifies day-to-day business management, allowing business owners to focus on development. It is evident that combining day-to-day operations with cloud-based POS software is now a critical requirement for businesses. In addition, the technological evolution of these systems in recent years and the possibilities for continuous development have made point-of-sale data, inventory, staff, and payment management much easier for businesses. Since the world is becoming increasingly digital, it is imperative that businesses adapt and adopt cloud-based POS systems to remain competitive and relevant. Therefore, businesses should consider the benefits of cloud-based POS systems and make the switch to ensure long-term success and growth.

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POS SOLUTIONS

Retail ,Wholesale Trade,Ecommerce,Retail,E-commerce,point of sale.

Article | July 12, 2022

Last July, a small group representing the giants of the tech industry gathered in the seat of US government, Washington DC. They probably didn’t want to be there. Congress had summoned their employers Apple, Facebook, Google, and Amazon to answer questions about the command they hold over the markets they operate in. On Amazon’s behalf, associate general counsel Nate Sutton spoke in defense of his employer’s role in US retail. Throughout, he argued that Amazon isn’t so powerful as to be able to control prices and stifle competition. Amazon, he pointed out, makes up less than 1% of retail globally. In the US, it accounts for around 4% of retail. In fact, Walmart is much larger than Amazon, he said. In terms of sales, Sutton is right. Walmart reported $510 billion in total sales across its US and international segments in the 2019 fiscal year, versus Amazon’s $233 billion in roughly the same period.

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POS SOLUTIONS

How SMEs can emulate the success of Amazon through ecommerce personalization

Article | March 23, 2022

Whatever your feelings are towards Amazon, there is no denying that they have revolutionised ecommerce and now set the bar for the personalised experience of users when it comes to online shopping. So much so that it was recently reported that they have more than a 30% share of the UK’s ecommerce market. With statistics like this, it may feel like it is impossible to compete, especially as Amazon has huge tech and marketing budgets at its disposal. However, all is not lost. It is possible for SMEs to learn from the forerunner and implement some of their most successful techniques, with regards to their use of ecommerce personalisation and AI, to increase sales cost effectively.

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How Retailers Can Utilize In-Store Digital Signage

Article | February 10, 2020

Consumer attention is shifting. Brick-and-mortar stores must now compete with e-retailers as customers spend more time online, thanks to targeted ads and personalized deals. As noted by Digital eCommerce, online sales rose almost 18 percent last year to $3.46 trillion worldwide and are on track to top $892 billion across the U.S. in less than two years. This shift has alerted most brands to the need for a retail evolution to ensure ongoing success. With e-commerce sales still accounting for just under 10 percent of retail revenues, businesses have an opportunity to boost sales and raise their brand profile — if they can reliably capture consumer interest. One solution: effective and engaging digital signage. Retailers Can Capture Crucial In-Store Moments To capture attention and drive conversion, businesses must capitalize on what Google calls micro-moments, when customers leverage their mobile devices to discover more information, find a price or pinpoint a vendor online.

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Spotlight

Tulip

Tulip provides a suite of cloud-based solutions that let retailers overcome industry challenges and set a new standard for omnichannel commerce. Partnered with Apple and Salesforce, Tulip equips sophisticated retailers to build connections with customers, fulfill orders, checkout purchases, and optimize operations in order to create the end-to-end experience modern customers expect. Leading retailers like Mulberry, Saks Fifth Avenue, Kendra Scott, Kate Spade, COACH, and Michael Kors use Tulip to elevate the shopping experience, increase sales, and improve customer service across channels.

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POS RETAIL

Onbe Adds PayPal and Venmo to Power Quick Disbursements to Millions of Recipients

Businesswire | June 01, 2023

Onbe,a leading business to consumer disbursements financial technology company, today announces the addition of PayPal and Venmo* functionalities to its product offerings. With PayPal and Venmo, Onbe’s clients now have more options to provide fast, seamless and secure digital choices to their recipients within Onbe’s existing product suite. Onbe’s 2023 Future of Payments report shows overwhelming preferences for digital payments, with 73% of respondents choosing digital payments and 60% of respondents choosing PayPal as their preferred digital wallet. PayPal and Venmo join nine other payment options including Apple Pay, Samsung Pay, physical cards, domestic and international ACH transfers, among others – all within Onbe’s single, unified payouts gateway. Clients can work with Onbe to offer PayPal and Venmo to their recipients quickly and begin delivering payments to nearly 400 million active consumer accounts globally, with funds available for use within minutes. The addition of the two popular digital wallets also offers industries that have historically used checks, such as medical patient refunds and ReCommerce, the ability to continue to modernize their payment stack and meet recipient expectations. For example, 74% of patient refunds are still paid by check, even though most consumers prefer digital payments, according to research from Aite-Novarica Group. With this new integration, PayPal is extending its ubiquity in the market. “We’re proud to incorporate PayPal and Venmo into Onbe’s unified payouts gateway, providing a single point of integration to access new modalities for our clients' software platforms, further expanding on our promise to deliver convenience, speed and security,” said Bala Janakiraman, Onbe CEO. “Onbe's ability to deliver funds via a seamless experience for payees on behalf of our clients is fundamental to the modern, streamlined client and recipient experience.” With growing demand and expectations for digital payments, Onbe’s collaboration with PayPal and Venmo further enhances business’ ability to meet the needs of recipients through a single payouts gateway, empowering payee choice, delivering modern payments and reaching new audiences with fast, secure and seamless payments. About Onbe With more than 25 years of industry experience and offices in Chicago, Philadelphia and London, Onbe is a fintech that manages and modernizes customer and workforce disbursements for corporate clients ranging from mid-market to the Fortune 500. Onbe’s team of experts and technology platform offers clients a turnkey solution to offload their entire B2C payment operations, relieving them of the cost, complexity and risk that come with orchestrating these payments in-house. Backed by top-tier investors, Onbe delivers on today’s consumer expectations for instant, digital and seamless payments.

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SECURITY

Klarpay AG Enhances Global Payment Solutions with Local ACH Payments in 40+ Currencies

PRnewswire | June 02, 2023

The integration of international ACH payments significantly streamlines the process for in-country transfers, providing faster clearing times and significantly lower transaction costs for both senders and recipients. "This addition to our platform enhances the capabilities of our customers, allowing them to seamlessly process payments both internationally and domestically, ultimately driving efficiency and cost savings," said Martynas Bieliauskas, CEO of Klarpay AG. "Our mission is to provide flexible, reliable, and cost-effective payment solutions for our clients around the globe. This expansion is a testament to that commitment." In an increasingly globalised world, the ability to perform secure, efficient, and low-cost transactions across borders is crucial. The new multi-country ACH capability is particularly beneficial for online companies with international operations needing to process salary payments, social media monetization platforms paying influencers, freelancers and online businesses needing to send payments internationally. About Klarpay AG. Klarpay AG is a leading fintech company offering online businesses access to multi-currency IBAN accounts, global payment acceptance, and digital disbursement solutions. As the first Swiss-licensed fintech company to work exclusively with e-commerce, digital entrepreneurs, and social media influencers, Klarpay seeks to empower digital businesses through borderless, scalable, bespoke business accounts and payment solutions. Founded in 2019, Klarpay AG is a deposit-taking financial institution authorised and regulated by the Swiss Financial Market Supervisory Authority (FINMA) under the Swiss Federal Banking Act, Article 1b.

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POS SOLUTIONS, POS HARDWARE

Mercatus and Eagle Eye Announce Strategic Partnership to Enhance Grocery eCommerce Experiences

businesswire | May 22, 2023

Mercatus, a leading provider of grocery eCommerce solutions, and Eagle Eye, a global digital marketing technology company that helps retail and hospitality companies build more personalized relationships with customers, today announced a strategic partnership to bring innovative, data-driven marketing capabilities to their grocery clients' eCommerce experiences. The partnership aims to help grocery retailers deliver more personalized and targeted digital promotions, leveraging the power of Eagle Eye's customer engagement platform in combination with Mercatus' industry-leading grocery eCommerce platform. The collaboration will enable grocery retailers to create seamless, engaging, and tailored online shopping experiences for their customers and improve the overall performance of their loyalty programs. "Mercatus is committed to providing our clients with the best tools and solutions to drive online revenue growth and enhance customer relationships," said Sylvain Perrier, president and CEO, Mercatus. "By partnering with Eagle Eye, we are able to offer our clients cutting-edge customer engagement solutions that will revolutionize their eCommerce experiences and help them stay ahead of the competition." Eagle Eye's digital customer engagement platform provides retailers with real-time customer data which can be used to create personalized promotional initiatives to drive customer loyalty and increase sales. Integrating Eagle Eye's technology with Mercatus' platform will create a unified, data-driven eCommerce solution for grocery retailers so they can better understand their customers and deliver highly personalized experiences to them. "We are excited to collaborate with Mercatus and bring our customer engagement solutions to their impressive roster of grocery clients," said Tim Mason, CEO of Eagle Eye. "Together, we will enable grocery retailers to build deeper connections with their customers and capitalize on the rapidly evolving first-party eCommerce landscape." The strategic partnership between Mercatus and Eagle Eye represents a significant step forward in delivering innovative, data-driven marketing solutions to the grocery industry. As the partnership continues to evolve, the two companies will explore new ways to leverage their combined expertise and technology offerings to drive growth and create value for their clients. About Mercatus Mercatus helps leading grocers get back in charge of their eCommerce experience, empowering them to deliver exceptional retailer-branded, end-to-end online shopping, from store to door. Our expansive network of more than 60 integration partners allows grocers to work with their partners of choice, on their terms. Together, we enable clients to create authentic digital shopping experiences with solutions to drive shopper engagement, grow share of wallet and achieve profitability, while quickly adapting to changes in customer behavior. The Mercatus Digital Commerce platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire’s Grocery Company, Kowalski’s Markets, Buehler's Fresh Foods, WinCo Foods, Smart & Final, Stater Bros. Markets, Southeastern Grocers’ Fresco y Más, Harveys Supermarket and Winn-Dixie grocery stores among others.

Read More

POS RETAIL

Onbe Adds PayPal and Venmo to Power Quick Disbursements to Millions of Recipients

Businesswire | June 01, 2023

Onbe,a leading business to consumer disbursements financial technology company, today announces the addition of PayPal and Venmo* functionalities to its product offerings. With PayPal and Venmo, Onbe’s clients now have more options to provide fast, seamless and secure digital choices to their recipients within Onbe’s existing product suite. Onbe’s 2023 Future of Payments report shows overwhelming preferences for digital payments, with 73% of respondents choosing digital payments and 60% of respondents choosing PayPal as their preferred digital wallet. PayPal and Venmo join nine other payment options including Apple Pay, Samsung Pay, physical cards, domestic and international ACH transfers, among others – all within Onbe’s single, unified payouts gateway. Clients can work with Onbe to offer PayPal and Venmo to their recipients quickly and begin delivering payments to nearly 400 million active consumer accounts globally, with funds available for use within minutes. The addition of the two popular digital wallets also offers industries that have historically used checks, such as medical patient refunds and ReCommerce, the ability to continue to modernize their payment stack and meet recipient expectations. For example, 74% of patient refunds are still paid by check, even though most consumers prefer digital payments, according to research from Aite-Novarica Group. With this new integration, PayPal is extending its ubiquity in the market. “We’re proud to incorporate PayPal and Venmo into Onbe’s unified payouts gateway, providing a single point of integration to access new modalities for our clients' software platforms, further expanding on our promise to deliver convenience, speed and security,” said Bala Janakiraman, Onbe CEO. “Onbe's ability to deliver funds via a seamless experience for payees on behalf of our clients is fundamental to the modern, streamlined client and recipient experience.” With growing demand and expectations for digital payments, Onbe’s collaboration with PayPal and Venmo further enhances business’ ability to meet the needs of recipients through a single payouts gateway, empowering payee choice, delivering modern payments and reaching new audiences with fast, secure and seamless payments. About Onbe With more than 25 years of industry experience and offices in Chicago, Philadelphia and London, Onbe is a fintech that manages and modernizes customer and workforce disbursements for corporate clients ranging from mid-market to the Fortune 500. Onbe’s team of experts and technology platform offers clients a turnkey solution to offload their entire B2C payment operations, relieving them of the cost, complexity and risk that come with orchestrating these payments in-house. Backed by top-tier investors, Onbe delivers on today’s consumer expectations for instant, digital and seamless payments.

Read More

SECURITY

Klarpay AG Enhances Global Payment Solutions with Local ACH Payments in 40+ Currencies

PRnewswire | June 02, 2023

The integration of international ACH payments significantly streamlines the process for in-country transfers, providing faster clearing times and significantly lower transaction costs for both senders and recipients. "This addition to our platform enhances the capabilities of our customers, allowing them to seamlessly process payments both internationally and domestically, ultimately driving efficiency and cost savings," said Martynas Bieliauskas, CEO of Klarpay AG. "Our mission is to provide flexible, reliable, and cost-effective payment solutions for our clients around the globe. This expansion is a testament to that commitment." In an increasingly globalised world, the ability to perform secure, efficient, and low-cost transactions across borders is crucial. The new multi-country ACH capability is particularly beneficial for online companies with international operations needing to process salary payments, social media monetization platforms paying influencers, freelancers and online businesses needing to send payments internationally. About Klarpay AG. Klarpay AG is a leading fintech company offering online businesses access to multi-currency IBAN accounts, global payment acceptance, and digital disbursement solutions. As the first Swiss-licensed fintech company to work exclusively with e-commerce, digital entrepreneurs, and social media influencers, Klarpay seeks to empower digital businesses through borderless, scalable, bespoke business accounts and payment solutions. Founded in 2019, Klarpay AG is a deposit-taking financial institution authorised and regulated by the Swiss Financial Market Supervisory Authority (FINMA) under the Swiss Federal Banking Act, Article 1b.

Read More

POS SOLUTIONS, POS HARDWARE

Mercatus and Eagle Eye Announce Strategic Partnership to Enhance Grocery eCommerce Experiences

businesswire | May 22, 2023

Mercatus, a leading provider of grocery eCommerce solutions, and Eagle Eye, a global digital marketing technology company that helps retail and hospitality companies build more personalized relationships with customers, today announced a strategic partnership to bring innovative, data-driven marketing capabilities to their grocery clients' eCommerce experiences. The partnership aims to help grocery retailers deliver more personalized and targeted digital promotions, leveraging the power of Eagle Eye's customer engagement platform in combination with Mercatus' industry-leading grocery eCommerce platform. The collaboration will enable grocery retailers to create seamless, engaging, and tailored online shopping experiences for their customers and improve the overall performance of their loyalty programs. "Mercatus is committed to providing our clients with the best tools and solutions to drive online revenue growth and enhance customer relationships," said Sylvain Perrier, president and CEO, Mercatus. "By partnering with Eagle Eye, we are able to offer our clients cutting-edge customer engagement solutions that will revolutionize their eCommerce experiences and help them stay ahead of the competition." Eagle Eye's digital customer engagement platform provides retailers with real-time customer data which can be used to create personalized promotional initiatives to drive customer loyalty and increase sales. Integrating Eagle Eye's technology with Mercatus' platform will create a unified, data-driven eCommerce solution for grocery retailers so they can better understand their customers and deliver highly personalized experiences to them. "We are excited to collaborate with Mercatus and bring our customer engagement solutions to their impressive roster of grocery clients," said Tim Mason, CEO of Eagle Eye. "Together, we will enable grocery retailers to build deeper connections with their customers and capitalize on the rapidly evolving first-party eCommerce landscape." The strategic partnership between Mercatus and Eagle Eye represents a significant step forward in delivering innovative, data-driven marketing solutions to the grocery industry. As the partnership continues to evolve, the two companies will explore new ways to leverage their combined expertise and technology offerings to drive growth and create value for their clients. About Mercatus Mercatus helps leading grocers get back in charge of their eCommerce experience, empowering them to deliver exceptional retailer-branded, end-to-end online shopping, from store to door. Our expansive network of more than 60 integration partners allows grocers to work with their partners of choice, on their terms. Together, we enable clients to create authentic digital shopping experiences with solutions to drive shopper engagement, grow share of wallet and achieve profitability, while quickly adapting to changes in customer behavior. The Mercatus Digital Commerce platform is used by leading North American retailers, including Weis Markets, Save Mart brands, Brookshire’s Grocery Company, Kowalski’s Markets, Buehler's Fresh Foods, WinCo Foods, Smart & Final, Stater Bros. Markets, Southeastern Grocers’ Fresco y Más, Harveys Supermarket and Winn-Dixie grocery stores among others.

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