POS SOLUTIONS,POS RETAIL
Arryved | September 21, 2022
Arryved, the industry's most trusted point of sale system, announced today that their system now integrates with Fresh KDS. Fresh KDS is a paperless order management and guest communication system suited for food and beverage businesses of all sizes. In addition to organizing kitchen operations, it allows businesses to seamlessly communicate with guests via SMS texting.Fresh is committed to optimizing kitchen efficiency and the guest experience, pioneering the first cloud-based kitchen display system (KDS). Fresh is the premier innovator in the kitchen display space, focused entirely on driving speed of service, order accuracy, and guest experience. While operators navigate the shift to digital ordering and delivery, Fresh continues to bring previously unavailable enterprise features to independent operators. Fresh offers an intuitive mobile app that beautifully displays orders on a tablet (Android or iOS) in the food production area. Touchscreen ticket management lets KDS users split tickets between kitchen stations, color code tickets based on time elapsed, and even use custom hold times to fire orders at specific times. By improving efficiency and streamlining communication, Fresh KDS ultimately reduces mistakes which results in a better dining experience for guests. From an old school restaurant perspective, which is the way we used to operate, tickets would come in, and the chef or expeditor is standing there shouting out the order. We're just too high volume for that. It was getting to the point where it was slowing us down and it was a detriment to the guest experience," said Jeff Skiba, Director of Hospitality at Captain Lawrence Brewing Company, about the chaos in their kitchen prior to using Arryved's Fresh KDS integration. Now, each cook only sees the dishes they need to make at their particular station, and they don't have to rely on hearing a call from the expeditor. "It's helped us be faster in the kitchen. Speed is key when you have hungry mouths to feed. Plus, Fresh goes above and beyond typical KDS solutions with their SMS notification capabilities. This innovation allows merchants to automatically communicate with guests about their order via text. Merchants can customize messages to guests right from the KDS, notifying them when their order is received and when it's ready for pickup. Streamlined communication lets busy kitchens set clear expectations and offers comforting validation to diners. Partnering with the most advanced KDS out there proves Arryved's commitment to leading the customer experience revolution in food and beverage.
"We're thrilled to be working with Fresh KDS.Regardless of what kind of kitchen our merchants are working with dine-in, takeout, or food trucks this solution significantly improves their operations. It's an integration that sets Arryved apart from standard POS systems."
Stephen Younge, Arryved's newly minted Chief Technology Officer.
Earlier this year, Arryved rebranded, sporting a bright new color palette and community-centric logo. Besides visual updates, the company shared their mission to be a point of service solution for all types of businesses, expanding beyond the craft beverage industry they initially set out to serve. After years of innovating their suite of comprehensive tools and hiring from all parts of the food and beverage industry, Fresh KDS is yet another feature that strengthens Arryved's capabilities. Feedback from our merchants is invaluable," continued Stephen. "We're listening to their needs and innovating our product in response." Arryved's receptiveness has resulted in an unprecedented net promoter score of 88, and a customer retention rate of 98% year-over-year. "If guests are happy, our merchants are happy. And if they're happy, we're doing our jobs right.
Founded in 2016, Boulder, CO based Arryved, Inc. is a point-of-service based software company specializing in the craft food, beverage, and entertainment service industries. In six short years we've grown from being an idea on a taproom coaster, to a revered platform serving hundreds of satisfied accounts. We're a team of tech geeks with relentless passion for, and extensive experience in, the food and beverage industry as both employees and consumers. Our goal is simple: deliver a flexible, reliable, team-centric platform that puts service first in every way. Evolve the archaic Point of Sale system from being a much-maligned obstacle into a flexible Point of Service tool that elevates guest experiences, fosters enhanced server relationships, and provides owners and managers with robust and easily digestible insight to make informed decisions.
POS SOLUTIONS,POS RETAIL
Grupo Éxito | September 02, 2022
Colombia Shoppers are at the forefront of Grupo Éxito’s latest adoption to deliver seamless front-end transformation in its stores. Between the end of 2022 and early 2023, consumers will find a new Self Checkout experience by Toshiba Global Commerce Solutions at its stores across the company’s banners, including Éxito, Carulla, Surtimax and Super Inter. This is the first grocery implementation of Toshiba’s Self Checkout solution in Colombia.
“We are excited to implement the industry-leading Toshiba Self Checkout System 7 solution that is equipped to evolve with the latest retail innovations and developments.“The system is flexible and easy to use, offering the added convenience of frictionless technology to simplify the self-checkout experience for our consumers. It offers everything we need in one solution.”
Camilo Gallego, Grupo Éxito’s Vice President
The latest Self Checkout solution from Toshiba Global Commerce Solutions provides shoppers with a fast, simple, and modern experience while delivering reliability and efficiency for the retailer. The implementation of 300 systems will initially be made at the company’s Éxito and Carulla branded stores. “Grupo Éxito is a very important customer in South America and we feel privileged to support them along their journey to meet changing consumer preferences with our most advanced self-service solutions,” says Bill Campbell, Senior Vice President Head of Global Sales at Toshiba Global Commerce Solutions. “We are equally thankful for the strong relationships we have with our regional business partners who are essential to bringing innovations to retailers and implementing our solutions in local markets.” The installation of 300 Self Checkout systems in Colombia’s largest retail chain relies on close collaboration with Toshiba’s local business partner, Línea Datascan. Línea Datascan S.A. is a local integrator in Colombia and has been a strategic partner of Almacenes Éxito and Toshiba for the past 25 years, delivering the most innovative technology advances across the region. “Being an Éxito IT Solutions provider and a Toshiba partner for most of my career has been a gratifying experienced filled with growth and continuous learning. This self-checkout project is the continuity of a journey that started several years ago with the Éxito executive team that has constantly been looking to improve customer experiences,” says Miguel Barreiro, CMO of Línea Datascan.
Beyond a streamlined footprint that increases selling square footage in stores, the Toshiba Global Commerce Solutions Self Checkout System 7 delivers numerous industry-leading benefits:
Customizable self-checkout security features are best-in-class
Patented algorithms limit interventions and minimize friction during the check-out process
Optimized customer service provides shoppers the choice, privacy, and control by offering additional checkout options
Reduced queue times increase checkout capacity without impacting labor cost
Enables re-deployment of labor to provide better customer service in other areas of the store
The Self Checkout adoption expands Éxito’s focus on placing its shoppers at the core of their decisions to improve the consumer experience. In 2020, Éxito worked with Toshiba Global Commerce Solutions to create a modern, intuitive frictionless shopping experience, featuring touch screens and applications like those commonly used on smartphones, resulting in faster checkout times and more flexible ways for customers to pay while enabling the retailer to implement innovative capabilities at their own pace.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for unified commerce solutions. Together with a global team of dedicated business partners, we advance the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation.
About Grupo Éxito
Grupo Éxito is one of the largest retailers in Latin America. They operate over 700 stores in Colombia, Argentina and Uruguay under the brand names of: Éxito, Disco, Devoto and Libertad. Their stores sell a wide range of food and non-food products ranging from fuel, electronics and furniture, through various store formats ranging from Hyper-Markets to Convenience Stores. Grupo Éxito is the leader retailer in Colombia with more than 6,000 POS as installed based operating with more than 500 stores being one of the most advanced retailers for its innovation, digital transformation, experiences and sustainability.
POS SOLUTIONS,POS RETAIL
AMAZON | August 29, 2022
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, today announced that Pick n Pay Group (JSE: PIK), a leading retail business operating in South African and other selected African countries, has migrated its entire on-premises information technology (IT) infrastructure to AWS. Pick n Pay worked with Lemongrass Consulting—an AWS Premier Consulting Partner with Migration and SAP Consulting Competencies—to migrate its on-premises SAP environment to AWS and implement a modern SAP HANA platform. Moving to the cloud will enable Pick n Pay to streamline its operations and modernize the supply chain network for its stores, develop new digital customer experiences in omnichannel grocery, and expand into new areas of business.
“Leveraging the cloud to achieve greater operational efficiency and improved customer experiences is a game-changing strategy for Pick n Pay and the South African retail sector. The cloud will help us stay relevant and accessible in a high-volume, low-margin marketplace that demands efficiency above all else,.“In addition, the new cloud-based business intelligence platform enables us to make even more data-driven decisions that can help us deliver lower prices and more value to our customers.”
Chris Shortt, Chief Information & Technology Officer at Pick n Pay
The retailer is using AWS’s unmatched cloud services—including compute, storage, databases, analytics and business intelligence, and AWS Marketplace—to automate Pick n Pay’s operations, deliver real-time insights, and identify and purchase AWS Partner Network (APN) offerings. By analyzing data in the cloud, the retailer can forecast demand, identify customer patterns and sentiment, and improve the in-store and online shopping experience for customers. With AWS, Pick n Pay can dynamically scale its infrastructure resources in line with business demand and peak retail seasons. This elasticity helps Pick n Pay scale its online shopping services, which run on AWS, to serve thousands of South African customers during its busiest shopping periods and holidays. AWS has given Pick n Pay the ability to perform market testing and develop viable products quickly and cost-effectively, which has helped the retailer remain at the forefront of retail innovation on the African continent. Modernizing its SAP workloads with AWS provides Pick n Pay the capability to connect operations, sales, and customer survey and loyalty data across its organization. The new SAP environment will run on AWS to support the company’s online and physical sales channels, accessing capabilities such as machine learning and analytics, to streamline its supply chain network, forecast inventory, and conduct detailed market analysis to offer the right retail mix of merchandise.
Lemongrass, an AWS Premier Consulting Partner, enables customers like Pick n Pay to migrate mission-critical SAP (including SAP S/4HANA) and non-SAP workloads to AWS, and also manages these workloads with the highest levels of automation and agility. Lemongrass designed a solution for Pick n Pay using the Lemongrass Platform and its proven templates and patterns to migrate, operate, and automate their SAP workloads. In addition, Pick n Pay used AWS Application Migration Service (CloudEndure Migration) to simplify and expedite moving 185 non-SAP workloads to the cloud. “Forward-thinking companies like Pick n Pay are modernizing their systems by migrating to AWS,” said Eamonn O’Neill, chief technology officer at Lemongrass Consulting. “Based on our work with our Cloud Cost Calculator, we typically see potential cost savings of between 45% and 75% resulting from this strategy. These are savings that can then fund initiatives, such as new offerings and tools that deliver superior retail experiences, and drive additional value for the business, such as business intelligence and automation.” “We are seeing a fundamental change in how consumer goods companies run their technology infrastructures,” said Chris Erasmus, Country Manager of South Africa at Amazon Web Services. “Pick n Pay is the first South African retailer to join the thousands of customers that run SAP on AWS, using AWS’s reliable and scalable global infrastructure and proven SAP experience to provide key insights, drive innovation, and support the creation of new products and services. We look forward to working with Pick n Pay on its SAP and digital transformation strategies that will help speed the introduction of new cloud-based customer experiences like its mobile app, tailored shopping, and personalized offers that deepen the consumer relationship.” Backed by its unmatched experience in running SAP workloads, AWS helps customers get the best performance and most value out of their mission-critical SAP platforms. Running SAP on AWS gives customers the control and confidence to securely run their business using the most reliable and scalable infrastructure, the broadest set of cloud capabilities, and the largest community of technology partners to help with SAP migration and modernization.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. .
About Pick n Pay
The Pick n Pay Group is a retail business in the fast-moving consumer goods industry. We operate through multiple store formats under three brands – Pick n Pay, Boxer and TM Supermarkets. Pick n Pay also operates one of the largest online grocery platforms in sub-Saharan Africa. Our honorary life president and consumer champion Raymond Ackerman purchased the first four Pick n Pay stores in Cape Town, South Africa, in 1967. Today, the Pick n Pay Group operates over 2 000 stores across multiple formats in eight countries across southern Africa, including a 49% investment in TM Supermarkets in Zimbabwe.
Customers are at the heart of our business. Consumer sovereignty informs everything we do, from how we treat our customers, the product range we offer, to how we design our stores. Putting the customer first means we work hard to understand their diverse and changing needs and how we can serve them better.
Lemongrass is a software-enabled services provider, synonymous with SAP on Cloud, focused on delivering superior, highly automated Managed Services to Enterprise customers. With a unique combination of experience, expertise and best practices designed to deliver the desired outcomes from an SAP transformation, Lemongrass engineers strategies and services that enable the economics, scale and agility of hyperscale computing while unlocking business innovation and controlling the risks and uncertainties. Lemongrass Cloud Platform (LCP) enables near zero downtime migrations to Cloud and differentiated Managed Services for SAP and its related workloads. Our customers span multiple verticals and geographies across the Americas, EMEA and APAC.