Macy's Furloughs Workers, and Other Retail News Related to the COVID-19 Crisis

| March 30, 2020

article image
Retailers are continuing to lay off and furlough workers due to the coronavirus uncertainty. Macy's announced this morning that the majority of employees for the Macy’s, Bloomingdales, and Bluemercury brands will go on furlough beginning this week. U.S. clothing rental firm Rent the Runway also said on Saturday it had laid off retail employees following temporary store closures amid the ongoing coronavirus outbreak. “Like many businesses affected by the COVID-19 pandemic, Rent the Runway has had to make some difficult decisions in the short term to thrive in the long term, which include temporary store closures and retail role eliminations,” a company spokeswoman said in an emailed statement  to Reuters. Last week, Everlane laid off and furloughed more than 200 workers, including retail and those operating back-end functions, as it struggles to cope with the shutdown of its retail business over measures to reduce the spread of the coronavirus.

Spotlight

WeDo Cx - Solutions in Customer Service

Since 2007 working on large projects, our training and consulting services help improve the service experience and cost optimization in Contact Centers and Customer Services Centers. With our expertise and experience we will help your company:Improve the customer experience during the service journey in your Contact Center or Customer Service Center.

OTHER ARTICLES

Key Development That Will Drive the Retail Sector

Article | March 18, 2020

The retail market of India is assessed to cross $1.3 trillion by 2020. Major factors responsible are the economic development, changing demographics, expanding disposable income, development of e-commerce and organized retailers helping the segment to change and advance quickly. For retailers, the way to progress lies in making a remarkable shopping experience for customers while they are present in stores or shopping on the internet. Web experience, customized suggestions and information analysis are helping retailers offer better products and services to their customers. Profound data interpretation and search history is helping retail players show signs of improvement in their walk-ins. This information assists with making advancements on individual client's preferences, choices and buying decisions.

Read More

Square, Xero enhance integration and point-of-sale features

Article | March 18, 2020

If you’re a Xero subscriber using Square, you know how great these two solutions are. We’ve listened to your feedback and are working to make sure they’re even better when combined. Today, we’re delighted to announce we’ve enhanced the Xero-Square integration for Australian users, and we’re working to bring these improvements to other regions soon. You’ll see several new features.

Read More

COVID-19 will bring lasting innovation to retail

Article | March 18, 2020

To say these are interesting times for the retail sector would be an understatement. COVID-19 has created a dichotomy the likes of which we've never seen before. On the one hand, a large percentage of retailers have closed up shop temporarily either in response to regulatory mandates, or due to dwindling customer foot-traffic. And on the other hand, a number of retailers remain open for business and under great strain as nearly all remaining retail traffic is funneled to grocery stores, pharmacies, hardware stores and big-box retailers considered to be essential in the eyes of regulators.

Read More

Yotpo Extends Its eCommerce Marketing Platform with Retail Syndication

Article | March 18, 2020

Today, Yotpo announced a partnership with Bazaarvoice that will enable Yotpo customers to syndicate their product reviews and visual user-generated content to the world’s largest network of retail websites, empowering over a billion monthly shoppers to make more confident buying decisions. The power of Yotpo’s data-driven eCommerce marketing platform combined with the broad reach of the Bazaarvoice Network demonstrates the value of Yotpo’s best-in-class solution for the world’s most cutting-edge brands. With this agreement, eCommerce marketers can continue to leverage Yotpo’s end-to-end platform to grow their direct-to-consumer (D2C) channel while accelerating third-party sales in parallel by syndicating their customer reviews, ratings, and visual content to the network’s 1,900 global retail sites.

Read More

Spotlight

WeDo Cx - Solutions in Customer Service

Since 2007 working on large projects, our training and consulting services help improve the service experience and cost optimization in Contact Centers and Customer Services Centers. With our expertise and experience we will help your company:Improve the customer experience during the service journey in your Contact Center or Customer Service Center.

Events