Loyalty and brands infographic

| January 8, 2019

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Competition among brands is a tough game where even the strongest can never let their guard down. In our latest ‘Customer Engagement 2018: How to win trust and loyalty 2018’ report, in partnership with Pure360 and Foresight Factory we asked people to name their favourite brand.

Spotlight

OEConnection

OEConnection (OEC) is a technology leader of original equipment (OE) automotive parts software solutions. A joint venture between General Motors and Ford Motor Company, OEC provides parts e-commerce technology for all automakers and serves over 60,000 dealership and repair shop customers. OEC strives to achieve a work-life balance and a challenging, supportive and fun work environment. With celebrations for business and community achievements, competitions for charitable fundraising, on-site café, fitness center, massages and health coaches, and opportunities to engage the family with company events, OEC believes in happy associates and corporate social responsibility.

OTHER ARTICLES

How is Point of Sale Software Changing in 2020?

Article | June 25, 2020

All great businesses are blooming on the edifice of POS, which stands for Point of Sale System. Every inch of your business consistency, management, and profits is subjected wholly and solely to the retail POS system. As we all are aware of its importance in a business and how effectively it tends to expand business empires and profits. In other words, a retail POS system is like a Midas touch to your business; it enhances it and enhances it for good, adorning it with golden profits. The idea of POS software is simple. It excludes every chance of human errors and inconsistencies, holds back your company's loss, and increases the productivity of your checkout counter. This is all it does, and all of these tasks are simple, but they are reassuring business tactics that ensure promising gains and remarkable retail growth.

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How In-Store Brands Are Taking Over In-Store

Article | June 25, 2020

CPG companies have been feeling the pain from store brands for close to a decade now. Increased quality, curated offerings and better graphics have all led shoppers to try and in many cases then switch to the store brand offering. The latest salvo in this war is about data. Supermarkets used to rely heavily on data and insights on everything from shelf placement to how to market and promote foods from the likes of their CPG partners as well as Nielsen and IRI, to name just a couple. Then "category captains" were created. Usually staffed from the leading CPG brand and headquartered at the retailer’s location, those CPG companies offered retailers insights and recommendations on how to sell more product across the entire category—not just their own brand. Those positions are being eliminated. The source and quality of data has changed. Grocers are relying on their own proprietary research to decide how and where and at what price to place products—their own brands as well as those from CPG.

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Square, Xero enhance integration and point-of-sale features

Article | June 25, 2020

If you’re a Xero subscriber using Square, you know how great these two solutions are. We’ve listened to your feedback and are working to make sure they’re even better when combined. Today, we’re delighted to announce we’ve enhanced the Xero-Square integration for Australian users, and we’re working to bring these improvements to other regions soon. You’ll see several new features.

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TD Bank retail leader talks payment innovation, POS transformation

Article | June 25, 2020

One of the most transformative customer experiences is happening at the point of sale retail consumers are tapping and swiping more than ever compared to handing over cold hard cash. A driving force is the innovation taking place in retail payment as the cashierless storefront slowly takes root and young shoppers don't want to be bothered with even the credit card transaction time. Retail Customer Experience reached out to Mike Rittler, general manager of retail card services and personal lending at TD Bank, to get his perspective on retail POS, trends, consumer expectations and the retail purchase experience.

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Spotlight

OEConnection

OEConnection (OEC) is a technology leader of original equipment (OE) automotive parts software solutions. A joint venture between General Motors and Ford Motor Company, OEC provides parts e-commerce technology for all automakers and serves over 60,000 dealership and repair shop customers. OEC strives to achieve a work-life balance and a challenging, supportive and fun work environment. With celebrations for business and community achievements, competitions for charitable fundraising, on-site café, fitness center, massages and health coaches, and opportunities to engage the family with company events, OEC believes in happy associates and corporate social responsibility.

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