Is eBay Honoring Its Seller Protection Promises?

INA STEINER | January 16, 2019

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eBay had notified sellers it wouldn't penalize them due to postal closures during key holiday dates, and last week, the company issued an update. We wondered how well eBay is adhering to its promise.The issue is important, as incurring late-shipping defects can be harmful to sellers.On December 21, 2018, eBay had advised sellers that Post Offices would be closed December 25 and January 1 and might have limited hours on December 24th. As a result, it announced the following:eBay does not consider December 25 and January 1 a shipping day. Sellers will not receive late shipments for these dates.On January 10th, eBay reminded sellers that it would automatically protect "Seller Performance" and said sellers' late shipment rate would not be impacted by limited shipping carrier services (USPS, FedEx, UPS) on December 24 and 31, 2018. "Any defects incurred will be removed and correctly reflected in your monthly seller evaluation."

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