Internet Retailing Expo is back with a focus on omnichannel

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How can the retail industry survive (and overcome) new customer demands? In a decade of digital transformation, customer behaviour has dramatically changed. In 2017, nearly 20 per cent of UK retail sales took place through non-conventional channels and customers spent £18 billion on mobile shopping alone. Retailers not offering a hassle-free multichannel experience, whether it’s in store, online or mobile are missing out. By 2020, being truly omnichannel will no longer be a luxury but a requirement so getting to grips with it now will be the only way retailers will stay ahead of the competition. InternetRetailing EXPO (IRX) 2018 brings together the expertise, best practice and technology retailers need to enchant the customer and deliver a seamless shopping experience across channels. On March 21-22, 5000-plus digital professionals will gather at the NEC in Birmingham for the UK’s largest festival for digital and multichannel retail. With the largest educational programme in ecommerce, more than 80 retailers will unveil the solutions to today’s most pressing problems in digital retailing.

Spotlight

Systems Evolution, Inc.

Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We offer the agility, consistency, and personal attention of a local partner while providing the reach and knowledge assets of a national organization. Local offices in Atlanta, Boston, Chicago, Cincinnati, Dallas, Miami, New York City, Phoenix and Washington, DC.

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POS SOLUTIONS

How POS Solutions Assist Restaurants to Increase their ROI?

Article | July 13, 2022

Introduction The hospitality industry has always been challenging and full of obstacles, such as low-profit margins, high competition, and turnover management, irrespective of the type of restaurant or level of owner experience. However, rapidly changing business dynamics and current conditions have increased these challenges enormously. Changing customer preferences, including high customer service expectations and an emphasis on the sourcing of ingredients and nutrition values, affect the entire operation. Also, the growing importance of reviews and word-of-mouth referrals makes brand management both more crucial and complex. Thus, several restaurant owners are increasingly investing in innovative solutions, such as restaurant POS systems, to improve the consumer experience, empower business owners to manage restaurant operations more efficiently, and increase ROI. Top 5 Ways How Restaurant POS Integration Can Boost ROI Due to the fast-paced nature of the restaurant sector, coupled with ever-changing customer needs, business owners encounter numerous challenges in keeping up with the changes and meeting customer expectations while maintaining perfect control over all aspects of their operations. As restaurant POS systems provide solutions for these challenges while also improving workplace efficiency, automating several tasks, monitoring employee performance, and enhancing security, these systems are gaining massive popularity in the hospitality industry. Out of all the new features that restaurants can get from POS integrations, such as delivery management, accounting, and more, these are the most important ones that help owners get the best return on their investment: Create Data-driven Campaigns Modern POS solutions enable restaurant owners to collect valuable data about their customers, such as their preferred food choices, their addresses, how often they visit the establishment, and others. These actionable insights can be used to create personalized campaigns, increasing their chances of responding to a customized offer and improving ROI. Support Omnichannel Communications and Payments With the advent of e-commerce, food can now be ordered and paid for via multiple channels, including the restaurant's website, third-party applications, the phone, and others. Therefore, it has become essential for restaurant owners to increase contact with their customers. Integrating a restaurant POS system enables owners to facilitate omnichannel communication and payments and discover the optimal way to communicate with consumers, thereby increasing food order flow from both offline and online channels. Improves Customer Relationship As the restaurant sector continues to become more competitive year by year, it is becoming crucial for restaurant owners to improve their relationships with customers. With restaurant POS systems, customers can make the payment using their preferred methods, such as cash, credit or debit card, QR code, UPI, and others. These systems also reduce the time for placing food orders as well as decline the chances of order misplacement. This results in providing better customer service, improving customer relationships, and increasing customer inflow. Streamline Restaurant Operations From front-of-house to back-of-house operations, modern POS technology assists restaurant owners in streamlining various business operations such as inventory control, labor management, payment getaways, and order tracking and delivery, among others. Thereby reducing the overall cost, declining the chances of errors, and improving profit margins. Final Thought Today, POS technology is clearly a necessity for the hospitality industry, irrespective of the type of establishment, such as fine dining, fast food, cloud kitchen, hotels, and others, to enhance restaurant operations, provide a smoother customer experience, and improve ROI. With the introduction of customizable POS solutions and a growing shift towards cashless payments, modern restaurant POS systems are anticipated to transform the ways of food ordering and payment in the forthcoming years.

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POS SOLUTIONS, CLOUD BASED POS

Top 5 Reasons Why Modern Restaurant Needs Integrated POS Solutions

Article | July 12, 2022

Introduction Due to the dynamic nature of the industry and the ever-evolving demands of its customers, restaurant business owners are facing a unique set of challenges. This is compelling them to streamline their operations to meet customers' rising expectations while maintaining perfect control over all aspects of their establishment. In addition, emerging innovative technology solutions are rapidly changing the world of payment systems, and the restaurant industry is the best example of it. Today, opening a restaurant is more than just serving food and making money. It is about providing a memorable experience to the customers and retaining them. As a robust restaurant point-of-sale (POS) solution assist in delivering a better customer experience, pacing up the ordering process, and managing inventory, among others, it is gaining huge popularity in the sector. Why Does Restaurant Need to Invest in Modern POS Systems Today? As the trends of online food ordering at dine-in and competition in the hospitality industry continue to deepen, it is becoming imperative for restaurant owners to efficiently manage the point of sale for their eatery. Also, the growing need for faster customer food service, efficient employee scheduling, and effective inventory management is encouraging business owners to adopt innovative restaurant technologies, such as restaurant POS systems. Here are some of the main reasons restaurants should integrate modern POS solutions. Effective Ordering Processes The ordering process, being the nerve center for restaurants, is one such aspect that needs serious attention. As food ordering processes that take a long time can significantly hamper the customer experience and satisfaction, owners of food establishments are aiming at leveraging novel restaurant POS systems to streamline and ease the food ordering processes. Increase Cash Flow Optimum cash flow is the backbone of any business. If restaurants are unable to maintain enough cash flow, they will have difficulties staying in business in the long run. Since restaurants are able to serve more customers per hour with fast-paced POS technology, allowing for greater sales and increased cash flow, business owners are aiming to deploy these modern POS solutions. Organize and Track Profit and Loss Keeping an accurate track of the income and expenses is of great importance for understanding the financial position of the eatery and creating an effective strategy to increase its revenue. A POS system can assist business owners in preparing a settlement at the end of each day, week, and month, keeping track of the ROI, and organizing profit and loss. Offer Security to Customers Customers or guests are increasingly using various cashless modes for transactions, such as credit cards, online banking, and others, for making payments. With increasing instances of customer data theft, guests are increasingly concerned about their data privacy and payment credentials. Hence, several food establishments are emphasizing embracing restaurant POS software to offer enhanced security to customers. Build Customer Database In today's highly competitive world, engaging and retaining customers is crucial for the success of businesses, especially in the restaurant industry. As the latest POS solutions aid restaurants in enhancing customer communications and loyalty, along with improving customer relationship management by building a customer database, these solutions are increasingly being sought in the sector. The Ending Thought With the emergence of innovative trends in the hospitality industry and the ever-changing needs of customers, it is becoming difficult for restaurant owners to keep the customers happy and build credibility in the long run. Since modern restaurant POS systems with advanced integrated technologies, such as artificial intelligence, can assist these restaurants in overcoming these obstacles along with providing numerous advantages, including cost reduction and increased ROI, these systems are anticipated to become a necessity for restaurants in the coming years.

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POS RETAIL

Retail ,Wholesale Trade,Ecommerce,Retail,E-commerce,point of sale.

Article | July 26, 2022

Last July, a small group representing the giants of the tech industry gathered in the seat of US government, Washington DC. They probably didn’t want to be there. Congress had summoned their employers Apple, Facebook, Google, and Amazon to answer questions about the command they hold over the markets they operate in. On Amazon’s behalf, associate general counsel Nate Sutton spoke in defense of his employer’s role in US retail. Throughout, he argued that Amazon isn’t so powerful as to be able to control prices and stifle competition. Amazon, he pointed out, makes up less than 1% of retail globally. In the US, it accounts for around 4% of retail. In fact, Walmart is much larger than Amazon, he said. In terms of sales, Sutton is right. Walmart reported $510 billion in total sales across its US and international segments in the 2019 fiscal year, versus Amazon’s $233 billion in roughly the same period.

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How SMEs can emulate the success of Amazon through ecommerce personalization

Article | February 10, 2020

Whatever your feelings are towards Amazon, there is no denying that they have revolutionised ecommerce and now set the bar for the personalised experience of users when it comes to online shopping. So much so that it was recently reported that they have more than a 30% share of the UK’s ecommerce market. With statistics like this, it may feel like it is impossible to compete, especially as Amazon has huge tech and marketing budgets at its disposal. However, all is not lost. It is possible for SMEs to learn from the forerunner and implement some of their most successful techniques, with regards to their use of ecommerce personalisation and AI, to increase sales cost effectively.

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Spotlight

Systems Evolution, Inc.

Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We offer the agility, consistency, and personal attention of a local partner while providing the reach and knowledge assets of a national organization. Local offices in Atlanta, Boston, Chicago, Cincinnati, Dallas, Miami, New York City, Phoenix and Washington, DC.

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Walmart meets commitment to hire 150,000 associates, pledges to hire 50,000 more

indiaretailing | April 20, 2020

Walmart is committed to helping the fellow Americans seeking work, while serving customers during this unprecedented time. The brand recently committed to hiring more than 150,000 new associates by the end of May. Since then, it has had over 1 million applicants, hiring an average of 5,000 people per day. Walmart reached its goal in less than a month – more than six weeks ahead of schedule and announced a new commitment to hire an additional 50,000 associates.

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GUEST COMMENT Are you mobile enough to track your customers across channels?

internetretailing | July 05, 2019

You can thank mobile for finally killing off the linear customer purchasing journey. Thanks largely to smartphones, consumers now behave like pinballs bouncing between devices and channels multiple times on their path to conversion. The big challenge for ecommerce businesses is keeping their eye on the ball as it ricochets around the sales funnel, joining up the actions and experiences of individual shoppers along their fragmented journey so they can be nurtured to a sale.

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Creating in-store consumer connect

indiaretailing | March 26, 2019

What makes a brand outlet stand out from the rest when all of them are grouped together in a mall or on a high street? Simple answer – displays that have the power to make the shopper stop and take notice. Beyond just creating a good looking store with aesthetically appealing displays, today’s retail store design looks to communicate a lot about the brand’s activities to its customers. Brands are taking their retail game to the next level with new and improved designs and displays, using them to connect with the consumer and draw them in when new collections are launched, or when sales commence. A retail store design is a well thought- out strategy to set up a store in a certain way to optimise space and encourage sales. Brands and retailers are frequently updating store designs, display windows and visual merchandising displays.

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Walmart meets commitment to hire 150,000 associates, pledges to hire 50,000 more

indiaretailing | April 20, 2020

Walmart is committed to helping the fellow Americans seeking work, while serving customers during this unprecedented time. The brand recently committed to hiring more than 150,000 new associates by the end of May. Since then, it has had over 1 million applicants, hiring an average of 5,000 people per day. Walmart reached its goal in less than a month – more than six weeks ahead of schedule and announced a new commitment to hire an additional 50,000 associates.

Read More

GUEST COMMENT Are you mobile enough to track your customers across channels?

internetretailing | July 05, 2019

You can thank mobile for finally killing off the linear customer purchasing journey. Thanks largely to smartphones, consumers now behave like pinballs bouncing between devices and channels multiple times on their path to conversion. The big challenge for ecommerce businesses is keeping their eye on the ball as it ricochets around the sales funnel, joining up the actions and experiences of individual shoppers along their fragmented journey so they can be nurtured to a sale.

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Creating in-store consumer connect

indiaretailing | March 26, 2019

What makes a brand outlet stand out from the rest when all of them are grouped together in a mall or on a high street? Simple answer – displays that have the power to make the shopper stop and take notice. Beyond just creating a good looking store with aesthetically appealing displays, today’s retail store design looks to communicate a lot about the brand’s activities to its customers. Brands are taking their retail game to the next level with new and improved designs and displays, using them to connect with the consumer and draw them in when new collections are launched, or when sales commence. A retail store design is a well thought- out strategy to set up a store in a certain way to optimise space and encourage sales. Brands and retailers are frequently updating store designs, display windows and visual merchandising displays.

Read More

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