How Your Retail Business Can Compete In The Age Of Amazon

WAYNE ELSEY | November 8, 2018

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Recently, I read a CNN article about Amazon Go stores. In it, the author describes a future of retail stores where there is not a single human cashier, register or self-service stand. Amazon Go stores aim to make shopping as fluid and comfortable as possible for the customer.You walk in, scan your phone with a personal barcode from the Amazon app and pick up your items as hundreds of cameras scan every movement in the store and you place items into your cart. Your receipt is available the moment you leave the store on your cell phone. The shopping is seamless and easy. I've been in the retail business. When I walk into a store, I'm looking at the customer experience through that lens — even when I'm shopping. Not too long ago, I went to a store to make a couple of purchases after work, which is peak time. When I was finished, I looked at the lines with the cashiers, and they were long. I was not looking to spend 15 or 20 minutes waiting in line.

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Retail Property Management

To help our clients improve their business organizations productivity, performance and profitability, in connection between the shopping center and the retailers, using the most advanced consulting methodology.

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